REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 42nd among Women's Clothing sites.
Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.
I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time
Placed order weeks ago and 5 days before Christmas order was canceled out of the blue. Ruined any opportunity to get the gift from another vendor prior to Christmas. Poor poor business practice
Tip for consumers:
Cannot guarantee they will ship your product
Products used:
They canceled order without notice
Love the Afterpay option with revolve and all the high quality clothes to choose from. The shipping is always faster than anticipated and that's a huge plus! Thanks revolve
It’s the best!
High quality, reputable brand, looks great!
Love the Afterpay option with revolve and all the high quality clothes to choose from. The shipping is always faster than anticipated and that's a huge plus! Thanks revolve
It’s the best!
I am attending a few weddings and ordered 4 dresses.
It was mentioned "NEW 3 DAYS FREE DELIVERY TO THE UK FOR ALL ORDERS OVER £70" i spent a thousand pound, as soon as ordered i received confirmation saying i will receive the following week: delivery 7 days later! I emailed them explaining the situation as i am leaving on these weddings before the delivery I have emailed every day, several times a day, tried to do live chat, tried to call. No one is responding to me, no one is helping me and my order 5 days later has still not left the retailer. 3 DAYS SHIPPING? ARE YOU KIDDING ME!
A thousand pound later i am not yet to see my order neither to receive an answer, and will have to spend more money to buy new dresses without even a refund.
I HAVE NEVER HAD SUCH A BAD EXPERIENCE, I HAVE NEVER RECEIVED SUCH A AWFULL AND USELESS CUSTOMER SERVICE
They sell lie and are thief!
DO NOT TRUST THEM OR BUY FROM THEM!
Easy to order and easy to return what didn't work.
Good - but then the barrage of emails started. I was not impressed and had to unsubscribe which was not easy.
Had the product I wanted
I really really want to like them. I love their clothing, I love their style, I love their instagram but I really can't stand a company that makes you work in order to receive your items. I ordered a dress 4 weeks before my birthday, received it 2 days later (as expected) and it didn't fit. I returned it for a larger size and 10 days later, had not received any e-mail notice saying they received the dress. When I called to follow up, the person I spoke to let me know that they had received the dress but it would take another week to process and get the new one out. Okay. One day before my birthday, I still had not received the dress. I called and was given the option to pay $45 to get it by 8pm the next day, otherwise it wouldn't arrive until the following day. I cancelled the order immediately. Fast forward to 3 weeks later and I still have not seen a refund on my credit card statement. I've tried calling their customer service line multiple times all week and it never rings, then just results in a busy signal. The fact that I've had to go out of my way on every occasion to see results is ridiculous. I would NOT recommend shopping here to anyone, you can find most of the clothing they carry at other (more dependable) sites.
I've had EXCELLENT customer service EVERY single time! They are awesome! I will continuously order from revolve. They also have great sales from time to time. So good idea to keep checking back.
I give 3 stars because a lot of it happened to me that the quality of the clothing for the price was prettty bad and sometimes it was even damaged when it came or there was a seam missing.
I have been on maternity leave since Nov 11th, and I ordered some clothes because I LOVE your merchandise. Everything I have ever bought, I adore. HOWEVER, the company you ship through never gave me any notice that it was delivered. Nothing on my door, no knock on my door. Nothing. I paid with Afterpay, so I figured perhaps I had to pay for it all before I got it though I did write an email saying "hey, I never got this stuff yet". It was around $300 worth of stuff, that never showed up. Another company, that uses "On Tracking" did not show up either and I am super upset because I ran around town looking for my stuff an no one has been helpful. When I called no one was helpful, and they told me I wouldnt get a refund because "it said that it had been delivered" and that was it. Someone stole my stuff, I am sure or it got lost and IM LIVID. I am a single mom, with a newborn sitting here waiting for lazy carriers who probably dropped it off somehwere else. BULL$#*! terrrible terrible vc
Hi Rachel,
I'm terribly sorry to hear that your order never reached you! Can you please message us with your order number or email address? We can definitely assist you further here. We hope to hear back from you soon.
All the best,
Candice
Team REVOLVE
I ordered it from you because of the arrival date, I know that the situation in Israel is not as good, but all my stuff that I ordered from abroad came in time.
I absolutely love this company! The shipping speed is amazing. Quality of the product and customer service are great.
Best fast delivery and great customer service
I had to re-order a bigger size and still awaiting refund of 1st dress ordered!
Take care of it please
Reorder item 1st initial too small - wanted to try next size!
I returned this order and have not received confirmation or refund!
Beautiful dresses and fast delivery. Happy with the experience.
Pleasant shopping experienced and customer service was amazing. They were in communication with me regarding my order and very helpful.
Excellent
Great pricing
The dress I ordered looked very different than the picture in terms of colour, and the material looked very cheap.
The hunza bathing suit I ordered was see through.
Great experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITYGreat experience! ON TIME AND GREAT QUALITY
Internet option while looking for BCBG products
I always have a pleasant experience with on time deliveries, choices, love the Afterpay option, and their customer service is outstanding. Easy to return, if items don't work.
Credit cards are a bit slow to process- I returned my items on Friday and still have not gotten a refund yet
Chic clothing
The shoes were exactly what I was looking for. The only thing that seemed slightly off was one shoe seemed like a floor model but otherwise perfect
Best selection and fastest shipping
I like shopping at Revolve because their customer service is excellent. They make returns very easy and they stand by their products.
My daughter introduced me to the company
I'm very happy with my purchase! It was my first time ordering, and I'll for sure do it again!
I love online shopping with Revolve. It's efficient and convenient. The product is always fly and high quality.
First time purchasing from Revolve, very pleased with service and purchase.
They came up online as having the product and size I was looking for.
REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.
Sarah, I truly apologize for the poor experience! Our team is typically very responsive. Can you please message us with your order number or email address? I will have someone follow up with you on your order right away.
Best,
Candice
Team REVOLVE