• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 42nd among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user margaretz656
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

I love this store forever to the moon and back! Fantastic customer service and pure excellence all around!

Service
Thumbnail of user alexandram471
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Great. No issues. Order delivered as expected. Returned items that didn't fit. Will order from Revolve again.

Thumbnail of user yaelb25
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

When I shop at Revolve, I'm always beyond pleased. The items are always made with quality and shipping is super fast. Always my go to.

Reason I chose this business:

Reliable and consistent

Service
Thumbnail of user bricam
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

I have been a customer of revolve for 10+ years. They are the best. I would recommend but I don't want anyone else shopping there lol.

It was just to get some information. They were more than helpful.

Reason I chose this business:

Their clothes are durable and fashionable. A different style than you would see in a mall.

Service
Thumbnail of user lisas5630
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

Buying from Revolve makes it so easy. Super fast shipping, great style selection, and great customer service.

Thumbnail of user rebeccah2193
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Really happy as a first time user of Revolve.

Have already bought another item as loved the quality.

Reason I chose this business:

Was able to provide a product I was looking for locally and in the timeframe that I needed it.

Thumbnail of user barbarag2456
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

I was alerted that my order had been cancelled & I didn't know why. After my inquiring, I was told the order was not shipped.

The problem was taken care of immediately.

Reason I chose this business:

It was upon request from my daughter.

Service
Thumbnail of user kimr1207
2 reviews
0 helpful votes
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May 31st, 2024
Verified purchase

한국 통역자가 있다는 사실은 최고예요. 좋은 서비스도 최고예요 다시 주문할거예요 ~~~~~~~~~~~~~~~~~

Reason I chose this business:

믿음이 가고 한국통역사가 있으며 좋은 서비스입니다. 많은 제품과 할인율

Thumbnail of user charlottet41
15 reviews
9 helpful votes
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September 30th, 2020

I returned my order and it was delivered 4 days ago I have not received my refund and I'm continuously being charged via afterpay I am being charged for this item and have not received my refund

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user claudiae183
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

Very helpful, the customer service was impeccable and the customer service representative was also very understanding.

Reason I chose this business:

My daughter recommended it.

Service
Thumbnail of user shays130
2 reviews
0 helpful votes
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December 19th, 2023
Verified purchase

My experience was great! I loved the dress, unfortunately it was too small for me and the next size was out of stock.

Reason I chose this business:

They have a great site and everything I’ve ever ordered from there, I’ve loved!

Thumbnail of user camillev40
1 review
0 helpful votes
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July 8th, 2022

Ive never been used this app, and wondering that it is really good to browse with the product that you want. They all have it!

Thumbnail of user chrisi61
1 review
0 helpful votes
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November 18th, 2019
Verified purchase
• Updated review

This is my first purchase with Revolve but I can't wait to see the dress in person. The reviews sold me, so we shall see!

Reason I chose this business:

Quality and trend setting

Service
Value
Shipping
Quality
This is my first purchase with Revolve but I can't...
November 10th, 2019
Verified site experience
• Previous review

This is my first purchase with Revolve but I can't wait to see the dress in person. The reviews sold me, so we shall see!

Reason I chose this business:

Quality and trend setting

Thumbnail of user yvetteg75
2 reviews
0 helpful votes
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December 23rd, 2023
Verified purchase

The website was easy to navigate and it was fast and efficient. My delivery was fast and with updates via emails which was appreciate.

Reason I chose this business:

My daughter requested an item from your company.

Thumbnail of user celiac132
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

All aspects fab! Product and delivery superb, was unsure about this company at first but wow great company will defo order again soon

Reason I chose this business:

Couldn’t get product anywhere else

Thumbnail of user ednar136
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

Unfortunately, I had to return the items because they did not fit correctly, but the customer service and ease of return was exceptional

Unfortunately, I had to return the items because they did not fit correctly, but the customer service and ease of return was exceptional

Service
Thumbnail of user torig91
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Hello, I returned this item and haven't received a refund or any confirmation of my return. My item arrived with stains.

Thumbnail of user samuelp741
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Free shipping, fast shipping, and great sale. Literally the best online store I have ever shopped at.

Reason I chose this business:

Free shipping and a great sale. I like the pieces that they have to offer and the price is worth it.

Thumbnail of user utellaj
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Fast shipping and easy returns makes shopping at Revolve easy. Other online stores can learn from them.

Reason I chose this business:

Great style!

Thumbnail of user bethm254
2 reviews
1 helpful vote
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December 20th, 2023
Verified purchase

Very easy return process and am usually very satisfied with the quality of the clothing, shoes and accessories.

Reason I chose this business:

It's my go to- have every style imaginable.

Thumbnail of user nancys3715
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Great inventory, quick turnaround for delivery and returns. Very communicative with out of stock and pre-order items.

Reason I chose this business:

Ease and efficiency!

Service
Thumbnail of user zinoviys
9 reviews
8 helpful votes
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October 13th, 2020

Large and stylish range, you can always find something interesting and unique, very satisfied with my purchases.

Thumbnail of user lauraq25
1 review
0 helpful votes
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November 19th, 2019
Verified purchase
• Updated review

Easy and faster with revolve... the best company with lots of options for everybody... anywhere 100% recommended

Reason I chose this business:

Revolve have the best options in clothes... lots of colors and size for every occasion... revolves is the best store... lioe it

Reason I chose this product:

Very hard to choose this products because everything is the best...

Value
Shipping
Quality
Excellente prices and quality...
November 12th, 2019
Verified site experience
• Previous review

Excellente prices and quality... very easy to choose color and sizes... I highly recommend revolve for everyone who wants to look rich with affordable prices

Reason I chose this business:

Revolve have the best options in clothes... lots of colors and size for every occasion... revolves is the best store... live it

Thumbnail of user jennifers1066
5 reviews
0 helpful votes
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February 18th, 2021

I always love shopping on revolve! They always have an amazing selection and everything ships in 2 days. The afterpay option is nice too

Thumbnail of user bernarditab1
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase
• Updated review

Revolve has a great variety of products and good prices. Easy to order, easy returns. Very good customer service when needed

Very friendly and efficient service, providing good information of different services available. Solving me issue in no time.

Reason I chose this business:

I have been a customer for years. I like there selection, easy to order and returns. Fast delivery, usually 2 days.

Service
Easy transacción
November 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

I like the selection

Easy, fast
March 4th, 2020
Verified site experience
• Previous review

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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