• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 3.7 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 43rd among Women's Clothing sites.

  • Service
    262
  • Value
    61
  • Shipping
    59
  • Quality
    59

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.9%
Positive
854
Neutral
36
Negative
49

Instant Feedback

34,058 reviews

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How would you rate REVOLVE?
Top Positive Review

“Great first experience.”

Bradley N.
6/17/24

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.

Top Critical Review

“Worst return experience”

Reem G.
9/19/24

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time

Reviews (1,410)

Rating

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Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user kennah19
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

Revolve is the best online store! They always ship whatever I order so fast and I usually get it in two days. Returns are easy and fast as well.

Reason I chose this business:

I know how fast and reliable they are when fulfilling orders.

Thumbnail of user robertq56
2 reviews
0 helpful votes
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December 5th, 2019
Verified purchase
• Updated review

SOME ORDERS YOU REFUSING, DONT UNDERSTAND IF I AM A RETURNING CUSTOMER, I PLACE ORDERS ******* & ******* IT WAS CANCELLED, ARE CANCELLING MORE OFTEN, WHAT CAN I DO

Reason I chose this business:

Y CHOOSE BECAUSE MY GIRL IS VERY FASHION, BUT SOME ORDERS AFTER BE ACCEPTED, RECEIVED CANCELLATION, THATS CANT BE A BETTER CUSTOMER, IF SOME ORDERS ARE CANCELLED, I USE CREDIT CARDS AND PAYPAL, BUT OTHER ORDERS ARE BEING CANCELLED.

Reason I chose this product:

I LIKE YOUR PRODUCTS, VERY FASHIONIST, LET ME KNOW WHAT CAN I DO.

Service
Value
Shipping
Quality
MR
December 5th, 2019
Verified purchase
• Previous review

SOME ORDERS YOU REFUSING, DONT UNDERSTAND IF I AM A RETURNING CUSTOMER

Reason I chose this business:

Y CHOOSE BECAUSE MY GIRL IS VERY FASHION, BUT SOME ORDERS AFETER BE ACCEPTED, RECEIVED CANCELLATION, THATS CANT BE A BETTER CUSTOMER, IF SOME ORDERS ARE CANCELLED, I USE CREDIT CARDS AND PAYPAL, BUT OTHER ORDERS ARE BEING CANCELLED.

Reason I chose this product:

I LIKE YOUR PRODUCTS, VERY FASHIONIST

Service
Value
Shipping
Quality
Hope dont cancel it again
November 7th, 2019
Verified site experience
• Previous review
Reason I chose this business:

I PLACE AN ORDER BEFORE, HOPE ARRIVE ON TIME

Thumbnail of user tarah373
2 reviews
0 helpful votes
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December 28th, 2023
Verified purchase

Had what i was searching for! (Out of stock many places.) Excellent product, service and correspondence from REVOLVE!

Reason I chose this business:

They had what I needed.

Thumbnail of user koreenan
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Wonderful and fast shipping! Never disappoints! My favorite pants, skirts and dresses come from revolve

Reason I chose this business:

The best customer experience

Thumbnail of user shaimaa16
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

I love it and I hate it. I spent so much money shopping. I love the style and the design. I want to buy everything on my wish list.

Reason I chose this business:

I just love it. Revolve has the best style and design so cool and up to date. I simply love Revolve.

Thumbnail of user tjw61
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

There are no words to express my love for your products. I will continue to be your lover. Thank you.

Service
Thumbnail of user sabrinaw281
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

I absolutely LOVE shopping with Revolve. Great products, great quality, great service and great prices!

Reason I chose this business:

Found an item I was looking for.

Thumbnail of user keokiak
6 reviews
8 helpful votes
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August 20th, 2019

I'm an aware consumer, including being a Nordie for 40 years, and worked in various Customer Service positions; I have to say I'm extremely impressed by how professional (straightforward, competitive, expeditious, generous CS policies) this company and their policies are. The quality seems in line with their prices, and the presentation and items offered reflect good taste (IMHO). I had to return because I couldn't pull of the particular junior look I was trying to (as a senior), but the return was incredibly easy! VERY IMPRESSIVE! Revolve processed the return in record time, notified me cordially and pronto, no cheesy pressure to exchange instead of return anywhere that I could find, and my cc notified immediately that the return credit process was completed successfully.

I first became a Nordie in Cerritos, although now I'm in Marin. I'm impressed that Cerritos has always been a under-the-radar high-revenue community, but especially impressed that their public high school is extremely high achieving without all the hoopla found in more glitzy affluent areas. I guess it makes sense Revolve, based in Cerritos, is also a high achiever! Thanks, Revolve!

Thumbnail of user paulam1741
1 review
0 helpful votes
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December 17th, 2023
Verified purchase

This email came very late. I already returned one of turnovers and thought this was a confirmation of revolves receipt

Service
Thumbnail of user alexandriaf38
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Service was great I purchased a dress in wrong size and message revolved and they sorted it and amended my order straight away

Excellent

Service
Thumbnail of user heatherk1075
1 review
0 helpful votes
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August 25th, 2023
Verified purchase
• Updated review

Gave low ratings as had a code for discount but was not anywhere to add code so lost out

I've changed rating as issue was resolved very efficiently

Gave low ratings as had a code for discount but was...
September 24th, 2023
Verified site experience
• Previous review

Gave low ratings as had a code for discount but was not anywhere to add code so lost out

Thumbnail of user mob163
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

I had the best customer service experience. They were so accommodating and so quick. Literally amazing.

Amazing

Service
Thumbnail of user tamaram588
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

Very quick delivery and if you need to return items it is a smooth, easy process. Highly recommend this retailer.

Very helpful and easy process if you have wrong size etc and need to return.

Reason I chose this business:

Great selection, quick delivery and easy returns if needed.

Service
Thumbnail of user jenniw51
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

We love Revolve because it is easy find nice clothes and shoes. It is also easy to return should something not fit.

Thumbnail of user leia12
1 review
0 helpful votes
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December 11th, 2023
Verified purchase

I thought the earrings would be longer in person but they aren't. However they are gorgeous and are of quality.

Reason I chose this business:

Unique products.

Thumbnail of user jessn120
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I ordered a blue dress. The color was not the same as in the picture. The quality of the fabric was very cheap. We could see thru it.

Products used:
No I am returning

Service
Value
Shipping
Quality
Thumbnail of user jeannelles
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

It was a good experience. I like to have the items that I ordered will be returning the other two. Very satisfied with experience.

Reason I chose this business:

It’s an online clothing site that has unique clothes from a large amount of top designers. It’s convenient and easy.

Thumbnail of user emilyc1328
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

I bought a skirt from REVOLVE and it was a very smooth shopping experience. Would definitely shop again if the prices were more affordable.

Reason I chose this business:

I chose REVOLVE because I had heard good things about the site from my friends.

Thumbnail of user kimberlyc2239
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

Great selection of products. Very easy to navigate the site. Checkout process easy as well as returns!

Thumbnail of user celinac43
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

Perfect. I just picked up the wrong size but im in argentina. The rest perfect, it has been delivered really quickly.

Thumbnail of user blaineh64
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

I revived a pair of shoes on discount with a code, got them quickly and they were exactly what I wanted!

Reason I chose this business:

The best price for the product I wanted.

Thumbnail of user kelseyr142
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

I was pleasantly surprised to receive my revolve purchase quickly to my Canadian address. Thank you.

Thumbnail of user lisap3231
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

My daughters are hard to shop for. I'm front loading Christmas with advent calendars. I'm so excited for them to open this!

Reason I chose this business:

Unique brands and reputable

Thumbnail of user lisaa2650
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Perfection love everything about REVOLVE thank you for always using UPS too I know I will receive my orders in perfect condition delivered responsibly and ALWAYS on time thank you

Thumbnail of user raidaha2
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

Fast checkout process. Very easy to navigate. I found what I was looking for that was sold out everywhere else.

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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