• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

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Overview

REVOLVE has a rating of 4.6 stars from 1,449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and easy returns. REVOLVE ranks 28th among Women's Clothing sites.

  • Service
    261
  • Value
    60
  • Shipping
    59
  • Quality
    57

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 91.6%
Positive
1,057
Neutral
40
Negative
57

Instant Feedback

34,029 reviews

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How would you rate REVOLVE?
Top Positive Review

“Website is well organized and easy to navigate, pictures...”

Креветка g.
3/17/24

Website is well organized and easy to navigate, pictures of the products are clear and helpful, and everything looks so cute! Can't wait for my purchases to arrive. Update: all my items came quickly and were well packaged. The skirts are super cute, if not a little thin at the waistband area and the material of some tops is closer to cotton rather than an athletic fabric. The padded tank top and tennis dress were amazing though! All around super great designs for an even better price

Top Critical Review

“You all have blamed me for something my uncle did”

Jennifer C.
4/11/24

You all have blamed me for something my uncle did. I have to make a new password every time I go to your site. I'm embarrassed & angry about your treatment towards me. I've never claimed a dispute against you or any other store. Douglas Brooks made a dispute against you, and it was his wife & daughter who were shopping.

Reviews (1,449)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user sueb1178
1 review
0 helpful votes
  • Send Message
March 24th, 2024
Verified purchase

Then when we realized what happened and u would ship my order to me, some of the product was not available.
But I did keep one dress and am happy with it

Just weird experience

The fixed it right away

Reason I chose this business:

Love their products, service, and return process

Service
Thumbnail of user tadam
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Thank you for sending me such a wonderful product. There was something a little disappointing about it. The necklace was not secured and was in a bag, so it arrived with 3 parts missing. I was sad because I was really looking forward to it. I would like it to be delivered fixed in a box. I think that way I wouldn't have ended up with a tangled necklace. It was very quick from ordering to shipping! Thanks for listening!

Thumbnail of user anneh999
1 review
0 helpful votes
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December 29th, 2023
Verified purchase
• Updated review

I had used a similar product before which worked equally well, but was 3 times less expensive for twice as many strips (this ended up costing me over $150 CA for 64 strips). It also came in a little plastic case for easy carry, as well as a small instrument to easily peel the strips from the backing and more easily apply. I don't know how I would have used these had it been my first experience. I ended up using the applicator from my other set. Unfortunately I can no longer find the website where I made my first purchase. I'll continue to look for a more affordable alternative.

Reason I chose this business:

You had the product I was looking for.

Quick and Easy
November 8th, 2023
Verified site experience
• Previous review
Reason I chose this business:

You had the product I was looking for.

Thumbnail of user ayakag1
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

I wish I could receive the refund quicker.
I sometimes have to wait more than 2 weeks but not a big deal.

Service
Thumbnail of user roumianai
2 reviews
0 helpful votes
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November 12th, 2023
Verified purchase

The transcription from US Sizes into EU sizes doesn't match exactly. I have ordered the booties in US 8,5 and expected to receive them in EU 39 but I got EU 40. A bit disappointed as they are really nice.

Thumbnail of user celined61
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

With how expensive the Ulla Johnson brand is, I would think more care would be put into the shipping of a nice dress. It arrived very wrinkled, like someone just threw it in the box, with no other packaging to protect it.

Thumbnail of user fernandaa59
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

It hasn't had any kind of customer experience. The package came on a small plastic bag. The worst experience. Even not a card, this email take a lot of time. You have to treat better your customers. My package tracking never worked

Reason I chose this business:

Because you have the article that wasn’t able on much stores

Thumbnail of user paulam1741
1 review
0 helpful votes
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December 17th, 2023
Verified purchase

This email came very late. I already returned one of turnovers and thought this was a confirmation of revolves receipt

Service
Thumbnail of user jacintaw27
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

Good - but then the barrage of emails started. I was not impressed and had to unsubscribe which was not easy.

Reason I chose this business:

Had the product I wanted

Service
Thumbnail of user magenb9
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

The tights must've been worn bc there were stretched out spots with uneven color.

Reason I chose this business:

I heard good reviews but that was a miss for quality control

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jazzg9
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Fast shipping! I ordered only cosmetics (mascara and eyeliner), but there was no packing material in the package so the tip of the eyeliner was a bit sticking out.

Thumbnail of user savannahk58
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

I received my order very fast, but it only had one of the two items that I had ordered. I ended up reaching out to customer service to receive a refund so I can purchase it again at a later date.

They were able to handle all my issues no problem.

Reason I chose this business:

Fast Shipping

Service
Thumbnail of user silvias212
1 review
0 helpful votes
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January 4th, 2024
Verified purchase

The dresses looked better on the Internet.I have to send it back now.

Thumbnail of user bettyn62
1 review
0 helpful votes
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November 19th, 2019
Verified purchase
• Updated review

Very disappointed as I've been shopping with Revolve for years now and I just recently noticed that the prices fluctuate and I'm not talking about when they're on sale.
For example. When there is a 20% sale the original price on the items go up, so which in fact you're not really getting the 20% off. And when the sale is over, the items drop in price again. Very sneaky tactic.

Reason I chose this business:

Great variety of products, free shipping and free returns.

Reason I chose this product:

Because they were on sale.

Value
Shipping
Quality
Very disappointed as I've been shopping with Revolve...
November 12th, 2019
Verified site experience
• Previous review

Very disappointed as I've been shopping with Revolve for years now and I just recently noticed that the prices fluctuate and I'm not talking about when they're on sale.
For example. When there is a 20% sale the original price on the items go up, so which in fact you're not really getting the 20% off. And when the sale is over, the items drop in price again. Very sneaky tactic.

Thumbnail of user cheyanneh10
1 review
0 helpful votes
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May 15th, 2024
Verified purchase
• Updated review

Love the sweater. The spf spray arrived in a clear, sealed bag and you could see the spf ALL over the inside of the bag and bottle. Hard to believe no one noticed that before shipping it to me.

Reason I chose this business:

I’m a repeat customer

My favorite place to shop!
November 5th, 2019
Verified site experience
• Previous review
Thumbnail of user karit67
1 review
0 helpful votes
  • Send Message
September 20th, 2023
Verified purchase

Delivery is great. Quality of product is poor in comparison to the price of what you're getting. I find the sizing is all over the place. However, I recognize different brands size differently.

She was great! She was knowledgeable, prompt and help answer my questions and provide the documentation that I needd

Reason I chose this business:

Options, access, brands

Service
Thumbnail of user ri43
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

Instructions were not clear on how the package was going to be delivered. Package arrived earlier than expected and I miss the delivery initially because I was not given ample notice.

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sarak834
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Hi
My dress actually is damaged one of the straps is ripped from the dress

How can we fix it

Reason I chose this business:

My friend recommended your company

Thumbnail of user nellg16
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

I find it very difficult to find the return module on the website it should be a lot clearer

Thumbnail of user erinm1294
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

Item too big and had to return. Awaiting return arrival confirmation.

Thumbnail of user tijanag2
1 review
0 helpful votes
  • Send Message
January 3rd, 2024
Verified purchase

Forced to give review, I just want to return something

Thumbnail of user cassandram502
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Incredibly disappointed with the quality of the bag for the price

Kate was fabulous!

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user carap87
1 review
0 helpful votes
  • Send Message
September 16th, 2023
Verified purchase

I received a dress with no tags. Just wanted to let you know.

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user veras170
1 review
0 helpful votes
  • Send Message
November 15th, 2023
Verified purchase

Good but had to wait a couple of weeks for arrival

Reason I chose this business:

Love the variety

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user malloriw3
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

I was underwhelmed with the quality of the garments. SHEIN quality but over priced.

Over all very please with them resolving my delivery issues.

Reason I chose this business:

Found them online

Service

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

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