• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

Write a Review

Overview

REVOLVE has a rating of 4.6 stars from 1,449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and easy returns. REVOLVE ranks 28th among Women's Clothing sites.

  • Service
    261
  • Value
    60
  • Shipping
    59
  • Quality
    57

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 91.6%
Positive
1,057
Neutral
40
Negative
57

Instant Feedback

34,029 reviews

See all photos
How would you rate REVOLVE?
Top Positive Review

“Website is well organized and easy to navigate, pictures...”

Креветка g.
3/17/24

Website is well organized and easy to navigate, pictures of the products are clear and helpful, and everything looks so cute! Can't wait for my purchases to arrive. Update: all my items came quickly and were well packaged. The skirts are super cute, if not a little thin at the waistband area and the material of some tops is closer to cotton rather than an athletic fabric. The padded tank top and tennis dress were amazing though! All around super great designs for an even better price

Top Critical Review

“You all have blamed me for something my uncle did”

Jennifer C.
4/11/24

You all have blamed me for something my uncle did. I have to make a new password every time I go to your site. I'm embarrassed & angry about your treatment towards me. I've never claimed a dispute against you or any other store. Douglas Brooks made a dispute against you, and it was his wife & daughter who were shopping.

Reviews (1,449)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1297) shopping experience (445) return process (96)
Thumbnail of user stefbb
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase

Love the coat. Love the color combination and style. Unique.

Reason I chose this business:

Lots of different brands of clothing. Unique styles and reasonable sale prices.

Thumbnail of user debt185
1 review
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

Too many options. I often sign out because if you type in something specifics other choices not related to my search come up. Stop trying to sale me stuff I don't want.

Reason I chose this business:

Free shipping and refund. Good selections.

Thumbnail of user bethg480
1 review
0 helpful votes
  • Send Message
September 15th, 2023
Verified purchase

My dress came in a broken plastic bag and totally damaged with black stains. Also, they sent me the WRONG dress. I contacted customer service and Natalie was amazing! She resolved the issue immediately and made sure I received the the correct dress in a well packaged box. It also was delivered in 2 days.

My dress came in a broken plastic bag and totally damaged with black stains. Also, they sent me the WRONG dress. I contacted customer service and Natalie was amazing! She resolved the issue immediately and made sure I received the the correct dress in a well packaged box. It also was delivered in 2 days.

Reason I chose this business:

Love the dresses

Service
Thumbnail of user williamb6593
1 review
0 helpful votes
  • Send Message
May 30th, 2024
Verified purchase

I'm buying this dress for a friend so we'll see how it fits when she tries it on next week. I'm hoping the wrinkles will come out.

Thumbnail of user valeriac106
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase

Im happy with my dress and the delivery. Really fast and good

Reason I chose this business:

Is fast and good quality

Thumbnail of user crystalm1099
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase
• Updated review

I ordered 5 dresses for a client and the one that she liked the most didn't arrive, they sent another one instead

Great service

Reason I chose this business:

Love the quick shipping and selecrion

Service
Love the options
March 30th, 2024
Verified site experience
• Previous review
Thumbnail of user gardeslenh
1 review
0 helpful votes
  • Send Message
April 24th, 2024
Verified purchase

Pleasant and easy. I returned the item today because it was not suitable for me.

Reason I chose this business:

Just saw something I liked

Service
Thumbnail of user sheerih
1 review
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase
• Updated review
Reason I chose this business:

Super cool stuff!

Love!
January 27th, 2020
Verified site experience
• Previous review
Thumbnail of user nikip47
1 review
0 helpful votes
  • Send Message
May 2nd, 2024
Verified purchase

Separate order deliveries is the issue. Would love to receive the pieces in one package)

Reason I chose this business:

Always loved the variety of beautiful designs

Service
Thumbnail of user dannahl2
1 review
0 helpful votes
  • Send Message
December 30th, 2023
Verified purchase

Bought the boots few days before christmas and it came the next week on 28th from Cali to Perth Australia. Amazed how fast the delivery was! 10 out of 10! The only downside was the packaging. Would have been nice if it was packed securely and using a sturdy box. The shoe box was partially damaged. Good thing the boots were in good condition.
The Steve Madden Boots fits perfectly fine.

Reason I chose this business:

Because it’s the only site that sells Steve Madden Brocks boots. I couldn’t find any online shops that sells the same product.

Thumbnail of user britneyp38
1 review
0 helpful votes
  • Send Message
November 14th, 2023
Verified purchase

Credit cards are a bit slow to process- I returned my items on Friday and still have not gotten a refund yet

Reason I chose this business:

Chic clothing

Thumbnail of user milenah15
1 review
0 helpful votes
  • Send Message
December 19th, 2023
Verified purchase

I am in Canada and its always more money for us, when you charge taxes and duties in advance. If you could make this optional for people to chose if they want to prepay or not, that would be greatly appreciated

Thumbnail of user matthewj953
1 review
0 helpful votes
  • Send Message
May 17th, 2024
Verified purchase

Love the price! Very comfortable sneakers for work!

Thumbnail of user camillev40
1 review
0 helpful votes
  • Send Message
July 8th, 2022

Ive never been used this app, and wondering that it is really good to browse with the product that you want. They all have it!

Thumbnail of user nerimane
5 reviews
0 helpful votes
  • Send Message
May 9th, 2023

REVOLVE is my favorite online store for fashion and accessories. They have a huge selection of brands, styles, and sizes to suit any taste and occasion. The quality of the products is excellent and the prices are reasonable. The shipping is fast and free, and the returns are easy and hassle-free. The customer service is also very helpful and friendly. REVOLVE is a reliable and trustworthy site that I highly recommend.

Thumbnail of user s.m20
1 review
0 helpful votes
  • Send Message
October 17th, 2023
Verified purchase

The Tower 28 products are really good but the shipping to Europe took so long: 10 days to leave US.

Reason I chose this business:

It was the only company that ship Tower 28 goods to Europe.

Thumbnail of user roxannep134
1 review
0 helpful votes
  • Send Message
December 13th, 2023
Verified purchase

I appreciate that the shipping was quick to Canada and the duties were included in the price of the item so there were no surprises. The reason why I gave 4 stars instead of 5 is that the item that I purchased was 20% off everywhere on Black Friday except for this site (sale announced by brand)… but still had to order here to get it shipped to Canada.

Reason I chose this business:

Ships to Canada and duties included.

Thumbnail of user laurad2270
1 review
0 helpful votes
  • Send Message
September 17th, 2023
Verified purchase

I've purchased several times but usually returned most of the purchases unfortunately praying this time I want have to

Reason I chose this business:

I love the style and the reviews of the dress

Thumbnail of user chloew162
1 review
0 helpful votes
  • Send Message
December 26th, 2023
Verified purchase

The shoes were exactly what I was looking for. The only thing that seemed slightly off was one shoe seemed like a floor model but otherwise perfect

Reason I chose this business:

Best selection and fastest shipping

Thumbnail of user ninal235
1 review
0 helpful votes
  • Send Message
December 6th, 2023
Verified purchase

Everything was great… I returned the dress because it didn't look as good as in the picture.

Service
Thumbnail of user mabelm81
1 review
0 helpful votes
  • Send Message
September 24th, 2023
Verified purchase

I received the order in timely fashion. Unfortunately the order did not fit me so I had to return it.

Thumbnail of user elenap243
1 review
0 helpful votes
  • Send Message
October 18th, 2023
Verified purchase

Its not suitable to choose your home address if you're not at home on day time.

Thumbnail of user kellyp1539
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase

I bought overalls for my daughter because my other daughter has ordered some at Revolve and loves them.

Reason I chose this business:

Daughter said was good

Thumbnail of user arifahm
1 review
0 helpful votes
  • Send Message
March 20th, 2024
Verified purchase

I like it when they ship fast, however there are times when it takes longer which can be frustrating

Reason I chose this business:

Cheaper shipping cost

Thumbnail of user graces715
Grace S.
1 review
0 helpful votes
  • Send Message
November 5th, 2023
Verified purchase

My dress is not the best material, and it is my fault for not checking type of material, but i paid $100+ for a dress that is quite cheap material. I think i would've paid maybe $75 for the dress? It's pretty and it fits but I just regret paying so much after it was dlvrd

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 2 days

How do I know I can trust these reviews about REVOLVE?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about REVOLVE?

Related forum posts

What are the best vegan brands right now?

Hoping to find well-known brands that carry vegan products

Which brands have eco-friendly packaging?

Would love to help out the environment while I shop

I haven't had much luck ordering blindly online, especially foundation. I'd like to be...