• RideOnCars.co.uk

RideOnCars.co.uk

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Overview

RideOnCars.co.uk has a rating of 2.7 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RideOnCars.co.uk most frequently mention customer service problems. RideOnCars.co.uk ranks 3rd among Go Karts sites.

  • Service
    1
  • Value
    1
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How would you rate RideOnCars.co.uk?
Top Positive Review

“Great service”

Jack S.
7/5/18

Bought 4x4 jeep for granddaughters birthday. When opened rear bumper was broken. Tried ringing - only an answer machine. Emailed them with pics. Didn't get reply. Was really concerned after reading terrible reviews on here so I contacted Trading Standards for advice. I sent them a letter, recorded delivery, asking for replacement part under 2015 Consumer Rights Act. Next day got email reply with promise of replacement within a week. It was delivered the next day. Speak as you find. Great little vehicle for the money and great customer service.

Top Critical Review

“Worst company ever with appalling customer service to boot!”

Sam R.
4/26/16

Ordered a for my little boys first birthday. And as per previous reviews, turned up dirty, parts missing and actually the car itself was broken. Called customer service who were so unhelpful told me if I wanted to return I would have to do so at my own cost! Managed to get that changed and they used their own corner to pick up 2 weeks after the package was delivered to them they still haven't processed my refund. Start to finish was awful. Please don't think this is a British company as the only British bit is the owners, it's imported cheap from chine and not even quality checked just sent on to us. The website is misleading. Luckily a company called kidscarsdirect.com saved the day and I wish I had gone to them first as they got it right first time! Please AVOID rideoncars.co.uk

Reviews (34)

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customer service (6)
Thumbnail of user jacks538
GB
1 review
0 helpful votes
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July 5th, 2018

Bought 4x4 jeep for granddaughters birthday. When opened rear bumper was broken. Tried ringing - only an answer machine. Emailed them with pics. Didn't get reply. Was really concerned after reading terrible reviews on here so I contacted Trading Standards for advice. I sent them a letter, recorded delivery, asking for replacement part under 2015 Consumer Rights Act. Next day got email reply with promise of replacement within a week. It was delivered the next day.
Speak as you find. Great little vehicle for the money and great customer service.

Thumbnail of user samr85
GB
2 reviews
1 helpful vote
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April 26th, 2016

Ordered a for my little boys first birthday. And as per previous reviews, turned up dirty, parts missing and actually the car itself was broken. Called customer service who were so unhelpful told me if I wanted to return I would have to do so at my own cost! Managed to get that changed and they used their own corner to pick up 2 weeks after the package was delivered to them they still haven't processed my refund. Start to finish was awful. Please don't think this is a British company as the only British bit is the owners, it's imported cheap from chine and not even quality checked just sent on to us. The website is misleading. Luckily a company called kidscarsdirect.com saved the day and I wish I had gone to them first as they got it right first time! Please AVOID rideoncars.co.uk

Thumbnail of user katieg126
GB
1 review
0 helpful votes
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August 1st, 2019

Great little gift and easy enough to assemble. My god daughter zooms around on this constantly smiling and laughing, although she has not mastered the skill of steering as of yet which makes the parental remote control come in very handy when driving around inside the house

Thumbnail of user rebeccas136
GB
1 review
0 helpful votes
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December 7th, 2016

Got the car for my daughter for Xmas had bit of issue with postage but that was down to ups not ride on cars when it did come great condition looks fab and when the first car didn't come I called and they was so helpful and gave free personalised plates would definitely re order from here

Thumbnail of user juliet256
Julie T. – RideOnCars.co.uk Rep

Thank you for such a lovely review - it's very much appreciated!

Thumbnail of user elizabethb239
GB
2 reviews
6 helpful votes
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November 5th, 2017

Arrived when stated and in very good condition very loud and hopefully my daughter will like it on christmas day only let down was the number plate you'd expect for the product a plastic number plate but they send you sticker so I've now got to go out buy my daughter a plastic number plate for her car but overall I'm very happy with the car had me a bit frightened when i read so many reviews about peoples car driving damaged but i am pleased to say my daughters car is in wonderful condition so i would recommend this site to other people

Thumbnail of user juliet256
Julie T. – RideOnCars.co.uk Rep

I am delighted to hear that you were pleased with your item. With regard to the numberplates, unfortunately for safety reasons we are unable to provide plastic numberplates for these items - the concern is that they may become detached and cause a hazard when the car is being driven. As a result, we make clear on our website that the numberplates are made from high quality self-adhesive vinyl, and are weatherproof for up to seven years. I hope that helps - please do contact us should you have any other queries regarding your purchase. Thank you again for your recommendation, and I hope that your daughter loves her Christmas present! With all best regards, Julie, Tigris Ltd.

Thumbnail of user staceyt138
GB
2 reviews
0 helpful votes
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August 14th, 2019

I bought a motorbike for my younger cousin in April and I've never seen him so excited he loves riding around on it. He still uses it all the time so money well spent! It came quickly and in the time that had been advised. Highly recommend buying from here!

Thumbnail of user dafnac
GB
1 review
0 helpful votes
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August 20th, 2019

Found the perfect electric car for my granddaughter at a really good price and ordered it. Absolutely delighted with it when it arrived and was very impressed with speed of delivery. Very impressed with the range on this site including price range too. I will certainly recommend to family and friends.

Thumbnail of user immig
GB
1 review
0 helpful votes
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August 27th, 2019

Couldn't be happier with the service. Ordered the trampoline late Sunday night and it was delivered Tuesday. My 4 year old absolutely loves his birthday present and I'm sure he will have lots of fun for years to come

Thumbnail of user margaretb137
GB
1 review
2 helpful votes
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March 15th, 2018

Had to contact the company via email as there was no tracking information provided. The company however did respond immediately and provided the tracking number. However when the car arrived it had no protective packaging, looked very cheap and was covered in dust. I did not even remove it from the box. I immediately called my bank and emailed ride in cars(tigris toys) that I was returning the product. I did so within an hour but had to pay for this myself. I received my money a couple of days after they had received the goods.
If returning the goods ensure to take photos of the condition it arrived in and attach to email. Follow their instructions to a T. Provide the tracking info. I even attached photos if the post office receipts.
Ending up buying from Halfords. Would never use them again.
Only scored a 3 for prompt reply to emails

Thumbnail of user lisac910
GB
1 review
0 helpful votes
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August 20th, 2019

I got my kids one of the battery powered cars each for Christmas last year, a white C class for my daughter and a red one for my son. They look great and all the features are brilliant. The boot at the back and the seatbelts are a nice realistic addition. Pricing was very reasonable and speedy delivery. Overall very pleased and would use again.

Thumbnail of user rashig1
GB
1 review
0 helpful votes
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December 6th, 2019

A faulty piece was given to us and taken back for repair. Company is not returning the product and when our courier goes for pick up it says that there is no car. Company is fake and action should be taken against company

Thumbnail of user nikkyl
GB
1 review
1 helpful vote
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December 29th, 2015

Absolutely disgusting customer service. I ordered a car for my daughter came the next day as promised when opened, there was 4 screws to put it together. I rang them they sent me a replacement screw pack out which said I had to put hub caps on the wheels, which you couldn't as the wheels had to be screwed on with buttons. When I went to put it together there was wires showing under the steering wheel. I eventually put the car together put it on charge for it to work for 2 days and now not work I've tried calling since the 21st to contact and got no reply it's a joke. Would not recommended it at all

Thumbnail of user marka27
GB
1 review
2 helpful votes
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October 22nd, 2011

Motor started playing up after about 6 months so after checking the bits in the email they sent and didn't fix it, returned it to them. They sorted it and sent it back to me. Can't get better than that

Thumbnail of user juliet256
Julie T. – RideOnCars.co.uk Rep

Thank you for taking the time to leave such a lovely review. Very much appreciated! With all best regards, Julie, Tigris Ltd.

Thumbnail of user gemmaf
GB
1 review
6 helpful votes
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February 9th, 2011

I paid £146.99 for a 2 seater ride on for my boys for christmas they loved it. We used it twice and it wouldnt work i had it in my kitchen all the time. E-mailed them and they replied with a list of possible faults about 12 in total and asked me to check for all them and reply. Ifelt this was odd but did it anyway with no result it still didnt work. They now say its not possible to get a refund and won't come out to try and repair. My two children see car every day and cry to use it how low can a company go what can i do?

Thumbnail of user jordanv88
Iowa
1 review
0 helpful votes
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April 6th, 2022
Verified purchase

Still haven't received order from over 2 weeks ago. They don't return phone calls and are dishonest in emails. I'm very disappointed and reporting to credit card company.

Service
Value
Thumbnail of user neesam
GB
1 review
5 helpful votes
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January 20th, 2014

I bought a pedal Go-Kart for my sons Christmas present. Regretfully I opened to assemble it on Christmas Eve to find that pieces were missing and extra nuts and screws and other bits that weren't mentioned in the instructions, were present. The instructions were ineligible, spelling mistakes and generally didn't make sense. When the Go-Kart was complete it was far from safe, really bad workmanship, the pieces didn't fit well and kept coming loose the brakes didn't work and popped out all the time. Completely ruined Christmas surprise. I messaged and messaged rideoncars.co.uk to get a reply from Jesse saying I wouldn't get a refund because it was after the 7 day purchase. This message was given a month after my initial complaint. AVOID LIKE THE PLAGUE!

Thumbnail of user juliet256
Julie T. – RideOnCars.co.uk Rep

I am sorry to read your above review. I can confirm that all our items are rigorously checked and certified as safe for use within the EU - these checks are made by Trading Standards and all our items are independently certified. In the event that any pieces are broken or missing, we will absolutely send replacements as required. The colleague you mention is no longer with our company. With all best regards, Julie, Tigris Ltd.

Thumbnail of user ep389
GB
1 review
6 helpful votes
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September 10th, 2014

I was sent a faulty ride on car, and they had me trying to fix it for 2 days - then when I asked for a refund they threatened to charge me £90 just to collect the faulty item? They are cowboys, the quality of the cars is terrible and they are from China - not the UK. They will not respond to emails and will also pretend that the faulty item works perfectly when it is sent back so they can deduct the postage from you (I saw this on other blogs) and that's exactly what they have already threatened me with even though they won't tell me how to return it! DO NOT GO NEAR THEM!

Thumbnail of user juliet256
Julie T. – RideOnCars.co.uk Rep

I am sorry to hear that your experience was not a positive one. I can confirm that although our items are manufactured in China, they are fully tested and certified as safe for use within the EU. These checks are independently carried out by Trading Standards. The welfare of our employees in China is also a priority for us, so we regularly visit to ensure that working conditions remain safe and fair. With regard to faulty items, many customers return items where the battery has simply not been connected. If the battery is not plugged in, the item cannot charge. If there is any doubt as to the problem, we offer a video service whereby the item is filmed prior to and immediately after opening. With all best regards, Julie, Tigris Ltd.

Thumbnail of user utopiam
GB
1 review
1 helpful vote
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July 8th, 2017

Went to put it together parts missing paid for a customised number plate that didn't come parts were broken it's a total scam and it was for my daughters 1st birthday I'm heartbroken

Thumbnail of user juliet256
Julie T. – RideOnCars.co.uk Rep

I am sorry to hear you've had problems with your order. I can confirm that the personalised numberplates are sent separately and should arrive with your normal post - this is stated on our site. Any broken parts will always be replaced - please do contact us at sales@rideoncars.co.uk and we'll gladly assist. With all best regards, Julie, Tigris Ltd.

Thumbnail of user jodiec33
GB
1 review
3 helpful votes
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March 19th, 2018

The car did not turn up and after ringing the number the week before with it ringing out a week later the number was cut off I have had to get I touch with trading standards to try and fight and get my money back I have tried to contact them by email and there was no reply and after telling them I had got in touch its trading standards they then replied with the same message I had received this company does not communicate at all and should be stopped from selling do not buy from this company take my advise else your child will be very disappointed and so will you

Thumbnail of user johnr491
GB
1 review
0 helpful votes
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July 9th, 2017

Came the next day. Kids love it. Easy to assemble. Perfect for the summer. I will be buying a extra set of batteries so the kids don't have to wait for the car to charge again. Recommend

Thumbnail of user juliet256
Julie T. – RideOnCars.co.uk Rep

Thank you very much for your kind words! It's very much appreciated, and we're glad you're enjoying your item. All best regards,
Julie, Tigris Ltd.

Thumbnail of user natashab99
GB
1 review
0 helpful votes
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July 31st, 2019

Spent £129 on an Audi which looked great and you could even play music in. Amazing product and definitely worth the money!

Thumbnail of user tarab139
GB
1 review
0 helpful votes
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July 29th, 2019

Brilliant product - I got a mini motorbike for my nephew and he is very happy with me, he absolutely loves it!

Thumbnail of user kevinl190
GB
1 review
1 helpful vote
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November 8th, 2017

I bought an Audi for my son and it was a good service. Ordered on Tuesday and delivered to me on Wednesday, exactly what I wanted.

Thumbnail of user juliet256
Julie T. – RideOnCars.co.uk Rep

Thank you very much for this review - it is appreciated, and I hope your son is enjoying his toy! With all best regards, Julie

Thumbnail of user heytonw
GB
1 review
0 helpful votes
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October 3rd, 2017

The car was delivered within 18 hours and is much better than I expected. Easy to assemble and I didn't need any help. I recommend them.

Thumbnail of user juliet256
Julie T. – RideOnCars.co.uk Rep

Thank you for taking the time to leave this review. I hope you are still enjoying your item! With all best regards, Julie

Thumbnail of user jimb49
GB
1 review
4 helpful votes
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June 28th, 2013

Car was not delivered on time even though there was a big lead time. Got different colour instead. Stickers were falling off and car was dirty and one of the wheels was very scratched (used?). Not recomended (don't ever believe onsite testimonials - there is no leagl obligation to tell the truth - I checked with ad standards)

Thumbnail of user juliet256
Julie T. – RideOnCars.co.uk Rep

I am sorry to hear that your experience was not a positive one. I can confirm that all new items are held separately from returns, and are dispatched from a dedicated warehouse. Certainly an incorrect item will always be collected and replaced with sincere apologies (and usually a goodwill gesture too!). With all best regards, Julie, Tigris Ltd.

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Julie T.

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