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RideOnCars.co.uk has a rating of 2.7 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RideOnCars.co.uk most frequently mention customer service problems. RideOnCars.co.uk ranks 3rd among Go Karts sites.
Bought 4x4 jeep for granddaughters birthday. When opened rear bumper was broken. Tried ringing - only an answer machine. Emailed them with pics. Didn't get reply. Was really concerned after reading terrible reviews on here so I contacted Trading Standards for advice. I sent them a letter, recorded delivery, asking for replacement part under 2015 Consumer Rights Act. Next day got email reply with promise of replacement within a week. It was delivered the next day. Speak as you find. Great little vehicle for the money and great customer service.
Ordered a for my little boys first birthday. And as per previous reviews, turned up dirty, parts missing and actually the car itself was broken. Called customer service who were so unhelpful told me if I wanted to return I would have to do so at my own cost! Managed to get that changed and they used their own corner to pick up 2 weeks after the package was delivered to them they still haven't processed my refund. Start to finish was awful. Please don't think this is a British company as the only British bit is the owners, it's imported cheap from chine and not even quality checked just sent on to us. The website is misleading. Luckily a company called kidscarsdirect.com saved the day and I wish I had gone to them first as they got it right first time! Please AVOID rideoncars.co.uk
Ordered a car for my little boys birthday paid £7.99 for next day 24hr hour delivery with DHL now YODUL supposed to turn up thursday never arrived couldnt get hold of DHL to foind out why not turned up so phoned rideoncars the guy explained to me he was not DHL etc and was quite rude. I persisted in contacting DHL who promised to deliver saturday (guess what) never arrived phoned rideoncars could get hold of anyone after leaving numerous messages they eventually came back to us I explained to the women I wanted my 24hr delivery refunding she said speak to DHL all in all if you want a ride on car don't use these people they have no idea of customer service -thats if you can get them to answer the phone- complete amateurs.
This website/company is a fraud! I lost hundreds of dollars to them not knowing this. Please make the money I lost worth it by not falling victim to these thieves.
Tip for consumers:
DO NOT USE THIS SITE
Products used:
Coleman Mini Bike
Product had a fault from day one and various means were tried to correct the fault. (Sending replacement parts, asking me to reset the remote and the vehicle etc) After roughly 2 months they asked me to return the product. I advised that I hadn't kept the packaging but was told that was fine, just pack it as best as I can. The vehicle was wrapped in bubble wrap and returned (they arranged collection) after a week I had not heard anything so I sent an email asking if they had received it. I then received a very abrupt email saying the car was damaged beyond repair, their courier would not accept responsibility and it was my fault for not packing it more securely. I told them I would be taking it up with my bank and suddenly their attitude changed and they offered me 50% refund. My bank upheld my claim and refunded the entire purchase price.
I would advise people to pay a little bit more and get it from Toys R us or Smythes as at least you have recourse to return a faulty item. It sounds like this company tries everything it can to prevent you from returning the goods so that they don't have to give you a refund, and then when the timescale expires you don't have a leg to stand on. The price might be attractive but you get what you pay for.
I agree to the rest! Completely SCAM company!
Received a non working car! Its been weeks still cant get hold of anyone from the company DO NOT BUY FROM THEM
I am very sorry to hear you have had a negative experience with us. I am not sure why you have not been able to contact us, but e-mail is usually the quickest way to get a response. All our contact details, including e-mail and postal address, are listed in the 'contact us' section of our website. Please be assured we are not a scam company. We are a small company, but have been trading since 2006 and each of our customers is genuinely important to us. Our company registration details (including VAT and Companies House registration numbers) can also be found on our website. I hope this helps to allay your fears - please do drop us an e-mail with full details of your problem (including photographs where necessary) and we will be delighted to advise further. With all best regards, Julie.
I bought a car for my sons birthday and when it came and i set it up it did not work! I emailed Ride on cars and had to go through a whole rigmarole of procedures to verify it wasn't working all of this had to be done by email as you wasn't allowed to speak to anyone direct! I then requested a refund as I was within the timescale and the car was faulty! They sent a courier to collect and then I waited a week and emailed asking where is my refund! They said that they had to have it tested by there staff at the warehouse! I then receive and email with pictures and a video attached saying that the car was working and that I had used the car! The pictures and video were not the same car I had been sent as it was never used and did not work/move! They only gave me a partial refund on these grounds so I got back less what I actually paid for the car! I wish I had read the feedback before purchase, I would never have bought anything from them and I can see its a regular scam that they do! DO NOT BUY FROM THEM THEY ARE FRAUDS
Please be assured that we are a registered company (number 09038100). Our items are fully checked and certified as safe for use within the EU. These checks are independently carried out by Trading Standards. Our policies are fully compliant with the Consumer Contracts Regulations. If you wish to discuss your specific case further, you can still contact us at sales@rideoncars.co.uk. With all best regards, Julie, Tigris Ltd.
Very bad customer service. Awful quality.
Save your money. Phone lines dont work. Once they have taken your money they dont care
They will keep delaying you and promising and they will send you a fake tracking number. Fake, fraud and a waste of time!
Yes you promised parts would be here by Wednesday? Nothing thanks for ruining my daughters Xmas. Arseholes
This company is a disgrace DO NOT BUY ANYTHING! I ordered a black Audi from them it arrived with no protective packaging and parts missing and broken, rang up to get replaced and they said no! What sort of company is this! THIS IS A WEEK BEFORE XMAS! My Daughters present is totally a mess up
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I am very sorry to hear that you had a problem with returns. We are a registered company and our policies are fully compliant with the Consumer Contracts Regulations. Any item that is reported as faulty will be eligible for return and full refund, as long as the customer reports the fault within 30 days of receipt. This applies even if the timescale subsequently expires, so there can be no question of deliberate delays to prevent refunds. With all best regards, Julie, Tigris Ltd.