• Riot Games

Riot Games

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Overview

Riot Games has a rating of 1.1 stars from 159 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Riot Games most frequently mention customer service, dont care, and toxic players problems. Riot Games ranks 684th among Video Games sites.

  • Service
    72
  • Value
    69
  • Shipping
    53
  • Returns
    56
  • Quality
    65
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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How would you rate Riot Games?
Top Positive Review

“Customer support”

Mattias D.
6/21/21

I find it strange that people rate this company from personal match experience. I would like to give the support team some love, they respond fast and really helps you out. I had a package loss issue and they really went the extra mile to help me out. Analysed logs, gave me link, tips etc. So much love and thanks. Superb support!

Top Critical Review

“WORST COMPANY EVER - RIOT IS A SCAM!”

alex B.
9/6/24

I've never experienced worse customer service than I have with RIOT Company. Their support team takes forever to respond, and when they do, it feels like they just don't care. I've had multiple issues with their games, and each time, I was given vague, unhelpful responses or ignored entirely. It's clear that RIOT has no interest in addressing the concerns of its users, and they'd rather focus on making money than actually supporting the people who play their games. It's frustrating, and I'll be taking my time and money elsewhere.

Reviews (159)

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riot games (30)
Thumbnail of user alex.gloman
California
1 review
0 helpful votes
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September 6th, 2024

I've never experienced worse customer service than I have with RIOT Company. Their support team takes forever to respond, and when they do, it feels like they just don't care. I've had multiple issues with their games, and each time, I was given vague, unhelpful responses or ignored entirely. It's clear that RIOT has no interest in addressing the concerns of its users, and they'd rather focus on making money than actually supporting the people who play their games. It's frustrating, and I'll be taking my time and money elsewhere.

Tip for consumers:
I’ve never experienced worse customer service than I have with RIOT Company. Their support team takes forever to respond, and when they do, it feels like they just don’t care. I’ve had multiple issues with their games, and each time, I was given vague, unhelpful responses or ignored entirely. It’s clear that RIOT has no interest in addressing the concerns of its users, and they’d rather focus on making money than actually supporting the people who play their games. It's frustrating, and I’ll be

Products used:
SKINS

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Thumbnail of user mr.cemsultan
Texas
1 review
0 helpful votes
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October 29th, 2024

Promotes racism and hatred under the name of 'tilting tilt proof" for their players, does unfair match up with first win of the game logic, riot vanguard scans all private files as well, under the name of preventing cheating

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Thumbnail of user ekinl1
Illinois
1 review
0 helpful votes
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June 7th, 2024

Owned by tencent or whatever the company is only focused on profits and it a selfish company. They only care about profits and all their games are made to make you spend money on useless $#*!. Legend of runeterra is especially bad with the same with their other game matchmaking where they make it bad on purpose for money. Don't play a riot game and is carried by their lore.

Tip for consumers:
Dog$#*! riot

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Thumbnail of user valoranth
Australia
1 review
1 helpful vote
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February 16th, 2024

If you work for Valorant please kill yourself, i hate you personally, i hate your game and most importantly i hate the environment you set. You remove all the good maps, nerf the good guns and agents, and i cant even be racist. If i could choose to never let anyone play this game again i would, if i had a button that bombed the serves, i would press it.

Tip for consumers:
I hate valorant

Products used:
i bought everything, spent my life savings

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Thumbnail of user ryanc408
Florida
1 review
9 helpful votes
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December 5th, 2018

They don't even respond to the real emails after you decide to go past the bots. You can honestly pick almost any other game and the quality of support service will bury these guys. Riot HQ must be like a 1 star motel where the manager lives next door and works when he feels like it. The balancing system has been incredibly weak each time I've tried to rejoin this game. Every adjustment they make is just to make a character broken for a while before they pull back the reigns. The type of game that has a PBE environment for almost no reason because none of the terrible decisions are filtered out.

Thumbnail of user johnd7650
Czechia
1 review
5 helpful votes
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February 15th, 2023

This company has become a total garbage. Caring only about money totally $#*!ing with loyal players.
Riot has become one of the worst player communities and I would never ever recommend any game from these selfish Riot pigs.

Thumbnail of user waclowg
Poland
2 reviews
4 helpful votes
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October 18th, 2018

This company is mostly known for their game league of legends. The game was amazing at first, but now it seems that they just push out skins randomly and do crappy updates every now and then. Feels bad.

Thumbnail of user eliek13
United Kingdom of Great Britain and Northern Ireland
1 review
14 helpful votes
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May 6th, 2019

I've honestly had enough of this game to the point where I am now leaving it and posting these reviews everywhere I can.

In the 3 years that I played it, the same thing happened.

People who int, run it down the lane, people who troll their own team, etc, are ALWAYS allowed to get away with it without any punishment. The second you open your mouth and say anything to them or about them, you will be insta banned.

That's the long story short. Its been like this all the time that I have played it and I've had enough.

Trash, useless people over at riot who only penalize people who try to fight the ones who are being pigs.

Thumbnail of user johns11790
Brazil
1 review
8 helpful votes
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August 27th, 2022

I wanna talk specifically about League of Legends, one of their "best" games. The entire gaming LP and ranked system is rigged to keep you down. Its 100% flawed. Their system for restricting chats and eventual permanent banning of players accounts is not focused on helping others improve, but also to keep you down so you'll make multiple accounts, become addicted and continue playing. You are just clickbait to them and your attention is their product. Screw Riot. I'm done.

Thumbnail of user melindal16
California
1 review
1 helpful vote
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January 20th, 2021

It happened weeks ago when I tried to log back into my account after a power out. I kept having issue but found out that's when they changed to riot ID. I was able to find the ID and logged in. However, once I was in the lobby the screen just show this account has been suspended. I've been trying to reach riot games and submitted multiple tickets for this problem. And all the ticket i submitted are marked "solve", when nobody reached out or help about this issue. I've submitted another one today and hope will get some response soon. So far it's frustrating. I've had this account since 2015 and spent money on skins, etc.

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Thumbnail of user bobs1887
Utah
1 review
1 helpful vote
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June 30th, 2022

The company bans you if you retaliate against idiot team members that tank your rankings or verbally insult you. The matchmaking is like gambling. You are predetermined to lose more games than you win. They bait you in to get you to play more. Your rank has nothing to do with your skill. There are crappy people in high elo and excellent players held back in low elo. Riot knows all of this, but doesn't care. They care only for money and abuse their authority otherwise. This is a garbage company.

Thumbnail of user mattiasd1
Sweden
1 review
0 helpful votes
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June 21st, 2021

I find it strange that people rate this company from personal match experience.
I would like to give the support team some love, they respond fast and really helps you out.
I had a package loss issue and they really went the extra mile to help me out. Analysed logs, gave me link, tips etc. So much love and thanks. Superb support!

Thumbnail of user alanb141
United Kingdom of Great Britain and Northern Ireland
1 review
6 helpful votes
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November 9th, 2017

Probably the worst game I've ever played in my life. When you start to think your advancing, You always get matched with idiot feeders and people who just troll genuinely. This stops you from advancing any further in the game ranking system. This also lowers your likelihood to proceed and play this game further. RIOT need to implement better matching sequences, to stop this happening. Possibly by going by people's previous kill rates and win rates... not by bloody levels

Thumbnail of user qiuyanl
Pennsylvania
1 review
2 helpful votes
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October 21st, 2023
Verified purchase

The company makes so much money and they provide no service at all. My son has a account that he spent so much money on and someone hack it, it's been 6 month I sent couple messages with no reply and the account was lock. Here's the latest one it say 24hour someone will get back still nothing So all the money we spent before wasted for nothing!

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Thumbnail of user venson1212
Texas
1 review
2 helpful votes
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April 1st, 2023

Riot never helps with any account issues, Riot never attempts to understand what frustrations lie within the player base. Do not play any Riot games, they just gouge you for your money and don't do anything to create a positive gaming experience.

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Thumbnail of user campbellf17
Finland
1 review
3 helpful votes
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September 6th, 2023

Full of false promises, lies and deception. Justifies their actions based on nonexistent statistics they aren't willing to show.

This company is just full of pure greed. Extremely lazy. Cuts corners whenever possible. Zero hope in these guys to deliver anything half-decent.

Customer service and their support team are just filled with bots. They can't even have real people solve their tickets.

All their divisions are completely delusional. Their only saving grace has been their art team (which imo has gone downhill a lot recently), and Riot is even showing signs that they're trying to replace their artists with AI because that's the greedy lazy option.

Will personally never buy any products or services from this company going forward. They're filthy rich but clearly the money is not going into improving their products, but rather in the pockets of the CEOs and team leads.

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Thumbnail of user ksiks
Australia
1 review
1 helpful vote
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June 30th, 2021

Honestly, called my friend a fat idiot and he responded to which i quote: Better than a skinny guy like you.
How does their AuToMaTiC ban system actually not see we are friends online? Absolutely rubish gaming company. Hope they go bankrupt and hundred thousands lose their jobs and end up homeless

Thumbnail of user rasheedd2
Washington
1 review
7 helpful votes
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October 5th, 2020

I have reason to believe they are not inherently evil, they released a card game. They didnt take sion out of league of legends yet though, or change his passive. Thats why im here $#*!ting up your rating guys. Stop letting kids play sion and justify killing themselves like morons in serious ladder games.

Thumbnail of user bobs1536
Canada
1 review
6 helpful votes
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June 29th, 2021

Thier customer support is the worst. Lost all my stuff for no reason. What a joke Riot is. Stay away they dont care about the end users. You can call your credit card company and get the purchases from the last 4 months back. Better then nothing. I would like to middle finger solute roit what a garbage company.

Thumbnail of user jjm84
California
1 review
4 helpful votes
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July 19th, 2022

Terrible company. They don't care at all about their playerbase. It's almost as if they are purposely trying to make their games horrible. I have a working theory that they only employ people with brain damage.

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Thumbnail of user jamiel394
Canada
1 review
7 helpful votes
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January 24th, 2021

Absolute garbage game designers who claim to have 200+ years of game design, but then make a broken game with a buggy client, buggy game, and $#*!ty experience overall. They can't balance their one primary game they've been working on for 15 years, the community is full of the most toxic, abhorrent kinds of people I've ever witnessed, and matchmaking is so garbage even dedicated pros are leaving the game. League of legends is the absolute opposite of a fun time; you waste several hours of your life everyday trying to climb only to have trolls and afk players ruin your entire experience. Every day I play league is a day I irreversibly ruin

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Thumbnail of user shanef16
Missouri
1 review
2 helpful votes
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April 15th, 2016

Continual updates keep the game fresh. Every Riot employee is required to play 2 games each day at work, so they stay current on things (they even have a room to do this in). The game is much less toxic than other mobas are now days (looking at you HoTS!). I suspect this game will be in esports for the next 6-8 years. I believe it's reached the peak, but will fall off very slowly.

Thumbnail of user danielp2209
Hungary
1 review
0 helpful votes
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January 5th, 2023

Thank you riot games, you made up for every toxic player, every bug, every painful moment in my 7 years of league "enjoyment". Just before the end of Season 12 your FLaWLeSs matckmaking, your beautiful company and game intruduced me to someone unbelievable. You deserve my 5 starts, keep it up.

Thumbnail of user jamess7566
West Virginia
1 review
1 helpful vote
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January 6th, 2023

People have been reporting me non-stop and I've been banned twice already for what. The game is a good game, but it should fixed. I only got 1 day back into the game but got banned and I did nothing.

Thumbnail of user antoniof65
Washington
2 reviews
7 helpful votes
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December 6th, 2019

Games with a ranked system trying to determine whose the best are fun in the competitive nature. However the toxic nature of the idols that represent league of legends as a whole, and the communities around streaming in general; Lead me to conclude this is an unhealthy time in human culture. I hope that you parents are not allowing your kids to fester some disgusting idea that pro gaming is cool in any way period. Congratulations youre a suboptimal targeting computer for a living.

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Riot Games 2006? ۪da oyuncu-odakl? Oyun geli? Tirmeye inanan giri? Imci-oyuncular taraf? Ndan kuruldu. 2009? ۪da ilk oyunu League of Legends? ۪? Ele? Tirmenler ve oyuncular? N be? Enisine sunuldu. Her ay 11 milyon?_zerinde oyuncu taraf? Ndan oynan? Yor. Oyuncular? M?...

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