• Riot Games

Riot Games

Is this your business?
Write a Review

Overview

Riot Games has a rating of 1.1 stars from 159 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Riot Games most frequently mention customer service, dont care, and toxic players problems. Riot Games ranks 684th among Video Games sites.

  • Service
    72
  • Value
    69
  • Shipping
    53
  • Returns
    56
  • Quality
    65
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
16
See all photos
How would you rate Riot Games?
Top Positive Review

“Customer support”

Mattias D.
6/21/21

I find it strange that people rate this company from personal match experience. I would like to give the support team some love, they respond fast and really helps you out. I had a package loss issue and they really went the extra mile to help me out. Analysed logs, gave me link, tips etc. So much love and thanks. Superb support!

Top Critical Review

“WORST COMPANY EVER - RIOT IS A SCAM!”

alex B.
9/6/24

I've never experienced worse customer service than I have with RIOT Company. Their support team takes forever to respond, and when they do, it feels like they just don't care. I've had multiple issues with their games, and each time, I was given vague, unhelpful responses or ignored entirely. It's clear that RIOT has no interest in addressing the concerns of its users, and they'd rather focus on making money than actually supporting the people who play their games. It's frustrating, and I'll be taking my time and money elsewhere.

Reviews (159)

Rating

Timeframe

Other

Reviews that mention popular keywords

riot games (30)
Thumbnail of user mastt1
Philippines
1 review
5 helpful votes
  • Send Message
January 10th, 2022

I can't fcking play the games, Riot Sucks. $#*!ing $#*!. League of Legends is trash. I sent a bug report, nothing happens, Lol. Fkk

Thumbnail of user jakubk29
Czechia
1 review
3 helpful votes
  • Send Message
July 26th, 2022

This company just wanna scam your kids! It is not healthy for their psyche to play this game. Remove this virus from their PC.

Thumbnail of user lukey16
GB
1 review
1 helpful vote
  • Send Message
February 11th, 2021

They ban your account and ask you to make a new one to try and scam more money avoid they should be shut down

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanh1455
GB
1 review
0 helpful votes
  • Send Message
July 20th, 2023

On Monday I got home from the gym and wanted a relaxing day so I thought I would hop on valorant and play some comp and chill. I'm gold 3 but peaked plat 3 last act. In my first game of comp I went like 17-14 and lost my second game I did terrible and bottom dragged then in my third game I was 3rd for kills but the top 2 people on my team were smurfing. In the 3rd round of the second half on lotus I got kicked from they game saying I've been permanently banned from the game for using 3rd party software and cheating. I've never cheated in a game in my life and I get HWID banned for apparently hacking. The only software I had open was raw accel which is a mouse acceleration software where if you play low sense and use this software you can flick behind you fast. Lots of pros use this and it's accepted by riot. The other software was vibrance gui which just brightens my game and makes it more colourful. I've submitted a ticket and emailed riot multiple times and all they said was we will conduct a review of your account over the next 3 days and this time on Monday is when I got banned so I should've got a email back but I haven't. They are completely ignoring me so I have just lost my account which I spent £400 on because I was apparently hacking and cheating when I wasn't. I don't know what to do I've tried taking it to Reddit and riot games took my post down within 5 minutes so I don't know what I can do. Has anyone got any ideas on how to help me?

Service
Value
Thumbnail of user sarhmagdy1980
Egypt
1 review
3 helpful votes
  • Send Message
September 5th, 2023

Very bad support and they never help I sent them 2 tickets and waited for days and they did not respond

Thumbnail of user zzz3
Philippines
1 review
1 helpful vote
  • Send Message
June 13th, 2021

This is the most trash company ever. Unbalance and trash client. So much bugs and weak IT on their company. Pathetic.

Thumbnail of user juand204
Mexico
1 review
1 helpful vote
  • Send Message
June 3rd, 2021

First of all, RIOT only cares about its business, they don't care about their players, Diamond and Above ranking is all fake, its a scam on which RIOT is colluded, through a matchmaking algorithm, on which they and their collaborators control the flow of ranked games in order to exploit the market of Win Trading, Account Boosting and eSports competitive gaming, they sell the idea of players being able to climb any further than Gold - They release a Victorious Skin each year for players who manage to reach this rank as its the actual Max level you can achieve in-game - This whole process is hidden as nobody ever tries to investigate it as the community is also colluded, account boosting is generally accepted and tolerated, RIOT games cannot be held accountable for this as them serving as a Tencent affiliated somewhat allows them of doing anything about the current state of queus, Don't play this game if you can, it is a scam and they will eventually approach you with the sole intent of selling you their scam.

Tip for consumers:
Don't play this game if you can.

Products used:
Skins

Thumbnail of user nitusar
Canada
1 review
1 helpful vote
  • Send Message
January 7th, 2021

I played competitive and one of my team went afk during the game and i still ranked down. This happens everyday.

Thumbnail of user nolifep
New Jersey
1 review
2 helpful votes
  • Send Message
July 7th, 2020

I honestly would rate Riot lower, but I can't. The biggest problem with league is its player base, and Riot doesn't do anything to solve the biggest problem in their game. Common sense right? Well Riot doesn't care. I had a player go 2/19 in a game, not because they were having a bad game, but because they were purposely inting. Now in league, inters are very, very common, because Riot does little to nothing to ban them. I've gotten used to it honestly, but this player in particular, "da crawlr," even taunted us, and that's when I had enough. I reported him in game and a second time on Riot's website. I told them exactly what happened, but guess what? They did absolutely nothing. I checked his op.gg and he was still playing, and still inting many, many games. The fact that Riot condones this type of behavior probably means that they encourage it. Why else would they do nothing about it. I didn't get any responses to my report tickets, but that's pretty typical of Riot. The game is full of toxic players, but Riot doesn't ban them probably because they would lose revenue. Why else? PLEASE FIX YOUR PLAYER BASE RIOT! IF YOU ENCOURAGE TOXICITY THEN ADD VOICE CHAT SO WE DON'T HAVE TO WASTE TIME TYPING.

Thumbnail of user jolandere
Florida
1 review
1 helpful vote
  • Send Message
November 29th, 2021

They rip valve games and take your data from secret files and permissions their games access. Anticheat ruins your PC. Never trust riot games

Tip for consumers:
Don't

Products used:
Games

Value
Returns
Quality
Thumbnail of user bobl62
Netherlands
5 reviews
40 helpful votes
  • Send Message
December 2nd, 2015

Riotgames crawled out from the depths of hell years ago and has been feeding on the souls of the young since then.

They have the single. Worst. ""customer service"". In. The. World.

League has the reputation of having the most toxic community out of all games. What does Riot do about that?

Make it worse.

They will ban you for saying anything when you're getting harassed by toxic players. Will they ban the toxic players? No. Why? Because they constitute about 80% (being generous here) of the player base, so Riot would go bankrupt. When you contact them about it, they will send you ALL the copy-pasted answers they have in stock, even when they have nothing to do with your situation. When they finally run out and start half-reading what you send them and replying like humans, they will take the side of the bullies and deny that they are the toxic ones, saying that you're toxic instead (for being the victim of other people's intentional griefing). I'm no SJW, but this is some victim-blaming, backwards "thinking".

So you don't talk then. You mute them. They can still grief with their actions in-game. You report them. And then...

You get banned for reporting them.

What? Yes. It's happened. Hundreds of people were banned for "reporting too many players". They were also given the title of "top 0.1% toxic players". For reporting actual toxic behaviour. Which should be Riot's job to deal with, not the players'.

So to this company, wishing someone cancer and insulting them in every way imaginable is worth a 1 hour long ban or a temporary chat restriction (not even mute).

And being the receiver of that flame, then reporting it so that the game can be rid of toxic players, gets you a 7 day ban if not more.

Just save yourself the trouble. It's not that good of a game anyway. It's addictive because the anger makes you want to prove to yourself that you're better. But you're not. You are the game. Riot is the player.

Tip for consumers:
Don't.

Service
Thumbnail of user yahiam1
Egypt
1 review
0 helpful votes
  • Send Message
August 24th, 2021

THIS COMPANY BAND ME FOR NOTHING AND STOLE MY MONEY IF I COULD GIVE THEM A ZERO OUT OF 5 I WOULD"VE DONE THAT NEVER PLAY THIER GAMES THEY STEAL YOUR MONEY AND BAND U NEVER EVER PLAY ROIT"S GAMES AND TRUST ME IF U DID U WILL REGRET IT THEY STEAL YOUR MONEY AND WHEN I ASKED THEM WHY I GOT BAND IN SUPPORT THEY TOLD ME CAUSE I USED VOICE CHAT AND INSLUTED SOME BODY AND I DON"T EVEN HAVE A MIC WTF WTF WTF WTF FCK THIS COMPANY GUYS NEVER PLAY ROIT GANES WOREST COMPANY IN THE WORLD I REGRET EVERY MINUTE I SPEND PLAYING THEIR GAMES I REGRIET EVERY DOLLAR I SPEND ON THIS GAME FCK THIS COMPANY AND THEIR GAMES UNSTALL ALL OF THEIR GAMES THNX

Tip for consumers:
DON"T USE ROIT GAMES EVER

Products used:
VALORANT

Service
Value
Returns
Quality
Thumbnail of user robbind19
Malaysia
1 review
0 helpful votes
  • Send Message
April 4th, 2023

Pleasee i hope u did not shut down the hyper frontt please im begging u pleasee i love hyper front and it was free to play

Thumbnail of user niggan
Germany
1 review
4 helpful votes
  • Send Message
April 16th, 2022

Hope all of those $#*!s die of cancer
Hope they never get a life again
Please got let those mother$#*!ers die

Service
Value
Shipping
Returns
Quality
Thumbnail of user finnb24
New Zealand
1 review
6 helpful votes
  • Send Message
December 21st, 2020

This Game Made Me Regret My Entire Life So Please Give It A Single Star And Make Me Feel Wanted Or I Will Be Very Sad

Thumbnail of user aladina1
Germany
1 review
0 helpful votes
  • Send Message
March 24th, 2023

Besides being absolutly incompetent in creating a client that actually works like its supposed to, Riot Games released new Skins for the game Leauge of Legends today. And again I was hoping for a Skin for a champion i Play like Kled, Phant or Tham. But again they released the 100th Skin for Karma, Ezreal Fiora and fking Katarina. As if they dont have ENOUGH FKIN SKINS! EZREALS HAS 2 LEGENDARIES. Enough is enough! WTF are they trying to do here. I know its sounds stupid to be angry about something like this but if you like playing a certain champ like Kled you wait for Years after Years and nothing happens. Im bored of this game for a long time now the only thing that would ignite the flame is maybe a new skin. But all in all I hope this game dies soon, so we can all move on.

Service
Value
Returns
Quality
Thumbnail of user deen74
Arizona
1 review
0 helpful votes
  • Send Message
March 30th, 2021

Yo thank you riot for making this for the iOS and Android bruh I been dying to play league thank you

Thumbnail of user billyt106
California
1 review
0 helpful votes
  • Send Message
August 11th, 2021

What the $#*! is the point of telling us that there is a patch AFTER we had already been kicked out of game you $#*!s.

Service
Value
Shipping
Returns
Quality
Thumbnail of user abeliov
Lithuania
1 review
0 helpful votes
  • Send Message
September 9th, 2022

This company is a piece of dog $#*!, I beg you, please, do not start playing any of games, that are hosted by Ma Huateng and bros. You will face a very $#*!ty balance, bad community, stupid teammates, absolutely useless premades, you will start spending money on skins, that cannot be sold separately, you can sell them only by selling your account. The best part of games like Valorant and League Of Lox is their balance section. Riot games really wants you to kys, so, won't even try to add any logical sense to their updates. They do not give any $#*! about really important things, all they can do - is fixing self-report bug. Of course, i'm very thankful for that, but, you know, I do not thing this was the main problem of those games. I do not want to talk about this absolutely cringe community, but, I must admit, I'am a part of it, because, you cannot just quit those games, yeah... But yeah, about the community - this community is not the worst, no no, the worst are the dota 2 players, but, sometimes, LOL community can be even more annoying, stupid, and cringe. Valorant community is compiled of stupid fabric workers, even more stupid and annoying kids, and, of course, the last but VERY not least, sweaty $#*! jobless clowns, who can spend all their day playing this bull$#*!.
Of course, you are not getting at least decent teammates. Thanks to the dog$#*! balance, at least one guy in your team will throw, because he's lower rank or hands from $#*!. So, yeah, and, do not forget about one exact player - TavoMamaStora. If you will see him in your lobby, you must know, that he is very good player, top 8% in this game, has very good aim, unbelievable strats, very fluent mindset, and, of course, he's very friendly.
So, if you are not playing with him in party - don't play it at all. Merci, Adios.

Tip for consumers:
Please, let's kill the riot games score.

Products used:
Skins.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamalp13
Indonesia
1 review
0 helpful votes
  • Send Message
November 17th, 2021

Match making is so suck
Im win Match MVP only plus 15 RR
When i lose and have a good KDA its minus 25 RR
WTF IS THIS $#*! DUDE

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnc2831
Massachusetts
1 review
8 helpful votes
  • Send Message
September 24th, 2019

I am writing this after observing what has to be the twentieth game wherein a player completely dominates not due to skill, teamwork, cleverness, or otherwise qualities deserving of merit, but due to playing a champion that is ridiculously easy to learn and carries them to victory. I find this to be a systemic issue where champions who have relatively little depth to their design and low skill curves are among the strongest in the game. Of course the meta revolves, and things change constantly. But champions that are complex with very high skill curves and ceilings HAVE TO BE WORTH THE TIME YOU PUT INTO THEM. And as of right now, the balance is disproportionately in the favor of easy-to-learn champions which not only makes it frustrating for players who have to work significantly harder to make their champion perform and still not receive desired results, but simply does not make it worth the time to learn a new champion with a relatively high skill curve. For example, a 0 and 4 Nasus should not be able to stand alone against a 5 and 0 Fiora simply because he has stacks. Fiora is a potent snowballing champion who is perceived as overpowered with a high skill ceiling whose purpose is to bust tanks. There should be no reason why that Nasus should be able to win those fights. I am using Nasus in particular to illustrate the fact that he is a relatively easy champion who only needs stacks to win. You do not need to win lane, get kills, be involved in team fights, go for objectives, you just need to farm. And the fact that this shallow level of play is rewarded with an unstoppable champion that can carry the team is ridiculous. And for those who are wondering, I played the Nasus that game, and usually play champs like zed, azir, irelia, zoe, fiora, etc. And it was scary how easy it was. You NEED a proper balance of risk vs reward. And Nasus is a stark example of little to no risk, with high reward. So high, in fact, that it barely makes it worth playing a champion that requires significantly more thought and effort to play successfully. Riot, if you want people to play in-depth champions, MAKE IT WORTH THE EFFORT.

Thumbnail of user grantiks
Nevada
1 review
0 helpful votes
  • Send Message
March 6th, 2022

Klirs brneq es xax@ sarqelu hamar ay chatlaxner vortev boz xaxa u chatlaxi pci meji spitakuicna naxuy

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Riot Games 2006? ۪da oyuncu-odakl? Oyun geli? Tirmeye inanan giri? Imci-oyuncular taraf? Ndan kuruldu. 2009? ۪da ilk oyunu League of Legends? ۪? Ele? Tirmenler ve oyuncular? N be? Enisine sunuldu. Her ay 11 milyon?_zerinde oyuncu taraf? Ndan oynan? Yor. Oyuncular? M?...

How do I know I can trust these reviews about Riot Games?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Riot Games?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business