• Riot Games

Riot Games

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Overview

Riot Games has a rating of 1.1 stars from 159 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Riot Games most frequently mention customer service, dont care, and toxic players problems. Riot Games ranks 684th among Video Games sites.

  • Service
    72
  • Value
    69
  • Shipping
    53
  • Returns
    56
  • Quality
    65
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
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How would you rate Riot Games?
Top Positive Review

“Customer support”

Mattias D.
6/21/21

I find it strange that people rate this company from personal match experience. I would like to give the support team some love, they respond fast and really helps you out. I had a package loss issue and they really went the extra mile to help me out. Analysed logs, gave me link, tips etc. So much love and thanks. Superb support!

Top Critical Review

“WORST COMPANY EVER - RIOT IS A SCAM!”

alex B.
9/6/24

I've never experienced worse customer service than I have with RIOT Company. Their support team takes forever to respond, and when they do, it feels like they just don't care. I've had multiple issues with their games, and each time, I was given vague, unhelpful responses or ignored entirely. It's clear that RIOT has no interest in addressing the concerns of its users, and they'd rather focus on making money than actually supporting the people who play their games. It's frustrating, and I'll be taking my time and money elsewhere.

Reviews (159)

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riot games (30)
Thumbnail of user michald11
Poland
1 review
1 helpful vote
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February 18th, 2021

They have been making everything to make their game toxic and 7 years old kids friendly at the same time which is totally stupid dumb $#*! off you $#*!s phreak i hope you go bankrupt and have to beg for food on the street

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Thumbnail of user markr2749
GB
1 review
5 helpful votes
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July 9th, 2022

Only a company so in love with themselves would be so utterly incompetent at developing a game whilst simultaneously developing a culture of degrading women and even molesting them! They are completely self obsessed and believe because they make loads of money, they must be doing something right! I truly hope every high ranking member of this company rots in prison for the rest of their lives whilst they perform felacio on the nation of china. They refuse criticism, they ban contractors from their events simply for speaking their minds. They are truly and honestly the absolute worst kind of people that could ever run a company.

Tip for consumers:
Avoid this company at any and all costs.

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Thumbnail of user shamna
GB
1 review
3 helpful votes
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August 2nd, 2023

I have been playing their games for 7 years now and all I have gotten from them is frustration and unfun experiences. The company does not care about their customers and employees and their only goal is to make cash in whatever way they can. Even at the expense of the players frustrations and mental health. They were also exposed that they abused their female employees by farting on their faces and touching them inappropriately. Choose another game to play or company to work for as Riot is one of the worst choices out there.

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Thumbnail of user kitog
Serbia
1 review
5 helpful votes
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November 15th, 2020

Riot Games is a garbage company overall, supports trolling and feeding in league of legends games with their report system, banning wrong players and perma banning players over say a couple of rough words back to a flaming enemy or a teammate, which is awful so many wrongful bans.

Thumbnail of user abdelrahmane15
Ukraine
1 review
10 helpful votes
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January 19th, 2022

I am telling you they just ban some people for actually no reason even though some group of friends decide to report you unfairly you still get banned, I have had the worst experience with Riot games especially League Of Legends and I dont recommend anyone signing up for this game because they will just take your money for nothing, I recently got perma ban unfairly and I sent a ticket explaining everything yet they dont do anything. League of legends? More like give us your wallet and have an unpleasant experience.

Thumbnail of user fuckr4
Japan
1 review
1 helpful vote
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October 9th, 2021

Even they have a lots of money come from sell the skin of guns, champions, vv they cant just make the game run correctly. The games is full of unreasonable thing and they are not admit that, they try to tell everyone that its usual, even the errors appear regularly on youtube. F u c k you riotgames.

Products used:
games

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Thumbnail of user sfgamercz
Czechia
1 review
0 helpful votes
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March 6th, 2024

The state of League of Legends in the year 2024 is just absolutely pathetic. The new elo/matchmaking changes make the game LITERALLY unplayable. Let me explain. Im a new player, made myself a new account as you should. After a few wins and losses (like 10 wins, 8loses) the que times became UNGODLY. Remember these are normal games, which you have to grind in order to level up your accout. Even after i selected both of the PRIORITY ROLES and the estimated time to wait was 1:28. I have been waiting for a game more than 13 $#*!ING MINUTES, and no game was ever found. So i was like ok probably just a bad day to play the game. But no i have been trying to level up my account this whole week and the situation didnt change at all. 10 minutes+ of waiting, just to rage quit and uninstall this $#*! load of $#*!. I am never coming back to this piece of dog$#*!. This game is a huge waste of time, just by playing it. Imagine how much of a $#*!ing waste of time it is while you are waiting in an infinite que not being able to play at all. And no i dont have any screenshots or videos, because i got so $#*!ing angry, i just deleted everything riot related from my computer. So yeah, to sum it all up, riot is a piece of $#*! company that doesnt value the people that play their terrible, $#*!ty games. Dont waste your time with League or Valorant. Both of those game suck big fat $#*!. And dont you ever send your money to them. These riot losers have to go bankrupt and homeless. $#*! them to hell and $#*! them to oblivion, every single one of those whores. Peace!

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Thumbnail of user fu32
Wisconsin
1 review
6 helpful votes
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July 14th, 2021

I asked them to delete my account and they have all the information provided yet they want me to formally right it out. There automatic deletion doesn't work and the employees do not even want to help by looking it up in addition to the already information provided I'm not writing a formal report for YOUR company I just want my account gone. Would give no stars if I could.

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Thumbnail of user johns14054
Philippines
1 review
4 helpful votes
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August 22nd, 2023

This Riot doesn't care about players concerns. I'm a fan and have been playing their games for 10 years now and all I have gotten from them is frustration now. No wonder a lot of players play no more because of their sh$#$ty ideas and updates without getting a survey from players. Go to hell Riot.

Value
Thumbnail of user dans2252
Wisconsin
1 review
0 helpful votes
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December 6th, 2022

Recently had an experience with customer service regarding league of legends that was not resolved. My account was unable to be restored after getting transferred to a different backup email (not one of my emails but someone who had my information).

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Thumbnail of user deltastorm26
Colorado
1 review
4 helpful votes
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October 8th, 2023

I have never been so disrespected by a game customer service in my life. Their games, including League of Legends, literally ban you from playing the game if you're not good enough at the game. They allow any player to report and subsequently ban any other player for any reason. 1st report = 2 week suspension, 2nd report = lifetime ban! DO NOT spend ANY actual money on anything from their shop, you will have wasted it all when your account eventually gets banned.

Tip for consumers:
Never play this game..

Products used:
League of Legends

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Thumbnail of user daniels3452
Wisconsin
1 review
2 helpful votes
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September 5th, 2022

My daughter began playing this game a few months ago. She plays probably a few times on the weekend, anyways today on labor day she was flooded by 3 different players wishing rape on her. She got suspended for reporting the players while the other 3 players wishing rape on her didn't receive a single penalty. As a father i don't feel comfortable with rape comments towards my underage daughter and i don't think any person with a brain would think that's acceptable. Anyways we uninstalled league of legends since it seems to be run by riot games a pro rape company to minors.

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Thumbnail of user samuele211
Romania
1 review
5 helpful votes
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June 3rd, 2022

It's sad how i was able to see this game going from worse to worse. Once best game, now dead forever. I can't see myself getting addicted again. I really want to not lose hope, but there is none other.

Thumbnail of user angelp205
GB
1 review
9 helpful votes
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May 5th, 2021

Matchmaking is awful in this game. The reason being is because they have winners que and losers que. Matchmaking tries to keep you at a 50% winrate. Instead of upping your elo to do this, they decide to throw you into games where you are 90% predicted to lose or win the game. Ever won multiple games in a row to then go on a massive lose streak? That's why. They don't care about your experience or if you have fun.

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Thumbnail of user richarda2609
Slovakia
1 review
4 helpful votes
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August 29th, 2023

They do everything possible for you to commit in something really interesting game modes (urf, arena) and then they switch it off for you to wait again 3,6 or 12 months. I played this game since session 2. Toxic people all around, players, developers, support. When you see what they do with game its insane there are still tournaments around this game. Sponsors of profi e-sports leagues should leave this game, because this game developer it the worst world and players have ever experienced. Hope something bad happen to people doing these strategic decisions in this company. Spreading love to all except riot developer decision makers.

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Thumbnail of user nikolais15
Bulgaria
1 review
3 helpful votes
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January 21st, 2022

Im playing this game since 2011 and i can say that for 10+ years they didnt touch the matchmaking system, its so terrible, most of the time enemies are boosted, or just smurfing. Terrible, please sell the game to another company

Thumbnail of user isaacd131
New York
1 review
5 helpful votes
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July 21st, 2022

People are constantly banned for small banter. In what competitive environment where you're allowed to communicate with the opposition can you justify banning players for arguing. That doubles when considering how it's a team game. It's ridiculous considering how big this company is. The support system is just the tip of the iceberg of the problems with this game developer.

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Thumbnail of user johnt2856
New York
1 review
4 helpful votes
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November 17th, 2021
Verified purchase

Eventually I did receive my item, however it was over TWO months, after my initial order and over ONE month after they said that it had been shipped. When I contacted their customer service, multiple times, the person never bothered to read my issue and lied outright, as to the status of my order.
I wouldn't recommend this company to anyone.

Tip for consumers:
Don’t

Products used:
Figures

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Thumbnail of user pijib
Greece
1 review
3 helpful votes
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January 19th, 2023

Riot is good for sucking my $#*!, play with it all day long and after banning my account they can also kiss my $#*!. Oh and also if you are interested on improving LoL, REMEMBER! Heres a pic of it Right now so you know where to work on.

Thumbnail of user oguildg
Canada
1 review
6 helpful votes
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August 31st, 2021

Fix league of legends. This company can't even balance league champions correctly. I was playing Asol, after he was nerfed and got destroyed by the opposing team, why? Because for one thing, I can't fight in melee range, my auto doesn't do that much damage and my only hope is to use my q but I need to do that from a distance. On top of that, you nerfed him and made melee characters more vulnerable to killing him without any problems. Fix the $#*!ing game.

Thumbnail of user deanf244
Australia
1 review
1 helpful vote
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November 29th, 2023

I mean as you can see, they have so many 1 star reviews already.
Their games are extremely toxic and nothing is done about it.
Their ranked systems are always way off, so whats the point of playing their games competitivley? (their is no point).
They reward toxic players by allowing them to continue to report others that they flame all game for talking back to them.
Their servers are really really low end and bad.

This is suppost to be a gaming company. And they are bad at everything a company should try to be great at, they love to shove skins and new heroes down your neck at every chance they get though LOL

Products used:
games, cosmetics

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Thumbnail of user bl1764
Canada
1 review
7 helpful votes
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July 26th, 2017

This game is trash. Do not waste money on any of their content. They are terrible supporters and do not understand how to make a balanced game. Buggy and terrible to play. Do not install, you will be stressed because the whole community is garbage. Do not buy, repeat, terrible game and trash community. Get good Riot.

Thumbnail of user yianas
Nevada
1 review
0 helpful votes
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December 12th, 2021

Overall this game overall is bad; although it may deceiving in the content it is horrible. This game has taken and stolen my time because you need some serious time dedication in this game. Along side time, the bans are inhumane. For getting banned at someone else's fault when you wish to defend yourself. However, there are zero chat bans, zero warnings. So if you want to play this game DO NOT waste your money on this game. They don't refund your money and they don't refund anything. I would recommend some off-brand game of this over than this because this game steals your money and time. Then they take it away! Pls take this into consideration and think again before installing this game

Thumbnail of user agonian
Poland
1 review
4 helpful votes
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August 25th, 2023

Biggest $#*!t in the history of gaming... Dont care about the game... give ban for nothing even if players are brainless... Got ban for a game where i was 6/4/x and my team mates 1/7 was the best score... Gj riot...u lost another old player

Products used:
Game wild rift

Thumbnail of user andreac750
Italy
1 review
6 helpful votes
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May 2nd, 2021

At Riot Games, we value the quality of life of our players. We want them to all feel part of the family, and that's why we designed a toxic-free envinronment for all of them. A family if you want. A family where you can swear at anyone, wish them death and God knows what else, and a client and a site that look like they were designed from a 4 people 2 months old indie company. This Rito Gems everyone. Welcome and bye.

Tip for consumers:
Don't.

Products used:
League unfortunately.

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Riot Games 2006? ۪da oyuncu-odakl? Oyun geli? Tirmeye inanan giri? Imci-oyuncular taraf? Ndan kuruldu. 2009? ۪da ilk oyunu League of Legends? ۪? Ele? Tirmenler ve oyuncular? N be? Enisine sunuldu. Her ay 11 milyon?_zerinde oyuncu taraf? Ndan oynan? Yor. Oyuncular? M?...

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