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Road Runner Auto Transport Reviews Summary
Road Runner Auto Transport has a rating of 3.8 stars from 1,852 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Road Runner Auto Transport most frequently mention and timely manner. Road Runner Auto Transport ranks 3rd among Shipping sites.
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Very simple and straight forward
Easy effective booking process.
Online quick to reserve.
It was quick. I got my vehicle on the estimated date. I would use this company again in the future.
Super happy with the service! Will definitely use again in the future
Very Helpful. Was scheduled to have auto p/u on a Wednesday. Operator called and said driver/truck needed new brakes and would need to p/u our vehicle on Thursday. Only problem was we were taking our flight our on Thursday. No problem. Driver met us on Wed night to p/u our vehicle. The delivery was seemless. He had it in our driveway w/o us knowing he was outside unloading. Only question I had was our payment. I paid a few bucks more to have our vehicle on the top to avoid other vehicles in transport above leaking fluids on our car. When it was delivered there was vehicle oil on the car, meaning it wasn't on the top. Not a big deal. Took it to get detailed and all is fine. No permanent damage. Very satisfied with the service.
Went just like is was supposed to!
Easy to book, good service.
Very good. Arrived on time
This was a very professional company got me my car in the specified amount of time and there weren't any scratches or other issues.
It was great and ahead of schedule
Good
Smooth easy process
The reservation process is easy to follow.
I was happy to receive my vehicle promptly and without scratches.
Problem free transport from pickup to delivery.
Car delivered one day late and badly stained with soot
No one from customer service was available for 2 full days. Should not be run this way, customer service should be available every day
Excellent communication. Some issues with pick up and drop off times despite me providing explicit instructions. Otherwise, a good experience.
Went well, first time user and had no issues.
Worst experience! Booked a pickup for a move from PA to GA over a month in advance. Was quoted $800 and as the day of requested pick up approached, we were concerned that we had not been contacted to confirm time of pick up or any other details. We called Road Runner, and they ASSURED us that this was not unusual the carrier would be assigned a day or two before the pickup. We were contacted the day before the scheduled pick up date by Road Runner that a carrier was assigned... autoDrive Inc. that was the only info. No contact number, no address, nothing else. They informed us that it was now $913 and asked if we wanted to proceed. We asked what options we had, confused as to how he now has a different fee than the quote. We were told we had to confirm we still wanted the pick up, and we said yes, given we had no time to find an alternative. They ASSURED us the carrier would contact us 2 to 3 hours before pick up. At 1 pm on the day of pickup, we STILL had not heard ANYTHING from the carrier. We called Road Runner to see if they could provide ANY estimate of pick up time, or any contact info for the carrier. They ASSURED us that the carrier would contact us 2 to 3 hours before pick up, and pick up could be as late as 9 pm. No carrier contacted us, it is 9 pm on the day of scheduled pick up, and we leave at 5 am tomorrow morning on the relocation, with no option but to now drive the vehicle and a moving truck. Oh... Road Runner charged us the full $913 and closed at 5 pm and us not responding.
It is without a doubt, the biggest scam or most incompetent organization ever.
DO NOT USE THEM!
Ordering transportation of my car was very easy and I look forward to recommending your company to friends. Your drivers were very courteous and helpful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members