Road Runner Auto Transport

I submitted a bid to transport a Ferrari. I was interacting with one of the employees Shawn from road runner. I had several prices I never go with the cheapest Price.

Shawn had called me 2 or 3 to see how we were doing with the car. As soon as I said that his price was higher he plainly hangs up on me which I find that to be very rude and very unprofessional. I was just about to to ask what are the insurance coverages and they must be higher for a reason I'm OK with paying more with good service. I wouldn't recommend Road Runner Transport they are rude and hang up when they don't get your business.
Badd business

Called them three weeks before pick up. They called me two days could not have anyone do a pickup on the day request3d. So I cancelled they charged me $140 for doing nothing. I found another carrier I less then one hour who picked up my car. A fraud DO NOT USE THEM.

Don't even think of using Road Runner Car Transport. They are a car transport broker. You list with them and they try to match you up with someone to transport your car. They have tno trucks or trailers. They farm the work out. I wound up using Nexus Car Transport. They were very good. They got me picked up in 3 days moved the car to Florida and charged $85. The shipper Julio couldn't be nicer and very diligent. No problems at all.

The sales people were very friendly, helpful and accommodating promising no deposits and everything within a certain time. But after waiting days for an update I got a call saying they needed to up the bid by hundreds of dollars or they would miss the window for my shipment. Having had to wait, I ponied up the extra money but was promised the vehicle would arrive on a specific day though the time of day was not certain. Nine days later my car hadn't shown up and I was told it would the next day, between 9am and 9pm. I had to book a hotel and change my flight. I was promised a phone call with more details and closer timing the next day. It didn't come. Instead, after waiting until 9pm and no car, I found an email that was sent after the promise of a call simply stating my car would be another day late. Now I have to book yet another hotel and I still don't know when my car will arrive though its been 10 days since it was picked up. SO FRUSTRATING!

I used this company to ship my motorcycle. They say on their website that they ship bikes. They are nothing more then a brokerage company for bike shipment. When I got my booking documents it was actually with another company Premier Motorcycle Transport. Premier is also nothing more then a brokerage company. My bike was delivered by yet a 3rd carrier. Their communication is non existent once they have your money. My bike was delivered majorly damaged. Now I need to get this resolved, not to mention now I have a bike with a diminished value as well. My bike was delivered in a furniture style straight truck. It had ratchet straps right over the paint and tied down right to the floor. No soft straps, not blankets or any type of covering, no motorcycle fixture or skid to put the bike in so it wasn't damaged. There was a pallet jack in the truck not secured most likely banging into my bike then entire trip. Stay away, stay far away from this company.

This company is the worst company I have ever dealt with. Customer service was terrible. Scheduled a transport of my vehicle 2 weeks in advance and on day of arrival, driver never showed, said it was rescheduled to the next day, driver never showed up. Then after all that, they cancel the carrier. When I tried to reach out to customer service it was 30-45 minutes on hold waiting and then no help once they answered. Went with a different company and they got it booked and picked up within 2 hours. DO NOT WASTE YOUR TIME WITH ROADRUNNER, YOU WILL BE DISAPPOINTED!

I booked a car transport with RR... a day or so later a date for pickup was set but and additional $300.00 was needed to ship on the day that worked for me, ugh, I paid it as I wanted the car to arrive in NM that week. The expected arrival date is just that---don't expect it to get there on the date quoted as may car did not arrive on quote date. The 48 hour window that they say exists is just to cover there inability to schedule shipping times correctly. I did not hear from driver until a day after expected delivery, and then driver told me "someone" else would be bringing it the last 2 hours of its trip to me. The whole drop off was a fiasco and I had to make alternate plans to pick up and store vehicle as I was 45 mins from drop off location.

After expressing my concerns to Sean Brady, he unjustly sent a slew of emails telling me how good the company is and what their policies are, I told him I unsatisfied with the shipping service and his "canned corporate" responses were of little comfort to me. I further asked him to stop emailing me, and of course... he did not, it seems Sean had to have the last word regarding my shipment.

Overall--poor service, poor customer service relations, poor driver communication, and overpriced for what service was received... lesson learned, use a single source private carrier instead of a dollar hungry middleman broker who only sees $$$$$

RUN AS FAST AS YOU CAN! Do not waste your money or time on this company. My parents booked Road Runner Auto Transport to pick their cars up in FL today. They reached out to Road Runner via chat (they don't answer their phones) - they had been chatting w/ Brittni since 11am and were told the drivers pick up window is between 9am - 9pm which was not mentioned in the sales process. They were promised a return follow up phone call but that never happened - all communication was initiated on our end. FINALLY at 5:30 pm we were told the driver was 2 hours out. It's now 11:39 pm and no driver and no phone call. This is absolutely unacceptable - this company should be ashamed. They take your money and lie to you all day on day of the scheduled pick up and they do not even give you the courtesy of a single follow up call from anyone. Read their reviews this seems to be their MO... the reviews don't lie and are accurate. Find alternate auto transport needs or you'll be sorry.

Don't believe the reviews on their website. They're all fake. This is the worst company to deal with. Lies, lies, lies. They'll call you right away to book. Then won't answer their phone afterwards.

Booked a vehicle transport one month in advance. I called seven days before to confirm - they said they would be there. Double checked three days out - said they would be there. Called the day before the requested pickup date - "we'll be there tomorrow". Each time I called I was on hold for at least 30 minutes.

Day of the pickup - NO SHOW. Tried calling. Nobody would answer. If you press 2 for sales, someone will answer. Sales guy says, I don't think we'll be able to do the job.

Delaware to Denver was the route. My son is in the military being transferred to Japan. I was trying to have his vehicle shipped to me to store while he's gone.

Now the vehicle is parked at the Philadelphia airport. I'm going to have to fly to Philadelphia and transport/drive it to Denver myself.

A week later, Road Runner is sending me emails saying we have your car scheduled to pick up. There's a link to click to "cancel" the reservation. So they can charge you a cancellation fee.

Avoid this company! Believe the 1-star reviews. The 5-star reviews are fake. Don't get taken like me. Keep looking for someone else.

Like the title says once they get your cc info adios The whole industry is this way writing my congress man to see what he can do to regulate this scam

My car is 2 days late so far still no show No answer to email, phone call or on line The ony reason i went with them was the delivery date they promisedI could have had it delivered by yesterday for less money poor customer service Not even a phone call I called the main office and the hung up i want a
Partial refund

Unprofessional and extremely sketchy business. I did not trust this company one bit after booking. Impossible to contact after booking and rude staff. Sysy says from them. They are crooks

I needed to move my car from Florida to Virginia and contacted several vehicle transport companies, Road Runner being among them. For background, what I've learned of this industry is that most of these companies are brokers, meaning that they facilitate the transportation by another company. The driver gets paid a fairly standard rate and the middle man takes the rest off the top. Road Runner was by far the most expensive option I found. Bruce called a couple of times and I told him I was still getting estimates. The last time he called I had finished getting estimates and told him that he was the high bidder. He told me that other companies would bait and switch me, that their prices were not total. He asked how much over Road Runner was, I told him. He said "that car won't get picked up" and hung up. I emailed him, told him that his abrupt termination of our conversation was rude, the least he owed me was a cordial termination to our conversation.

For the record, I contracted with a competitor for less than half the cost of Road Runner. My vehicle was picked up the very next day and delivered the day after that, no fuss, no muss. So much for "that vehicle won't get picked up." Do yourself a favor, save some money, go with a lower bidder. There is no reason to overpay for the same service.

Absolutely terrible customer service. Been working with Anthony Alvarado in SD about shipping my classic truck from Base to Base for my PCS. After working for a while with this man (been doing training for a new AFSC) his prices were getting beat by more reputable and respectful agency. Well tonight (27 August 2020) Anthony called again but at 8:30pm (seems late right?). Anyways, he asked me about shipping my vehicle. I told him very professionally that we have decided to use someone else. From here he started prying asking questions. When I told him i was not comfortable releasing certain information he went off on a tangent. I told him to have a goodnight and hung up. Within 20 seconds of ending the call, He had another colleague call. As soon as I answered this man starting prying as well (fairly certain you could hear Anthony in the background). Kindly explained I found someone else to use and once again the man went off on a tangent. I told him as well to have a goodnight and as I was hanging up he replied "alright loser". For a "veteran owned" company acting this way to someone who is currently serving and trying to not go belly up to send his vehicle to a new PCS location, this sort of customer service should NOT be tolerated. I would gladly rate this company negative if I were able to. For anyone looking to ship a vehicle from this company BEWARE!

ROADRUNNER STATES THAT THEY HAVE IMPROVED TRANSIT TIMES IN VARIOUS POPULAR LANES AND THAT THEY HAVE ON TIME, RELIABLE SERVICE. I DON'T AGREE AS I RECENTLY HAD A SHIPMENT FROM FLORIDA TO CALIFORNIA THAT SHIPPED 6/29/20 BUT DIDN'T ARRIVE TO THE DESTINATION UNTIL 7/21/20. THE SHIPMENT SAT IN MIRA LOMA CALIFORNIA FOR OVER A WEEK WITHOUT BEING UNLOADED AND ALL I WAS TOLD WAS THAT THEY WERE BACKED UP WHEN I CALLED EACH DAY TO CHECK ON THE SHIPMENT. ROADRUNNER CUSTOMER SERVICE DID NOT SEEM VERY SYMPATHETIC TO MY ISSUE WITH THIS AS OUR CUSTOMER WAS CALLING DAILY FOR ANSWERS ON WHY THEY HADN'T RECEIVED THEIR PRODUCT.

This company is extremely shady and unprofessional. They quoted me a price on two cars with the deposit amounts. When the final bill came the deposit was different than what was discussed. I had no problem paying the higher deposit but when I called to discuss it with the manager Jenna she answered the phone with an attitude, said there was nothing she could do, and then hung up on me. When I called back in to speak to my original representative Nick Raymundo, I let him know I would not be going with the quote because of how Jenna treated me. I reassured him that his service was great and it had nothing to do with him. He then immediately got rude and began questioning me about the other company I decided to go with. I told him I didn't want to share that information and just wanted to be connected to someone who I could tell about Jenna's behavior and then NICK ALSO HUNG UP ON ME. I have never experienced such terrible service when I was polite and professional. Do not work with this company! They are shady, rude, and extremely unprofessional.

If negative ratings were an option I would have chosen that. This business is unprofessional and they are also secretive and withholding. I had booked to have my car shipped from Philadelphia to San Diego and was quoted 7 to 9 days. I received numerous calls and emails until the moment my car was picked up and the money had been taken out of my account. From then on I was not able to contact any customer service representative almost every time I called. I left voicemails, emails, and messages with their online representative us to provide a location and estimated arrival date of my car without any response. When I would call and get on the line with a live representative, when they learned I already booked and wanted an update they would immediately forward me to voicemail. On multiple occasions once they took my name they actually hung up on me! I was told the car would arrive on four different days, and it did not arrive. During this entire time not once was I able to be given an update on the location or status of my vehicle. It was after TWO WEEKS time and me threatening to report my vehicle stolen and to contact an attorney, my car then suddenly appeared. I was given no call in advance. They were dishonest and knew that clearly when avoiding contact with me. By being dishonest they caused the customer added stress, and financial burden for compensation of lost time during an already stressful time. They clearly do not value the customer.

Please do not support this business, they are secretive and withholding.

NASTY, NO PHONE WILL GO THROUGH TO THEM AT ALL, THEY GIVE YOU A PRICE, THEN CALL YOU MANY DAYS LATER, AND SAY"I GOT A GUY TO DO IT, BUT ITS $400 BUCKS MORE". THEN THEY GET NASTY WITH YOU TO BOOT. TOTAL SCAM ARTISTS, GET READY FOR THE BIG BUMP, THE DAY THEY ARE READY TO GO GETIT. STAY AWAY, SCAM, SCAM, SCAM.

This is the type of response you get from Road Runner if you decide not to use them. This is the voice mail that was left for me after I hung up when he was being rude to me. I assume any reasonable individual will understand why I hung up rather than listen to him rather than put up with his disrespectful attitude which totally presents itself in the script of my voice mail! "Hi Denise or Devon whatever your name is this is Sean with the Road Runner I'm just calling back to let you know that I was only trying to help you and you decided to be ignorant immature and rude and you gave me an attitude and hung up in the middle of a conversation that I was trying to help you um it's fine if you don't wanna believe me but once you get scammed or they just don't show up to pick up your vehicle just remember that I told you so and when you think of calling me back to help you with the other company_⁠_⁠_⁠_⁠_⁠_ to pick it up I'm not gonna do it now hey I'm not gonna help you get your vehicle picked up Wednesday scam you because you decided to be ignorant and rude to me so um have fun trying to get your vehicle picked up that's going to company was lying to you all right have a great day happy holidays Denise..."

Worst experience! Booked a pickup for a move from PA to GA over a month in advance. Was quoted $800 and as the day of requested pick up approached, we were concerned that we had not been contacted to confirm time of pick up or any other details. We called Road Runner, and they ASSURED us that this was not unusual the carrier would be assigned a day or two before the pickup. We were contacted the day before the scheduled pick up date by Road Runner that a carrier was assigned... autoDrive Inc. that was the only info. No contact number, no address, nothing else. They informed us that it was now $913 and asked if we wanted to proceed. We asked what options we had, confused as to how he now has a different fee than the quote. We were told we had to confirm we still wanted the pick up, and we said yes, given we had no time to find an alternative. They ASSURED us the carrier would contact us 2 to 3 hours before pick up. At 1 pm on the day of pickup, we STILL had not heard ANYTHING from the carrier. We called Road Runner to see if they could provide ANY estimate of pick up time, or any contact info for the carrier. They ASSURED us that the carrier would contact us 2 to 3 hours before pick up, and pick up could be as late as 9 pm. No carrier contacted us, it is 9 pm on the day of scheduled pick up, and we leave at 5 am tomorrow morning on the relocation, with no option but to now drive the vehicle and a moving truck. Oh... Road Runner charged us the full $913 and closed at 5 pm and us not responding.

It is without a doubt, the biggest scam or most incompetent organization ever.

DO NOT USE THEM!

No communication truck was promised numerous times arrived 2 days late wasted time waiting on carrier. Customer services were not available worse experience i have ever dealt with I would absolutely not recommend to anyone!

Used them before and it was perfect but this last time there some setbacks that ended up costing me money. There were too many delays even though I had explained the condition of the vehicle in exact details on my original request.

Customer service guy over the phone a bit too rough trying to shortcut conversations with rapid answers.

Car came on expected date but grease was on my rear seats

Car wheels were impacted by transportation and need alignment cost of alignment $80