Road Runner Sports

DO NOT ORDER FROM THIS COMPANY! I ordered a pair of Sauconys. Wore them only in the house a handful of times and returned them to the site welk within the eligible time frame. They were sent back to me, and I was denied my refund. Please tell me what is wrong with these shoes?

Wow. DO NOT BUY from this retailer. I placed an order and immediately received order details via email, as expected. Several weeks go by without communication. I called and spoke with a customer service rep who told me my order has been canceled. I never received any communication about this. Then she had the nerve to ask if I wanted to replace an order. NEVER AGAIN. Stay away from this company, far away!

Will never order again from them. Placed an order July 21 and was emailed tracking number. Monday, 8/5/19 called customer service as we still hadn't received our order. They were to look into it and call me in couple of days. They did not call me back. I called them again today, 8/8/19 and they researched again and promised to call me back by 12:00 noon. They didn't call me until 2:35 to let me know they don't what happened to the shoes, but there are no more in my husbands size and they refunded me my money. Really. We've waited 2 1/2 weeks to get these shoes in. I would never have ordered from them had I known this was going to happen. Horrible customer service. Will never order from them again.

Terrible customer service. You will order one size and get another (did they really think a 10.5 was going to fit my 6.5 foot?). Then you won't be able to return it. That is $115.00 for running shoes I can't wear. I'm disgusted, really disgusted. Anybody want to buy some new in the box Women's HOKA ONE ONE RINCON 3 size 10.5?

Horrible experience with this company. I signed up for VIP to get free shipping and planned to cancel.
- Only way to cancel is to call them. Super long hold times.
- Realize a month after the shoes arrive that they sent me two different sizes. The right shoe was a larger size than the left.
- Called their customer service line and was on hold for 1.2 hours. Insanity!
- Finally reached someone and they told me I couldn't return because I had cancelled VIP.
- After getting very upset and explaining that it was THEIR fault for sending me the incorrect size shoes, they finally agreed to allow me to return.
- Once they get the return, I receive an email saying they are charging me $9.99 for return shipping.
- I call AGAIN to learn that not only that, they also aren't refunding me. I'm getting a store credit. And there were no notes explaining that it was their error from my first call so there's nothing they can do.
- I certainly don't want any credit at this horrible company and just want my money back. After insisting on speaking to the manager, they finally agree to refund my money.

Every single step of this was horrible. This company is the absolute worst.

Easy returns policy fails to mention they charge a return fee of $10. It isn't until you attempt to return or exchange that they decide to share this little tidbit with you. When you call to address with them it is clear they know they are duping customers.

Ordered Brooks running shoes twice, each time they charged my card then cancelled my order. Called customer service but they Do Not answer. Had to call my bank in order to get my money refunded. They advertise shoes online that are NOT in stock. Happened to me twice. Never again.

I bought shoes from them because they were on sale wicked cheap. Free shipping too. I ordered a mens new balance size 9.5D and I got a new balance box in shrink wrap plastic that contained a womens turquoise and purple pair of size 10B. RRS tells me to return it in original box... uh the NB box cuz there was no shipping box? Oh and I have to pay shipping. WTF
If I return it to a store I wont have to pay... really... so nearest store is about 300 miles from me. Suk it RRS!

I had my money ($400) froze for 6 days and still is... I confirmed inventory in stock prior to ordering over the phone, I also received a email confirmation saying item is in stock and ready to ship after I paid. To add insult to injury I've had to call daily for 6 days with no help due to systems down. Never received notice the items where ever shipped. I even paid extra for their VIP that ensures item is shipped out 2hrs after purchased. Roadrunner has completely failed in completing a simply transition in a timely manner. In the end there is no accountability on their behalf. No resolution or assistance to make this right. Still haven't released my money on my Navy Federal credit card. Have to wait for it to fall off and it's been 6 days! Roadrunner rep says item sold out today... 6 days later! I even paid for the VIP membership ensured items ship out within two hours... I want what I paid for nothing more, nothing less...