Road Runner Sports

Only 3 mistakes on my last order
Wow, I've been a member of Road runner sports since 2008. This is how my recent order went. Tried ordering online, on a iPad, but the total price was not correct. Had to call in to place an order. RRS shipped the wrong size shoe (14 versus 11.5), in the wrong color, TO THE WRONG ADDRESS. How was this even possible. I don't remember RRS ever making this many mistakes.

Website was brutally painfully to navigate (ie. Broken links, bad scripts) and the final payoff: my gift card was rejected. Had to call, wait, wait, wait, wait, then discuss, and discuss, then send images, then wait, and wait, and ultimately gift card was re-issued. So, more waiting, and possibly again for nothing. How does this company still exist?

They put a hidden clause for their VIP membership. I emailed twice and never received an answer. I called and waited on the phone for 20 minutes they they cut me off. I made another phone call and finally got a person. I cancelled my membership and I will never buy any shoes from them again!

I know what shoes I like (Asics) and I will order them directly from Asics from now on.

A talented young lady who cares about her customers takes her time and listens to her customer's needs. Aaliyah knows her product, and I will be back at the North Brunswick Store.
Joe T

I received a pair of shorts as a gift and went to the store to exchange for a different color. Same shorts. Same size. Just a different color. Because I didn't have a gift receipt I couldn't even exchange for a different color even though it was an even exchange. Spent 20 minutes on the phone and 20 minutes at the store and still no success. I'm not asking for money or store credit. Same shorts. Same size. Tags still attached. Not worn. Different color. How hard is that?

Ordered a IN STOCK shoe and got an email conformation. Three weeks later, no shoes or communications. Call them to find out they canceled the order because the shoe was out of stock.

This is what the website shows.

Ordered On
Apr 20,2022

Total
$ 139.95

Ship to
Undefined undefined

Order Number
*******969-NET

Status
BOOKED

Type
Retail

One of the WORST online ordering experiences I've ever had. Several days later, my shoes haven't shipped, and their customer service doesn't answer their phone or emails on the weekend,. When I contacted customer service Monday morning, I was told it would be a few more days before my shoes would ship because they have to come from the manufacturer - when I asked to cancel, I was told SORRY, can't do that, "it's out of our control". When I asked to speak to a manager, they left, came back & told me SORRY, the manager is "too busy", you can leave a message.

I ordered adrenaline 20 to wear for work. I bought them before covid19 so I did not get a chance to wear them till June 1st. I soon found out that I could not wear these shoes without causing pain to my achellies. I hav3 worn brooks for years with no problem. I did not know that brooks had changed the design. I contacted roadrunner sports and told I could not get a refund. I will never buy from them or brooks again. Very poor customer service.

Absolutely Terrible.

I placed an order for more than $300 from Road Runner Sports in large part because they emphasized their customer service. After getting an email two weeks ago that the order has shipped, it has still not arrived. I paid extra for a VIP membership because it would include a 25% coupon. I read the terms carefully and my item was not excluded from this promotion. However, after placing the order, the 25% was not applied.

It was extremely difficult to get a response from them when I reported the problems I was having. It took almost a week to get a generic email. Eventually I was told the only way I can get a refund is if I refuse the order when it arrives. This means I would need to stay home to wait for the package, and assume it will get back to them and processed in a reasonable amount of time. However, there is no evidence this package even exists or was ever sent out! I'm now going to have to enter a dispute claim with my credit card company to resolve this. Please avoid this company even if you think you will get a discount, its not worth it!

Bought a pair, tried them on, and immediately returned them. The supervisor said there was "wear on the tread" and offered in store credit only. Scam! Do not buy from this company.