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How would you rate Robinhood?
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Illinois
1 review
4 helpful votes
Follow Roger R.
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I trade on several platforms. I made (one) mistake with a bank transfer and had my account frozen. Every week I am told my account will be restored in 1-4 days. It is almost 5 weeks that I can not even use / withdraw my funds. I requested to talk to a manager more than once and no response. No Robinhood wont even respond. I am older and have health issues - this is about my income now. And I cant use or withdraw my money. I told Robinhood I will take action to recover my funds (write a negative review every day). Roger Rahn *******@gmail.com

Date of experience: August 8, 2019
Florida
1 review
0 helpful votes
Follow Skip W.
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No access to my Robbin Hood account going on one year. I send my ID pics
I also had to do a persona. Nothing works, I know they can read my information I got a green check meaning all entries looks good.
I believe my Robin Hood account was hacked and changed my email.
Beware to all looking to use RH not recommended.

Date of experience: October 19, 2022
Missouri
1 review
3 helpful votes
Follow Maureen M.
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Terrible Service
August 29, 2019

I have been trying in vain to open an account with these jokers. My problem is that I own a B&B and reside at the same address where I work.
They can not understand why I do not have a residential address despite submitting several documents proving that I do in fact live at the same place I work.

Date of experience: August 29, 2019
New York
1 review
6 helpful votes
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I have been loced out of my account for 30 days now. My account has seem to vanish. They keep telling me there is no account linked to my email. I have over a hundred emails linked to this email showing all my transactions. There customer service is horrible. All they do is give you the run around. Dont trust them with your money.

Date of experience: August 14, 2020
Ohio
1 review
2 helpful votes
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Robinhood is Trash
January 28, 2021

Please stay away from these criminals. They will not let you buy stocks like AMC or GME when they are moving, they will only let you sell. I will never use them ever again and you should do the same. I would give them zero stars if I could.

Date of experience: January 28, 2021
Nevada
1 review
3 helpful votes
Follow Michael H.
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Been trying to get my money out of my account for almost a week now. I first withdrew 1000 bucks a little over a week ago with no problems. I then tried to withdrawal all the funds in my robionhood account to the same bank account i funded it with... this time i get an error. I contact customer support and they send a generic answer telling me i need to send the funds to a bank i funded the account with... I did that. Now they want me to take pictures of my drivers license and bank account statements before they'll send me a dime. Its been two days and now they closed the support ticket before i could send them the pictures. Going to have to start all over. These people are absolute garbage. GO TO TD AMERITRADE INSTEAD!

Date of experience: June 1, 2020
Texas
1 review
1 helpful vote
Follow gab h.
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My account in robin-hood was permanently deactivated. It stated that my restrictions has been adjusted so that i can sold my remaining shares. But nothing has change the restrictions still they same, I cannot do anything. I emailed them like everyday in past 3weeks no reply. They don't accept a phone call because my account is deactivated. Please help.

Date of experience: November 17, 2021
Maryland
1 review
0 helpful votes
Follow Janice A.
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Robin Hood is playing mind games on August 5th 2021 I purchase stock on $cash app at 3:45pm 3:45pm and 3:49 pm market had 11 minutes to closing which is 4:00pm. Their stocked dipped low as 27.6%. I purchased at 26.4 buying $1 at a time. For 3days my bar graph wouldn't show my purchase price. When it did I made some gains. Never the less they didn't want me making money because they graph is saying I purchased stock at this price. 61.86% and 46.38% the graph isn't right. 3:00 pm and 4pm I purchased on the time I indicated I know for sure I did here's my proof. I would like everyone to read this article on https://www.Reuters.com.finance Headline reads Robinhood shares dive 27.6%; filing sparks worries early investors could sell. The article came out on August 6th at 6:19 pm. Is there anyone else that caught that dip. They're ripping people off and I'm gonna expose them for being scoundrels they belong on America greed,

Date of experience: August 26, 2021
California
1 review
1 helpful vote
Follow Colleen O.
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Like thousands of others, my account was successfully hacked by criminals. Robinhood even issued the criminal a debit card in their own name: Mysliborska A Warszawa of Poland. Robinhood then linked this person's brand new Robinhood card to my account, even though we have completely different names and live in different countries. Robinhood transferred all of my money to the person in Poland and concluded that no unauthorized transactions took place and that their "decision is final." Robinhood knows my account was breached and they negligently gave a debit card to a criminal and gave my money to them, but they are pretending they don't know and are not responsible. Robinhood steals your money and gives it to the less fortunate overseas criminals in Poland. So only sign up with Robinhood if you want to be a part of their plan. Also, there's no phone number to call.

Date of experience: December 14, 2020
Texas
1 review
6 helpful votes
Follow Elizabeth R.
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I sold my stock on the 11th of June. The funds were not available for withdrawal until the 15th of June and now I have to wait "several days for the transfer into my bank account to be completed. Yet they took my funds in less than 5 minutes. Stay away! It may not be a scam but it's designed to keep your money not return it.

Date of experience: June 15, 2020

Overview

Robinhood has a rating of 1.1 stars from 267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 80th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130