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How would you rate Robinhood?
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Virginia
1 review
2 helpful votes
Follow rosemary s.
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My experience with Robinhood today was the worst business experience I have ever had. I wanted to sell a call and Robinhood had put a setting on my account so I couldnt sell consequently I lost over $140. Panicking I tried to contact Robinhood with no response for almist an hpur with was ny email, they have no phone number you can use. Basically they just said there was no problem on their end after I emailed them about 20 times! They do NOT have their customers best interest as a priority at all and I would suggest using another trading platform, any other trading platform if you wish to protect your investments.

Date of experience: October 2, 2020
New York
1 review
5 helpful votes
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I agree that the app is very user friendly at first. They place ridiculous holds on money transferred in and out of your account. I had money that I deposited into my Robinhood that was withdrawn from my bank account for almost a week yet still wasn't available to be utilized for trading. On the other hand, I sold stock 16 days ago and the money still isn't available in my account. Now why would they want to take peoples money and keep it in their account as long as possible, hmmmm... However, if you have any sort of issues like this there is zero customer service whatsoever. I sent numerous emails and have received no response. There is no customer service number on the app. If you google to get a customer service number, you will eventually find one. The only problem is that when you call it is just a message directing you to send an email. This app is an absolute scam!

Date of experience: September 10, 2019
Texas
3 reviews
2 helpful votes
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I signed on months ago. I wanted to see what it was all about. Well, after looking into it, I decided it wasn't for me but there's a catch... you can't un-sign up. They offer you a free stock to start. Sounds awesome, right? Nope. It is the item that never lets you leave. In order to close out your account (that never really existed), you have to sell all YOUR stock and it has to be at a certain amount. Well, the free stock you received, can not be sold so, you can NEVER close out your account. And, no matter how many times you request it and offer to give back the "stock", they avoid your questions and never ever close out your account that you have never used and have never connected to any purchase and/or sell of stock. Oh, and to call, you have to have an account that you don't really have. Make sense? I would never recommend to anyone!

Date of experience: November 10, 2021
Maryland
5 reviews
11 helpful votes
Follow CHRIS H.
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Customer Service, there is none, it's HORRIBLE! It takes Hours of being "on hold" to only be told they have to transfer you.
They have "Money Grabbing" techniques like, they have Robinhood Gold Pop Ups and when you make a mistake and hit join, but then realize you hit a wrong button and go back in to Cancel, within 5 minutes, they keep your money. You put in a call request. When they call you back, they need to transfer you and you wait and wait...
Don't do it! Save your Time and go with a reputable company such as ETrade. I don't even want Robinhood on my devices anymore.
Believe me when I tell you, you will experience nothing but Problems & Aggravation. Customer Service, there is none, it's rediculas.

Date of experience: April 25, 2023
California
1 review
2 helpful votes
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DO NOT USE ROBINHOOD. Any other platform is better, don't fall for Robinhood lies. They are not a good platform to build wealth. It will not help you make money. Only lose money. Do not use. For the sake of your money, do not use them to invest.

Date of experience: February 22, 2021
Oklahoma
1 review
0 helpful votes
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Rip off
July 15, 2021

I opened my account with Robinhood in February 2021 and after depositing a large amount of money from my own checking account they froze my account. I have no way of accessing my money. Almost $2000. I have went to the BBB even and still nothing. I was told to contact my bank but when I did that they said there was nothing they could do. Robinhood has to just send the amount back to my account. Now here it it July 2021 and I still don't have my money. Do NOT USE THIS SITE! They will freeze your account and then keep your money locked up for no reason. They claimed that they couldn't verify who I was but I had sent them a picture of me with my drivers license and my SS card. They still claim that I couldn't be verified. This site is bull$#*!! They are crooked and will just steal your money.

Date of experience: July 15, 2021
Indiana
1 review
0 helpful votes
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Cash Sweep
August 30, 2023

I started using Robinhood because of their 4.7-9% cash sweep. This means the $$$ you have sitting will earn 4.9% APY. I had been earning interest, however, all the sudden I noticed I was paused from the cash sweep program. I had received no notification that I was paused. Apparently because I'd made more than 3 day trades in 5 days, they paused me from the program. I have over the 25K in my account however, so I can't be flagged for pattern day trading (PDT). I reached out to support and they said that if I don't make any more day trades, I'm eligible to be reinstated in the program in November? This is just crazy. So in order to be in the cash sweep program, you can't make any day trades? This is absurd.

Date of experience: August 30, 2023
California
1 review
1 helpful vote
Follow David A.
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Claims to Democratize investing then they backstab their customers and suppress their investments because it wouldn't be a good look for their investment partners. They lost a lot of good citizens a lot of money and with that lost a lot of good customers, shame of you.

Date of experience: January 28, 2021
Washington
1 review
1 helpful vote
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Worst company with no customer ethics at all. They are very misleading and they do not at all care for the customers. They did not even took any time to resolev my case and very inappropriate. Stay awsayfrom these scammers.

Date of experience: September 7, 2023
New Mexico
1 review
2 helpful votes
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Who's Robinhooding Who?
January 28, 2021

Well of course a stock will go down if you ban it from your trading platform and all you can do is to sell... that was a BS move Robinhood! E*TRADE didn't flinch! Who's robbing who!

Date of experience: January 28, 2021

Overview

Robinhood has a rating of 1.1 stars from 267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 80th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130