website thubmnail of Robinhood
How would you rate Robinhood?
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California
1 review
6 helpful votes
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Worst trading co ever
December 8, 2020

Not interested to settle your sell but will take your money in seconds. Make so many millions but cannot settle a few dollars that's what the super rich is sucking hard working peoples money that's how they become rich.
I am moving on really bad co don't open account with them.

Date of experience: December 8, 2020
Massachusetts
1 review
9 helpful votes
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Every business success is their customer service management. They have none. They have no one to talk to, nowhere to escalate an issue to. They restricted my account because the bank said payment was reverse. Okay, I told them charge your fees let's move on. But they've insisted on wasting my time for several weeks. Asking for a bank statement that was not yet available. Once I finally submitted all the documents they required. They still came up with some bad faith customer service. I really see them losing half of their customers because of reps like" Alan ". I am fuming but they have the monopole of free platforms. They do not perform an analysis of the people complaint. I anticipate

Date of experience: March 13, 2020
South Carolina
1 review
3 helpful votes
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Market Manipulation and Leading Investors
January 28, 2021

This company is deciding which stocks to allow investment in and all the sudden, will block purchase orders of stocks overnight without any announcement or reason why. I will never again use this terrible app! Please be sure to file your complaints with the SEC to let them know Robinhood is blocking your investments as they see fit and causing stock price to plummet because of it! https://www.sec.gov/oiea/Complaint.html

Date of experience: January 28, 2021
California
1 review
1 helpful vote
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They used to send me an email to unlock account. Suddenly they say, SMS only. I don't know which phone number they have - I can't access it. Trying to work with customer support. Unhelpful, constantly sending the same canned message, always new names, no phone number, no interest to resolve this. I took most of my money a few weeks ago, therefore I wait for them to do this. Otherwise I would become very very upset. I never trusted them with a large amount, and I was right. I use schwab and vanguard and fidelity for larger accounts. Vanguard is so-so, but Fidelity was really helpful,

Date of experience: December 31, 2020
New York
1 review
2 helpful votes
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DO NOT USE!
August 11, 2021

DO NOT USE!

This app is not only an untrustworthy trading platform, but it specifically curates settings to take advantage of customers. If you incur a fee they will sell your shares without consent - there is no trading transparency - they preset dividend reinvesting so any profits you generate are forced back into the market so Robinhood can take advantage of inexperienced investors. Go use E-Trade or any other trading platform. Do not waste your time and money on such a tremendously fraudulent company.

Date of experience: August 11, 2021
Texas
1 review
0 helpful votes
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I've been communicating with their customer service for 17 emails + now and they have literally done not one thing to assist me. The agents are very sassy and seem to not do anything unless you word your request in the exact specific format that they want. Still waiting for my issue to be resolved with no end in sight.

Date of experience: April 14, 2021
Massachusetts
1 review
1 helpful vote
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Market Manipulators
January 28, 2021

They need to change their name. They are literally blocking buys and only allowing selling of well performing stocks. Their actions have to be illegal. This is predatory. Stay far away. SEC please investigate.

Date of experience: January 28, 2021
Virginia
1 review
1 helpful vote
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Fraud
July 25, 2023

Stay away from Robinhood.

Where are federal agencies? They suppose to protect people from this madness! How they allow this to happen. Totally unregulated.
Basically, you will have to be extremely persistent to get your funds back. Otherwise they will never return them back. That's how they make most of there money. And I am not talking about trading here, I am talking about just your money being on your brokerage account.
Customer service? Forget about it.
Thieves and fraud. Can't believe we have it in a modern, regulated, lawful America.

Date of experience: July 25, 2023
Pennsylvania
1 review
1 helpful vote
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I have scary and extremely bitter experience. WITHOUT MY CONSENT, Robinhood initiated a transfer of fund from my bank account to Robinhood account. This happened 2 times. Second time when I reported, instead of finding the glitch in their system, they locked out my account and started to verify my identity and asked me to provide legal documents and my photographs. I provided requested information 3 times. It's almost 2 weeks by now and my account is still locked. I'm not getting any appropriate response from support team. They can't figure out the problem in their system. Very concerning...

Date of experience: October 22, 2022
Croatia
3 reviews
4 helpful votes
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I lost my money to Robinhood after making great profit, I went to make a withdrawal but they asked me for more money by which point I knew my suspicions were correct it was a complete scam. Please everyone stay away! I have gotten my capital back with the help of Skyline-recovery, come

Date of experience: July 24, 2022

Overview

Robinhood has a rating of 1.2 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
149
value
137
shipping
47
returns
60
quality
129