website thubmnail of Robinhood
How would you rate Robinhood?
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Nigeria
2 reviews
1 helpful vote
Follow Anna H.
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Right after being denied my investments here worth over a million dollar they insisted I paid a tax else loose access to all of my money, which is crazy and absurd, because I had no restrictions before that. This dragged on for weeks to a month and there was no wait of getting back my money, till I got in touch with JURIS RESOLVE. Com who got me back all of my money soo glad they did.

Date of experience: January 18, 2024
Pennsylvania
1 review
1 helpful vote
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Got a notice that my Robinhood account was frozen. Followed the link to reactivate. Link was broken. Tried to call their customer service number. It's a recording. Tried link more than 30 times, with untold hours spent frantically trying to reactivate. Tried their chat service. On hold for almost an hour, before giving up and going on with life, because I have a job and kids. Please - for the LOVE OF GOD - do not use Robinhood unless you love having thousands of dollars frozen and inaccessible until the day you die.

Date of experience: September 30, 2023
New York
3 reviews
8 helpful votes
Follow Lothar M.
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BEWARE. They will take your money without any verification but using it to buy or worse trying to get it back will require government photo id's and jumping through hoops. This seems to be dishonest at best.

Date of experience: November 11, 2021
Kentucky
1 review
1 helpful vote
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They were very accommodating to open up my account back in 2015. Everything's good until I needed to do transfers back to my checking account. They froze my account. They were too aggressive to open up accounts without all the proper information. Now they are trying to clean up their mess but have locked my account from transfers. It's taking me over 3 weeks to submit repetitive Identification information to them. Customer service is very difficult to interact with and very, very slow to react! Stay Away!

Date of experience: March 31, 2022
Massachusetts
1 review
2 helpful votes
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I put in multiple orders but they weren't executed when hit the stop or limit. Don't use this app. I should of made 20,000 in 3 days. The limit order price was hit and was not executed by Robinhood. It would of almost doubled my investment with Carvana stocks at 7.20 and now almost 12,3 days later and crypto set at.073 to not sell, I'm very disappointed in this company.

Date of experience: May 9, 2023
South Carolina
1 review
0 helpful votes
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Withdrawal
July 16, 2021

I sold $5,000 of stock on 6-21-21 and only received $2,000 back. $1,000 in each of my 2 bank accounts. I can't even get a response from my email inquiry. Is this a common rip off practice for this
Platform?

Date of experience: July 16, 2021
Georgia
2 reviews
13 helpful votes
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Zero customer service
December 10, 2022

Investors Beware! This is the most unrepeatable investment financial group, they have hidden fees and when you try to cash your stock you run in all kind of problems and fees they will say you set up the account not us, the worst part is theres no customer service to call, you have to use the chat or email and you have to wait for a whole day, waste of time and money, stay away from this group they are crooks, you will lose your money and sanity..

Date of experience: December 10, 2022
Wisconsin
1 review
1 helpful vote
Follow A H.
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When you inquire about some issues, you would receive an irrelevant response from a given representative. When you try to reply, you would have a different representative suggesting another irrelevant guideline, and so on. I have been there for several months... later, for my patience, I have RH account with tumultuous "end": Repeated emails about transferring funds and crazy replies will certainly make me do it...?!

Date of experience: September 3, 2021
Arizona
1 review
2 helpful votes
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Crooks
February 18, 2021

Show over $1000 in available cash to withdraw and it won't let me use it due to "withdrawal Restriction". Over a week of contacting customer service and each time getting a 1-3 day response promise and still nothing.

Date of experience: February 18, 2021
Texas
1 review
3 helpful votes
Follow Shelly N.
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Just initiated my transfer of holdings from Robinhood to Fidelity and am closing account immediately. Not being able to buy or access your own holdings to buy more is not lawful and I don't need them or trust them with my money. Wish I could give a negative star.

Date of experience: January 28, 2021

Overview

Robinhood has a rating of 1.2 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 107th among Brokerage sites.

service
149
value
137
shipping
47
returns
60
quality
129