RockAuto

I had purchased a set of brake pads and rotors, now this is not rock autos issue as fedex could not find the address which was a large corporate building. But of course to call fedex they push you to request what address was written on the package to rockauto and you cannot directly contact rockauto. Fedex could not complete the delivery allegedly and sent it back to rockauto. Then rockauto signs for my package at the return warehouse and tells me they delivered my package to me! Then to auto email me later saying they received my stuff at the warehouse and they dont know what to do with it

So i try to just refund my money and take my business elsewhere because i cant get ahold of anyone being bounced between a rockauto and fedex and i cannot complete my return of the brakepads as it says "this is no longer modifiable" so im backcharging my card and they can keep the parts. Amazons Akebono and Bosch stores were a few more dollars but i would never get the hassle i got here. I dont understand how you can receive my parts when on your site it says if received by the return warehouse they will issue the refund andyet contact me saying they dont know what to do and i cannot even finish my refund if i want to, and i do!

Maybe if there was a human to speak to I could resolve this.

Do not pay extra for expedited shipping! It costs 10+ dollars and aren't received on time. Then Rock charges you for a return shipping label. BEWARE.

I paid for 2 day business delivery it was not fulfilled. I contacted UPS and they said I was due for a refund through Rockauto. Contacted Rockauto and was given the run around. I bet they get the refund and keep it. CROOKS

I had used Rockauto.com for years but quality control has gone down hill, customer service is near nonexistent and if you want to talk to someone about customer service give it up. Got my last part from them end of January and arrived January. Couldn't install for 2 weeks and within 2 weeks the part which had to be repaired to use no longer worked. Purely insane BS now. They can count another customer lost.

I have been almost exclusively shopping RockAuto for vehicle parts for the last 5 years. My experience has been great! I constantly find a good choice of quality name brands to choose from and great low prices compared to anyone locally. I always get what I orderd and the few times I have needed to return parts, their return service is streamlined and simple to follow just keep original box parts came in. Really, customer needs to know what they are looking for when they buy. RockAuto isn't going to hold your hand but if you know what you want, you can find it.

Ordered sway bar links, one did not have threads for grease fittings. Ordered replacment part, same problem.web page won't let me return both parts. NO CUSTOMER SERVICE. Returning both parts in one box, won't be buying parts there again. Planed on another $500 worth.

I ordered some springs and struts from rockauto I have Dodge Durango, 5.7 hemi but they sent springs and struts for 3.6 after I paid a shop to $250 my truck was sitting low in the front the shop said I think they sent u the wrong parts … NO one answers the phone you only could contact them by email 3 weeks later the struts start rattling $340 +250 money just wasted…. I will never shop from rockauto again. I also have other stuff I purchased a week after I bought my springs … like lower control arms

Oil filters arrived with open gasket packaging. Filters and boxes had oily fingerprints on them. Expensive NGK platinum spark plugs came in open boxes with oily fingerprints as well. For convenience, Rockauto has no number to call and no one to answer emails. I purchase parts online regularly, (AudionlineParts, PartsGeek, eBay.) RockAuto is the worse. PERIOD!

I bought a brake rotor and pad package for my 2010 Acura TL that they put together in July 2023. I was finally able to install the in March 2024 and low & behold the rotors are incorrect & NOT even for my car. I contacted them and explained their mistake and they told me to piss off. I could understand if I picked out the parts and bought them separately then I am COMPLETLEY to blame. However Rockauto put this package together. NOT ME. They should've accepted responsibility and exchanged the rotors! ROCKAUTO SUCKS and now my car has been out of commission for almost week! GFY rockauto

I had ordered a part but they sent me a totally wrong and difference item compared my original part. The packing was opened before sent out. In fact, the order number is right from the packing box but the item is totally wrong from the description's picture too. I asked for return and refund it for the wrong item that you sent, however, they charged me the extra return shipping fees for their absolutely mistake and fault. Also, they made me extra more time to print out the return label and dropped off the return shipment and more troubles on it for their mistake. They seems putting their mistake and asking for customer to pay for extra fees for their mistake. No customer's service and very bad business style for their own mistake. No matter how long time business with this shop, they still not accept their fault. Not recommend for business with this shop.

On 12/23/23 I ordered a O2 sensor from this company and it was delivered Order Number *******

After putting the part in my car the problem still remained unfortunately. I troubleshooted the problem to the best of my knowledge as I'm not a extremely trained mechanic but I'm savvy enough.

To further steps to make sure there was nothing else I could do and then I took it into a mechanic. That professional mechanic informed me that the brand new part that I bought was tested as faulty and needed to be replaced for the car to be working properly again. This is of course 500$ later for diagnosis and part replacement cost.

After reaching out to RockAuto about the issue and requesting a refund they stated that since it's past their 30 days policy they are unable to refund. I considered that to be extremely favorable to their own business model. To be able to install a part, test it, and verify that it is working all within 30 days is completely unreasonable for the common person. This policy obviously benefits RockAuto.

I paid about 60$ for the part So it should not be such a terrible ask to get a refund.

I reach out to customer service and they are refusing to respond.

Ordered and paid for parts. Tracking showed label printed, on 23 miles from my home. Package shows in USPS and enroute. 3 days now no tracking update no way to cancel order and just buy items locally. It's Friday and won't hear from rockauto or usps until next week. I'm done with rockauto. You can not contact them

Rock Auto sold me the wrong engine gasket kit, then refused to take the $124 return. I ordered it by selecting my vehicle type, then the gasket kit that arrived was for a different smaller engine. I filed for a return to which they agreed to give store credit, having received photos from me of the gasket laying on the engine block for comparison. However they went back on their word, saying it was opened. The only way I could have known it was too small was by comparing it with the engine block. They refuse to entertain the notion of compensating me for their website error and going back on their word. I have all the pictures, screenshots and video to back it up. I literally gave them a picture of the gasket sitting on the engine block, and they said I didn't tell them the package was opened. Do not do business with these guys or it could cost you $$$$

Never using this website again. Ive ordered twice and neither have come on time. They also have the worst customer service in the entire world. I would never recommend this site. Its worth it paying extra elsewhere

I ordered a OEM radiator mopar from rock auto. The radiator they sent me from a dealership they use in Wis. Sent me the wrong part. Rock auto even after telling them the part was wrong had the nerve to charge me return shipping. This rock auto will never get my business again.They have no real customer support who you can call just email. Who ever reads this review do yourself a favor and get your parts from some where else.

After seeing the absolutely uncalled for slander against RockAuto in these reviews, I had to speak up and rave on 'em. As long as you are positive you're ordering the right part and don't have to mess with returning anything, RA is the only way to go. This is based off of the bad reviews, as I've never had to return anything and I've been an avid customer of RockAuto since 2014. I only purchase and run used cars, and have terrible luck of needing to make repairs on them frequently. If it weren't for RockAuto, I'd be so deep in repair debt because of purchasing parts from local parts stores. But with RA, you save a lot of money compared to buying from a parts store! RA offers such a huge list of options to decide from, and very fair shipping options as well. I've ordered struts, catalytic converters, Word to wise: don't pay any extra for "faster" shipping. Their standard flat rate shipping is always fast enough for me. There is a local mechanic I take all my vehicles to for any work I need done. I buy the parts on RA and he installs them for me. He always comments on the good quality of what I order.

Thanks RockAuto for being awesome!

These guys used to be good but something has happened, never get the right part, I have problems getting them to take the wrong parts back its lousy!

I have been a loyal Rock Auto customer for many years. Recently I have two issues that I was unable to resolve since they do not have anyone you can talk with, email or live chat. The first issue involve parts that did not fit my car. The most recent issue is a problem with a Y-pipe /catalytic converters I purchased. Since installing the part, I have a converter performance code. This was not there prior to the installation. The website only allows me to pay for a replacement ($300). Once they receive the part back they will refund my money if they find it is defective. There site says this is rarely the case. They have screwed me over for the last time.

I Ordered parts and paid for shipping. They gave me a date it didn't arrive then I received a email saying it will come a week later! Totally unacceptable! Now mechanic is charging me storage fee because the car is sitting waiting on the parts to come! Rock auto has no customer service so you basically screwed it you have any real issues. Never again! I rather pay store price and get quality parts and if I have any issues I can take it right back and or at least have someone to talk too about my issue

I ordered brake parts for a E 350 Ford, but instead I received
brake parts for F 350, and rockauto will not refund my money. I can why see why they received an average 1.57 stars rating. They are bad, bad, bad. They cost me over $500 dollars

Zero customer service, not reachable at all. They show parts for specific cars that are not for that vehicle. They refuse to update their system to fix these known issues. They will demand you pay for return shipping to refund the parts they knew didn't fit that year make and model.

Ordered a parts and paid $14 extra for next day shipping. Label was printed on a Monday morning. Item wasn't delivered until 3 days later. Contacted Rocakautos horrible customer service and they said they don't guarantee delivery. I said I know that but UPS does. UPS said when I contacted them that they can provide a refund but I must have rockauto file the claim since they paid UPS for shipping. Now Rockauto won't respond to any of my emails. They are horrible and will scam you out of your money on shipping.

No matter how many thousands of dollars you spend at rockauto, they don't care. When they send the wrong part, you either have to keep it or pay the return shipping to get a refund. And they never offer free shipping. I am done with this dump. They have no customer service to contact so when THEY screw up YOUR order, YOU are burnt! I will never shop with them again. Learn from my mistake and go anywhere else