RockAuto

Been using rock auto for years they been great. But last delivery was over $200 in shipping and items came damaged box was very heavy. When item's should've been shipped separately. Core charge is very expensive and now they're charging me to ship back their core can't get anyone on the phone or email. Customer service has turned to crap.

Purchased a front and rear brake package from Rock Auto - Specified them for my car and they came in and were wrong. I have the car 1/2 taken apart and in a real bind. Spent over an hour trying to call someone to figure out why but no customer service is avail. Spend another 30 min going thru their return process then having to pay shipping to return. I went to my local autoparts store - 5 min had the correct parts on the counter. Rock Auto - you stink.

I bought a pair of front springs for my car. After installation, one side of car was lower than the other! I removed them, look at my pictures. Do you see any problems?

RockAuto refused to refund my money and only wanted to replace the junk parts with junk parts. Of course, I had to pay for the return shipping costs.

Additionally, all the parts came in dirty beat up boxes. I have bought auto parts from many places, and the parts always arrived in clean packages. What I suspect is the parts were seconds or defective likely returned to the original seller. RA may have bought them up at some auction or site dedicated to clearing out old inventory.

This company has no type of customer service dept. in place. Returning an item (which happens frequently) is almost impossible with these guys. You are much better off ordering a part at your local auto parts store where you can return an Item with no questions asked.

Ordered a grill for my vehicle and It came crushed. Set up a return and they sent a new one right away. Also broken. Wanted to talk to someone about it. Impossible. No customer service to call, email, or message. Only thing you can do is set-up another return. It's like doing business with a computer. I'll stick to my neighborhood parts store from now on.

Never again. Radiator had a very small crack, No way it could be detected in initial inspection. It became obvious once installed a nd vehicle was warming up. 65 days to review claim. Like I said, NEVER AGAIN. $750.00 down the drain.

Its been a month and I still don't have my part. Tracking number they supplied never was active. Nothing showed up ever. Contacted Customer Support 2 weeks after ordering. Every other major retailer would have just sent a new part right away but not RockAuto. They make you wait a MONTH to see if it shows up before they will lift a finger. This is an $12 part mind you. Anyone else would be, here is another one, if you end up with 2, just mail one back. Nope, RockAuto treats you like a criminal. I will look elsewhere next time.

I've ordered a lot off of Rockauto and never had a bad experience, great prices, amazing shipping times to the east coast of Canada, good packaging, cool free fridge magnets and they send me discount codes at least once a month.

Ordered parts on a Monday - order processed and showed "label created" for 3-4 days with no further progress. Finally on Friday it showed FedEx had package and order to be delivered in the Midwest on Tuesday. This sucks. Will never use these monkeys. Plus have you noticed no phone number to reach them and look at their ratings.

RockAuto was one of the first online auto parts stores, founded by two brothers who had worked in Detroit Auto industry, they have a long history of providing information that was formally held by the auto parts dealers. I personally have bought over two dozen separate items from them and never had a problem. My core returns were always credited promptly and if anything products arrived early rather than late. I think people should keep in mind that people rarely post positive reviews they almost always post negative reviews so their reviews are skewed that way.

Ordered a water pump which was shown in the picture as coming with an OEM style composite gasket. What I received with the pump was a cheap flat gasket which would probably leak. Their "customer service" basically told me that it says somewhere on their website in tiny print that the pictures are not necessarily what you will receive. Wow, how helpful and useful that is. I said okay, just throw a $5 gasket in with my next big order, since I've spent thousands there over the past years. Nope, can't do that. Oh well, I guess that was my last order. For the sake of saving $5 they just lost thousands of $$ in future orders. Way to go. Oh, and when they don't want to hear from you any more they just close the service ticket and your emails are bounced back.
(In the photo the original gasket is on the right.)

Ordered a part and the screen showed shipping of 14.99. When I checked out and made payment via Paypal they switched the shipping to 23.99

Worse, very difficult to contact customer service. No way to call them, has to all be done through their online order system.

Do not do business with this company.

They will not honor a return because I'm told THEIR system says that the part I ordered is not for my vehicle. However this is untrue and is an updated part recommended by Ford. Do not order parts from them and expect an easy process of warranty claim. Furthermore they do not have a human being to talk to it's all automated through email. Expect long wait times. I would give them zero Stars if it was possible

I was skeptical at first reading all the bad reviews … but I ordered 2 complete struts and a new mirror assembly for my 2012 Dodge Charger. They are now installed all parts were accounted for. Only flaw I do have is paying extra for next day shipping at 10 am on Friday and it didn't come until Monday. I thought I would get it on Saturday. But I'm over all satisfied saved me a a couple hundred dollars or so. So satisfied I created an account so I will be a returning customer

Bought a fuel pump assembly for my 1995 Jeep Wrangler and installed it myself 18 months ago. Well, the pump failed, leaving me stranded at a really bad time. Had to spend $400+ having repaired ASAP. Screw these guys! Their warranty sucks! If I had the time, I would file a small claims suit against them. The gas tank must be drained and removed to install pump assembly. New parts should last longer than 18 months.

They have sent me the wrong part on multiple different occasions, twice within past two months. Every time I have had to foot the return fee. They have no customers service phone line not even chat or an email to complain. If you are reading this because your thinking about using them don't you will regret it.

I order a ignition switch and needed it the next day.I paid 25.00 dollars for FedEx to ship my product. I finally received my part 4 days later.Rock Auto could and would not refund my shipping charges.! I will never use Rock Auto for anything ever again, and will tell everyone how bad They truly are, no customer service
Cheap parts my $#*!

Bought a 2013 Toyota Avalon here at the end of April 2023. Drove okay, looked to be un good shape inside and under the hood. Not long after I purchased it it started making a popping sound in the front end. I and others thought it was suspension related, until it went up on a rack. The mechanic contacted me immediately asking if I can take this car back. The front axel had been replaced, visual damage to much of the underneath of the vehicle. Loose bolts all over, including where the " work " had been done. This car suffered major damage, even though it has a clean carfax, and the repair work was not close.to professional grade. I am lucky the front axel didn't fall apart. Now I am stuck with this car, owing thousands, repairs needed to even make it run right and reliable.

I needed parts pretty bad, found what i needed on RockAuto. However I am out $50 on an overnight delivery fee that never happened. It's been 2 days now and no parts. FedEx won't do anything about it either. I highly do not recommend this site if you need parts right away. They rip you off for the extra fees.

Ordered a part while on vacation several hours away from home to be installed before we left. Paid for 2 day shipping to have this part in time to install so we could leave from our vacation. It did not arrive in time. It took 5 days when I paid extra for 2 day delivery. I can't call or even chat with someone online. I will NEVER order from Rick Auto again! And this is being shared to my social media page to warn others.

RA will never admit they are wrong and sent the wrong part. They always try to make look like it is your fault that you received the wrong part. This has happened many times and they just keep arguing. The best one can do is pay the discounted shipping return cost and NEVER buy here again. If Amazon acted this way they would be out of business. Rock Auto told me I am wrong and that this measurement is indeed 4.125 inches. They simply will not listen to reason, proof, or logic.

I have been purchasing from Rockauto.com for years. I can tell you, they are not a scam site. A scam is ran by a very competent person that intentionally deceives you. Rockauto employs very incompetent people that just don't know how to read. I recently had a part that was stalled and had not shipped from the warehouse. I emailed the hidden email address asking them to look into it. I received the worst possible customer service response that could have been better sent by Siri. It simply said to go to the website and check my order status. The guy (Rodney) totally ignored my email all together. It almost looks like it is just an auto-reply to all messages. I understand wanting to automate all you can and be efficient. Ignoring your customer's issues and canned responses are not a good solution.

Im a mobile mechanic and I been a customer since 2017. Lately this year I been getting a lot of parts that show previous use or defects and rockauto still wants me to pay for the return shipping. First off all this should be covered by them I'm tired of dealing with these issues I'm going to find another online retailer I suggest you do the Same. Rockauto order number *******