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RockAuto has a rating of 1.4 stars from 1,658 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RockAuto most frequently mention customer service, wrong part, and return shipping problems. RockAuto ranks 891st among Auto Parts sites.
I hesitated to purchase from here due to the many bad reviews, but I didn't need anything significant, so I pulled the trigger. The prices were too good to pass on. Glad to report I got exactly what I ordered and promptly. I placed my order Monday morning, and the site said it would be here Wednesday (two days later), which worked for me as I was out of town. To my surprise, it was delivered the very next morning. I just got home, and everything ordered was well packaged and correct. I just put the parts in my car, and everything fits as described. My first Rock Auto purchase was a success, so I will be getting my parts from here in the foreseeable future. If you're considering RA but are thrown off by the bad reviews, I suggest experiencing it yourself and forming your own opinion. I did, and I'm glad I did. I no longer have to overpay for car parts.
Imagine waiting 2 weeks for your part to arrive just for it to start leaking and leaving you stranded on the highway with $400 worth of tow fees to get back to the shop to replace the part you just replaced. So 3 weeks and $1100 later for something that should have been done in a day, and for $300. Thanks RockAuto! Terrible Chinese Products. Avoid as all costs and buy OEM. RockAuto products have ZERO quality control and will ship you broken parts.
Don't order nothing from here it's a bunch of bull$#*! and don't get everything you ordered then it's a headache trying to get a hold of them
Products used:
Cars parts timing chain gear kit and valve cover gasket and oil pan gasket
Don't trust this company, they send you fake parts that don't fit. Then they make you pay to ship back the item.(this is where they make the money)
They have no live customer service personnel. All customer service related questions/concerns are handled by email
California has 7.7% tax which is on the item that you buy and not on the shipping cost. Rockauto charges tax on shipping as well.
Delivering wrong parts and selling used parts as new. Returning impossible. No support, no Service..
Returns to proof of past orders to process! Dont exist. Missing spindle nut? Worse place to buy. Past orders not specific.
Yes, cheap parts. But if for any reason you need customer service - forgetaboutit. No humans work here.
These people are scales. They are no good. Everything they say are lies. No customer service. No one to talk to.
I order a steering shock absorber and they charge 698usd for shipping a week before it was 89usd and only dhl. No more choice!
Way to long a wait shipping by DHL! Already got the part a Oreillys & installed & about as cheap as Rockauto! Not happy at all!
Ordered lower control arm for 2009 nissan. Installed parts. Grommets broke in 3 months. Wore out new tires.
Tip for consumers:
Refund policy
Products used:
Bought name brand to replace the rock auto arms
Impossible to get the details of a past order. Sucks sucks sucks sucks sucks sucks
sucks sucks sucks
Best price around even with shipping, extremely well organized website. 1 bulb arrived broken and a free replacement was shipped right away.
The prices are good but there is no one speak with or even email about a discrepancy in my refund amount.
Tip for consumers:
Make sure it's exactly the part that you need because returns can be a hassle. I'm trying to find customer service to ask them why I didn't get my full return. There isn't anyone to ask, email or chat with online. It would have been helpful if I knew this ahead of time.
Always crap parts, never the right ones, don't waste your time not money on this website.
Zero customer service
Paid 45 dollars to have delivered by June 2 got one not the other which was more expensive and important
They're ok when it comes to non-emission non-electrical parts. Lately they've been sending me defects.
Why did I have to paid for shipping fee cost of wrong part in the box has been open and return from someone else.
RockAuto.com is excellent. I've purchased several parts from them. Speedy service, great prices. Thank you!
I got all of the correct parts at a very low price.thanks Rockauto!
Monroe struts,Gabriel ultra shocks
Products used:
Shocks ,Struts
Customer service doesn't have functionality to remedy certain issues. Didn't receive all of my order.
Tip for consumers:
Use another site.
Products used:
Automotive
Customer service did not solve my problem, bad parts sent and never replaced.
Auto rock send defected rotors.
Always gets my parts on time or earlier. But I didnt get a magnet this time always look forward to those.
Lost package. Out 350$... Nothing I can do
I will NEVER use rockauto again as long a I live and will tell everyone to avoid them/
Tip for consumers:
Dont
Products used:
Ordered locally instead
I purchased an Arnott replacement air suspension compressor kit from RockAuto, this is where the nightmare started. I received the compressor minus the kit they advertised making the installation plug and play.
Their advert states "The Arnott Air Suspension Compressor P-3431 is designed to replace the problematic Hitachi O. E. compressor. This Arnott air supply unit is built to O. E. specs and includes a bracket and cover so it can easily replace the OE pump and cover. This new compressor includes an integrated dryer, new relay, thermal overload protection, hoses and fasteners and comes pre-wired for fast plug and play installation. If replacing the OE Hitachi compressor a dealer provided software update is required."
In the reply from RockAuto (Jerry) on 12 Mar 21 I was advised:
"We're sorry for the problem with your order. We have asked our warehouse to look for the fittings and send them along with the relay."
When I queried the shipment despatch on 16 March 21 I was told the following by RockAuto (Jen):
"I'm sorry for the confusion. We're still shipping the extra parts. The order says "Canceled" because we didn't notice that you were in Australia at first, so we have to ship the parts from somewhere else instead. We'll send you tracking once we have it, but that may take a couple of business days."
Subsequent emails back and forward just resulted in nonsense replys from inarticulate staff, with a final email stating the kit does not ship with the items they advertise and I should source these elsewhere. Luckily for me I contacted Arnott direct and they acknowledged the problem and shipped the misssing components via Expresss mail.
I will never buy from RockAuto again.
Tip for consumers:
If you run into any problems RockAuto will not assist or own them, you are on your own, be warned
Products used:
ARNOTT P-3431 Air Suspension Compressor Kit
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RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Easy to use parts catalog.
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