RockAuto

Received damaged box, on the outside, and damaged box on inside. Parts looked like they had been installed but rock auto would not stand behind a refund or replacement. Poor customer service as they said ship them back at my cost but would not give a refund. Not sure how that works but will not give this dishonest company any more of my money.

If I could leave less than ONE star I would. I paid $45.04 for the part, taxes and shipping included. However, I had to return the part because it was a manual mirror instead of a power one. I was already upset they charged $8.01 for a return label, but I did it anyways because it had to be returned. If you do the math on that, I was supposed to get a return of $37.03 back but I was only issued $26.33 back. WHAT A RIP OFF! You already charged for the label, geez … Just give me all my damn money back! I'll never do business with these pricks again!

Rockauto used to be a backyard mechanic's best friend! BUT they have started charging US dollars to Canadian totals...even though they CLEARLY show prices in CAD, shipping in CAD, total in CAD...they THEN adjust it to USD and your price has a HUGE INCREASE on the price you're paying! Should be illegal! I won't support a low down take advantage of customers business like this, anymore! What was once recommended, now is warned to STAY AWAY FROM THIS DIRTY BUSINESS! Image attached, if you don't read the paragraph at the end and simply go by the PRICE STATED ON EVERY LINE THAT CLEARLY STATED CAD, you don't know until your account is debited the USD! F'em!

I should have known to avoid a so-called company that doesn't have human being customer service you can speak to. I paid $655 for two catalytic converters that they claim to be Walker brand. Immediately after placing the order online I sent their email address instructions to put cushion or padding in the box that they ship them in. Too much of my absolute disgust RockAuto sent the catalytic converter with absolutely no box at all. The incompetent morons neglected to cover the O2 sensor port at all. They demonstrated an awful effort to cover the inlet of the converter. Any debris or anything could have gotten into the internal components of this catalytic converter during shipping. Just my luck RockAuto will probably expect for me to pay something towards shipping these back to them. I believe after paying $300 for one of the catalytic converters they could have at least put it in a box. The inlet opening is poorly welded as well. I wish people could still get embarrassed because clearly at RockAuto they have no shame.

I purchased and installed a fuel pump from RockAuto. The fuel sending unit that controls the fuel gauge was defective, so the fuel gauge did not work. I completed the return/ exchange form on their website, and attempted to return the fuel pump, but UPS would not ship it because it smelled like gasoline as a result of being submerged in gasoline when it was installed into the gas tank. Customer service instructed me to clean the fuel pump with soap and water and let it dry and attempt to ship it again, but the pump still smelled like gasoline since there are internal compartments, that cannot be accessed properly to thoroughly clean it. I explained this to customer service, but have received no reply. Even if I was able to return the pump, RockAuto would not pay return shipping or shipping for the replacement part.

Rockauto doesn't take accountability for any of their wrong doing. Ordered $500 worth of parts, they split the shipment into 5 different packages. I paid $150 for expedited 2 day shipping. I received 4 out of the 5 packages by the expected date because Rockauto didn't provide UPS the package in a timely manner so I received the last package on a Monday afternoon. Now 3 days after it should've been. Rockauto is the worst experience I've ever had to deal with. Their "customer service" sucks more than my ex girlfriend, and that's saying something. "Customer service" keeps sending me the same email from different people over and over again. No resolution will probably ever come of this. Rockauto, more like rock bottom!

Would highly recommend you DO NOT order from Rock Auto. Parts were delivered weeks late and one box was badly damaged. When one box never came, order was updated to 12/20 that I could receive refund, then changed to after Christmas. This box was received damaged. RockAuto's website does not allow return of damaged(glitch) and forces payment of shipping even though package was extremely late. Would recommend if you need your car, truck repair to use someone reputable who supports customers.

Ordered knock sensor on 01/05/2025= shipped 01/06/2025==received on 01/21/2025
Usps lost my part again--blame it on the fires-blame it on the hurricane helene--blame it on an ingrown toe nail
USPS you SUCK like Linda Lovelace
Rock autos response after they were lost for 8 days---give usps two more weeks to look for your parts
Rockauto then offers me 5 percent discount to order more parts--you can stick that 5 percent up your bass
They do not care about the mechanic trying to make a living

First, as a person that designs and builds websites the website is atrocious. All the menus and selections are hard to navigate. But down to the real issue. They have zero customer service. Even if you go to the About Is page and call the number, it's literally just a recording saying they don't do customer service over the phone. What?! You can't do any kind of customer service with the website either except to initiate a return.

My issue was I needed a connecting rod. Ordered it, and the shipping I picked said 2-4 days. Checked tracking 2 days later and it said 7 days, and that the order had just shipped out that day. We were in a time crunch to get the rod to my mechanic and didn't have 7 days. So I bought another one from the dealership for $75 more, and then the one I ordered showed up the next day at 3 days. I get that shipping is out of your hands but when time is a factor and you tell someone 2-4 and the tracking shows 7, and you don't even give people an option to check up on it and see if the tracking is legit it's a problem. And what's really messed up is I could have had Summit transfer it from another store in 3 days and saved $75 and all this headache. Rock Auto isn't a real company, it's a middle man that relies on shipping by outside carriers that they have no control over. Don't waste your time using them, just buy local. It's not worth the $5-10 you're saving.

I ordered a new headlight for my car. It got to my house and I proceeded to put it in. When I plugged in the blinker light, it didn't work. I pulled out the old blinker light, and plugged it back in, and it worked just fine, so I know that it is an issue with the part from RockAuto. When I get on to request a new electrical set up for the headlight, they don't have the option for it. I just have to return the light, but I HAVE TO PAY THE RETURN FEE. So, because they sent me broken garbage, I have to eat the cost of it, or PAY TO SEND THE GARBAGE BACK. They have no customer support to speak of. Stay far far away from ROCKAUTO. They are not worth the hassle.