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How would you rate RockAuto?
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Florida
1 review
0 helpful votes
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TE ENGAÑAN
October 2, 2023

Te engañan...He pedido 2 veces la primera vez unos shock y me lo enviaron usasos.La segunda vez llegó la pieza incorrecta finalmente perdí dinero enviando ambas piezas son un fraude

Date of experience: October 2, 2023
Germany
1 review
0 helpful votes
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Habe einige Teile bestellt und auf Deutschland liefern lassen hat nicht mal eine Woche gedauert und war eine super Qualität! Bestelle auf jeden Fall wieder! Danke weiter so

Date of experience: May 31, 2023
Belgium
1 review
1 helpful vote
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Boerenbedrog
November 26, 2023

Verkeerd onderdeel in goede doos gekregen doos was al hersteld met tape, blijkbaar vroeger retour gestuurd slechts de halve prijs TERUGBETAALD gekregen

Date of experience: November 26, 2023
New York
1 review
0 helpful votes
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No enviaron mi orden en más de 10 días. Ingformaban que estaba en tránsito y DHL decía que no lo había recibido. Es un engaño.

Date of experience: March 29, 2022
California
1 review
0 helpful votes
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I would give them a -5 star if available. I purchased parts (transmission filters and fluid) on there website for 4 different cars for work planned when time allowed. Some of the parts came loose, without packaging or identification in the boxes. Came to find out when trying to service these 4 cars that 2 of the 4 filters were wrong. I found out that i had waited to long to return the parts. I lost $45.92 which I would have spent with them. Note, there search engine specified these parts incorrectly. RockAuto does not have a arbitration for returns

Date of experience: March 21, 2025
California
1 review
0 helpful votes
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Feels liek a scam
February 27, 2025

Tried to buy an Antenna for 25.96, when I filled out my address, it informed me to make a change to my zipcode to make sure there were no issues shipping my item and i could receive it promptly. So i followed their advice and the day it was supposed to be here i got an email that my address was wrong, they cancelled my order and were going to refund me $8, NOT the full amount of 25.96!
Very unlikely to ever order anything from these fools again.
The whole thing was a waste of time and money! AVOID!

Date of experience: February 27, 2025
Missouri
1 review
1 helpful vote
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Bad business
January 28, 2025

Purchased a part that took 25 days to get - quoted 5/7 days and cost $110. They want to pay return shipping to get a refund! You cannot speak to a human when trying to contact them. Buyers beware - stay away from this company

Date of experience: January 28, 2025
Minnesota
1 review
1 helpful vote
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Don't do it!
January 10, 2025

I just today purchased a part for my truck and paid the extra money to have it delivered early only to get my invoice stating that it would not be early and there is absolutely no one to contact! So in other words, if you don't want ripped off go somewhere else.

Date of experience: January 10, 2025
Nevada
2 reviews
0 helpful votes
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Mala mala mala mala mala mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Date of experience: July 3, 2022

Overview

RockAuto has a rating of 1.3 stars from 1,669 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RockAuto most frequently mention customer service, wrong part and return shipping. RockAuto ranks 800th among Auto Parts sites.

service
793
value
768
shipping
793
returns
700
quality
730
+535