RockAuto

I warn: Do not buy from RockAuto. You are asking to get screwed over. You plug in your vehicle information and they give you a list of results that are supposed to be compatible with your vehicle but that's not the case. I simply ordered brake pads for my front rotors on a 2012 Grand Caravan and they send me brake pads that arent for my van, or any van at all! Paid 11+$ to ship, 10+$ for the pads and now, i have to pay to return ship them after pulling my pads off and finding out the hard way! They werent for my van at all! Half the size of the original pads, sent me ones small enough for a civic or metro!
Also, customer "service" IS SH*T!
They should honestly stop charging people to return the wrong items they send. They did not help me at all and they cost me valuable time and extra money. They are very unprofessional when dealing with returns on items that do not fit your vehicle at all when they are under specifications on their website. If you look up anything under a specific model, question if it will really fit, and ask yourself "do i have the time and money to pay for return of this item if sent weong part by company-fault?"
Ill say this! If they can't get brake pads right, they can't do anything else right.
Anything you order, question yourself if you have the time to explain to customer service why you shouldnt have to pay return shipping on an incompatible item they sent you.

STAY AWAY FROM "JOKE AUTO"
"ALL THE PARTS YOUR CAR WILL NEVER BE ABLE TO FIT, PAY EXTRA SHIPPING THEN PAY TO RETURN IT TOO BECAUSE OF OUR MISTAKE, JOKE AUTO"

If i can rate this without star i will do it, i had horrible experience purchasing items from rockauto.com first is incorrect water pump housing. I Need to repair my old water pump housing because the item is a mismatch, the next item is the shock absorber, it didn't fit in my vehicle. The 3rd time is this radiator, i don't even know what kind of radiator is this. I've tried to contact rockauto.com via phone and email these guys never had a good answer. They want me to be liable to send the items back to them which is they are the one who's not doing their job and sending and selling all these incorrect items.
I already spent $200 of this useless radiator and they want me to sent it back? It means i need to spent $100 to sent back the items and claim $125.
In my case, I need to suffer out of their negligence? I need to suffer because they have the unprofessional employee?
I won't shopping and recommend this website anymore, they are doing scam. Making money from selling their OLD stock and USELESS items.

DO NOT BELEIVE ON "CUSTOMER LOBBY" REVIEW THAT IS NOT THE RIGHT REVIEW. THEY ONLY PUT THE STAR REVIEW, THEY ARE PAID SITE BY ROCKAUTO.COM.

I CONTACTED THEM THEY SAID THEY ARE ONLY CUSTOMER LOBBY REVIEW. NONSENSE WEBSITE REVIEW SO DON'T BELEIVE IN THEM

DO NOT order anything that requires a core return. You end up paying and losing any money owed to U.

I wish i have read these reviews before i purchase Stuff From RockAuto... Made a Big Mistake Do Not Buy i say it Again DO NOT BUY FROM THESE PEOPLE COMPANY ROCKAUTO.COM They Should Go Out of Business.
I order for my Kia Sorento 2011 - Two Front >>> MONROE ******* Front Right and MONROE ******* Front Left. Looks Good on Pictures and description looks Great. Order went in i paid around $260 for both. Took them 3days to arrived. It was fast and i was impressed. I opened The box look at it my first impression oh there's a mistake i can tell before even i can open my Car Tire to look at if this match. It was wrong part and plus description on this box was matching the Monore ************** but part was different and no writing on the box plus on the part. How this possible. They sent me wrong part i tried looking at ph no CC Service no Email or talk to. So somehow i got how to returned this i did that i just asked for my money back then they want me to shipped them with discounted Fedex label well they made a mistake why should i pay for it but no answer so i had to do. I shipped them backed. I lost like 40$ out of $260 these people are crook and making money of it shipping. And sending you wrong parts. Cheap and plus really bad service who does business without Ph No and not customer Service. Really these Rockauto need to go out of business. Why we can't do something about these cooks. I upload three pictures of that part they sent me has two sway bar links mine has only one sway bar links so i knew they sent me wrong part...

Recent experience with Rock Auto and will never purchase again. Reviews are correct. Non-existent customer service or logical thinking. I ordered, and they charged me twice. First I was told the double charge was a hold on my credit card to just find out it was a double order they sent me with the exact same stuff I sent in my initial order. I reached out to get a resolution on the double charge, and the two delivers and they let me know I can return the items. WELL, one of the items could not be returned (due to the cost of it not being higher than their return on investment of shipping it back -this was fine, whatever). BUT then I get charged for shipping the items back, which they provided me with a shipping label? My refund was half of what I was charged and it WAS NOT EVEN MY FAULT. I tried again to resolve this issue, but instead I get a turnaround on their policy on returned items.

DO NOT ORDER FROM THIS SCAMMING COMPANY. Their Return policy is not what it is layed out to me and their customer service matches that exact lack of consideration.

I've had my second fight with Rock Auto customer service and have
Deleted my account.

If you receive what you ordered and it arrived in usable condition
Such that you never have to communicate with Rock Auto customer service,
Then you will probably rate them highly as their prices are hard to beat
(except for their shipping charges on multiple items.)

If you need to return an item / deal with their customer service:
1. Prepare for a fight.
2. Any savings you thought you would realize by using Rock Auto will vanish.
You may even realize you'd have been better off buying from ANYONE else.
3. Do not be surprised if they insist you pay return shipping even
If they ship you something other than what you ordered
(Hard to believe ANYONE in business can survive with a policy like this.)

My last botched Rock Auto order:
Ordered a Denso fuel pump listed in their online catalog for my application.
Specifically avoided cheaper pumps, such as Walbro, based on
30 years personal experience.
Received a Walbro pump in a Denso box.
If I had wanted a Walbro pump I could have gotten one in
A Walbro box for $20 less than the Denso.
The failed pump I was replacing was, no surprise to me, Walbro.
Contacted Mario at Rock Auto.
Mario claimed that Denso informed him that this type of part substitution
Was common practice at Denso.
I contacted Denso America and Denso Japan and they tell me Mario lied.
Denso America referred me to their online catalog for proof:
Denso does not offer a fuel pump for my application.
I explained this to Mario who informed me I would be charged for return
Shipping anyway.
They refunded $57.42 of my $68.68 purchase price.
So, BUYER BEWARE:
If Rock Auto makes a mistake, the customer will pay for it,
Literally.

P.s. Wonder what would happen if you ordered a lug nut and
Rock Auto shipped an automatic transmission in error?
Their policy seems to indicate the customer would be responsible
For return shipping charges. One thing I know for certain:
Rock Auto would NOT ship you that lug nut until they received
Their transmission back.

Bought a reman. Rack and pinnion and the rack and pinnion is trash. All parts are worn out inside and it's leaking already. Trash parts.

Besides being unreachable, and not honoring their highest price priority shipping, they just don't give a $#*!.

I purchased (4) Shock Absorber's and they arrived quickly. I installed the first 3 without any issue. Due to the Corrosion in the North East, I was forced to "CUT" the shocks off of my truck in the Front to facilitate the replacement. When I opened the Box for the 4th Shock, I noticed that "MONROE" mis-boxed the shock and I received a ******* instear of a ******* and they are completely incompatible for the application (Front vs Rear) (again, this was NOT ROCKAUTO's fault).

I went to call them and discovered that you had to do the return on-line without any Customer Service. The Descriptions said they would ship it out as soon as it entered the FEDEX System. I quickly boxed it up, labeled it and watched it put into the hands of a FEDEX EMPLOYEE. I then called their phone number and was treated with such disrespect, ZERO CARE for Customer Service and told that he was going to "TERMINATE THIS CALL".

I told him that I was forced to "CUT THE SHOCK OFF" and I can not safely drive the vehicle without a Shock and then I asked him how can I get the CORRECT SHOCK mailed out today as I have done everything asked of me and he again told me he was going to TERMINATE THE CALL...

LESSON LEARNED = If you get the Correct Parts (as I have numerous times before) it works well and you can save a lot of money. If you get the Wrong Part, you are at the Mercy of a Computer and you can hope and pray they send out the right part the 2nd time around.

The good. Have used rockauto several times. I have always received the parts on time or earlier and they were as expected, dirt cheap compared to locals and were the right part. Their site is easy to use and parts are very well described and many options are available.
The bad. This last shipment was a horror. Not all rockauto's fault. I order a water pump, a fan clutch, a ckt position sensor (verry cheap), and radiator hoses U/L. The fan clutch was in right box but part was wrong (stamp on part different) not RA's fault. The CKT was right and very well priced. The waterr pump heater tube was against the alternator hard and was not acceptable as it would work loose and leak. The lower heater hose had a bend that was too shallow and rested against the a/c condenser which would rub a hole in it. To their credit this hose was the same at all three major auto part stores with the exception of NAPA who had the right hose at twice the price. And RA gave me credit without returning the hose. Great. The water pump and clutch were returned with them giving me a "paid" shipping label which I consider a big plus to their credit. I will have to wait and see if I get credit for the returned parts but I am optimistic so far that it will happen.
The Ugly. Well, I paid extraditing shipping to get my ride back on the road and of course this shot that to hell I had to buy local parts to get it going which of course cost more though not that much more if you consider all of these problems. I would still definitely use RockAuto because despite these issues they made good up til now. The biggest black eye is they have absolutely no number to call or live chat to communicate with to get the ball rolling which is why I went local for the parts. Their only number is a corporate number which is a joke.

No one to comunicate with?
Orders are messed up, can't chaeprge any of the cards, insane! Tried to pay with 6 different cards, no luck.

This was absolutely the worse online purchase I've ever made. The reason for this is not just that the 2 parts I ordered for my tundra were the wrong parts but that the return process was horrible and became. Nightmare in itself and a very expensive one.
To keep it simple I ordered a plastic bumper for a 2020 tundra along with a grill. When I entered my truck year, model, and trim it brought up the 2 parts and said guaranteed to fit. After receiving the parts when I went to install I realised very quickly they were the wrong parts as the grill was not fabricated to hold my T toyota acrylic badge on the front or the impact sensor that was to be housed behind it. The bumper cover which is basically the plastic part of the bumper on a newer tundra fit only in the clips if it was contorted and twisted and it was missing the vent grates on top leaving a big open view of the aluminum radiator. It was pure garbage that I paid exactly $454 dollars for including shipping which was $55 dollars of the out the door price. When I put in for a return on their ridiculous website they reluctantly approved my return and I figured out how to print the pre paid fedex labels off with instructions to drop the 2 boxes off at my local fedex office. The instructions also read that the price of shipping would come out of my refund which showed a refund of $384 so ok ill be out 70 dollars for their screw up but oh well. I sent the packages off at fedex and washed my hands of them and that entire situation I thought but this is where it gets really bad.
3 weeks later I received a bill from fedex for $1182 dollars. I thought it was some scam or a mistake but I called fedex directly to make sure and guess what? It was from my rockauto return! I emailed rockauto customer support and after a week received a response. They first Apologized and told me it was a mistake and not to worry about it. Then they emailed me days later and told me I failed to follow instructions on their return procedure. Wrong! I followed it to the letter and had already received a partial refund minus shipping charges. That combined with the garbage product they sent me id say this company has a profession of sending junk to people then screwing them on shipping costs to send it back to them with fedex. Shameful! Zero quality control or customer service. Its not wonder they don't have any numbers to call them and in reading many other reviews ots obvious they are trash. In one of the emails they explained to me they don't make returns feasible for customers so they can keep their prices low. Isn't that nice! So instead of charging appropriately they make themselves appear as if they hook up a good deal when all they really do is trick people into buying junk product and making it hard to return. Scumbags!
I'll attach some of my email feed from their "customer support" below
Do not purchase their products you may and probably will regret it!

Have some advise/opinion for those that do your own repairs on vehicles or for those that might ever be in the need for auto/car parts. I do allot of my buys online and sometimes will have an occasional problem with a part. Damaged or incorrect happens. I have several times purchased parts from Rockauto and never had any problems and everything went smoothly. I recently purchased a $605 part from Rockauto and I made an error/mistake when I ordered the part. When I got the part several weeks later I immediately found out I had ordered a part for a different model of vehicle similar to mine. Now the only customer service available is through their web site and it's extremely limited and good luck finding a similar situation to what you might be experiencing. So I hoped for the best and requested a return authorization. Printed document that was sent to me and shipped the part back. A week later i received the same box delivered to my house. The return was rejected because the box had become damaged in 4,000 miles of shipping. Now the quality of box was questionable to begin with and it didn't fare well after the first 2,000 miles. Absolutely no way to call and speak to customer service and I've received no response from my email to customer service. So they make returning anything next to impossible and heaven help you if the box get damaged in shipping an item two times. So I'm out $509 for a part that doesn't fit and won't work on my vehicle! Stay away from Rockauto and do business with a company that has customer service to deal with any issues you might have.

RockAuto Order Confirmation
Order *******

Part Number Part Type Price EA Core EA Quantity Total
2006 JEEP WRANGLER 4.0L L6
ACC ******* (**************) Flooring
Color: 1001A Black $ 509.79 $ 0.00 1 $ 509.79
DORMAN ******* Cup Holder $ 19.88 $ 0.00 1 $ 19.88
STANDARD MOTOR PRODUCTS DS1057 (DS-1057) Wiper / Washer Switch $ 106.79 $ 0.00 1 $ 106.79
Shipping Ground $ 49.98
Tax $ 54.91
Order Total $ 741.35
American Express -$ 741.35
Balance Due $ 0.00
When the last item on your order ships, we will send an email listing tracking numbers for all the items on the order.

I have never had a issue with rock auto.i have purchased many times,always fast, correct 5 +stars

BUMPER FOR 2001 GMC BAD PACKAGING PLASTIC ON BUMPER IS DAMAGED 2 TIME RETURNED AND GOT CHANGE FOR IT.MY PHONE NO. *******413 CALL ME