Rockville Audio

I made a big order on this website for acoustics and an amplifier for my boat! The store sent the order in 3 different packages. As a result, I was given erroneous very cheap speakers, but they did not send expensive outdoor speakers for the boat. I contacted the support service on the store's website and outlined the essence of the problem! I offered them to send me the product that they did not send and sent the wrong one! To which the answer was given to me: WE DECIDED THAT YOU CAN KEEP THE WRONG PRODUCT AND PLACE A NEW ORDER ON THE WEBSITE FOR THE PRODUCT YOU NEED! I don't agree with this situation - that's why I'm writing this review about this store! Not only does the product I need cost 203 USD, but the one that was sent by mistake costs 37 USD

I puchased a 180 watt 6 channel 70v reciver.
So far perfoms as expected. Support was great with the 1 question I had.
Running 8 speakers in my pool table shed out back and sounds great.
For the cost/value Im good

I bought these big Bluetooth speakers from Rockville online and was happy, for about two or so months until one day it abruptly died without a reason. The thing that kills it even more, is that they refuse to even send a postage paid box for the return or exchange. On top of all this, they have a dead customer service help line, so don't get these Bluetooth speakers, heck don't buy anything Rockville period.

I returned all of the items to rockville and they only gave me a partial refund! I talked to a crap load of people to resolve this but no results! I had to dispute the charge to my bank to get the rest of my money! Keep your money and shop elsewhere!

Purchased a brand new Rockville flip down TV/Media player. First time playing it, the screen went blank in the middle of the movie yet the audio was still playing. Contacted business and took them four days to get back to me via email. Forget about trying to contact them via phone or chat as it will produce no results. When we finally received a return email from tech support was asked if the problem "fixed itself". Their products only have a 90 day guarantee. I can see why.

Be prepared for damaged goods on arrival due to poor packaging and if you are not in the USA, they will NOT send any replacement parts. Time wasting customer service workers also took way too many emails to finally get to the point that they don't provide an international warranty. Rockville is a company that is happy to take money from international customers but won't have anything to do with after sales. Chinese companies are better than that! I expected more from the USA, but I guess that is prejudice.

Only had my speakers for just over a year sound went out and will do nothing about it. I emailed them and they said it was out of warranty and have nice day. Really $250 and you can't even suggest maybe a discount towards the next one or something. But I'm going to right this review in hopes of don't buy online at least through this company. Better off buying something in store at least you can go back to the store.

Bought a radio with USB capability, doesn't work, tried calling - put on hold forever with the hold music assaulting my ears (worst ever). Still waiting after 2 days for a call back. Don't waste your money

I purchased a large Karaoke set for my daughter Christmas 2022. It's February 12th and all equipment has still not arrived. Their customer service is appalling and after dealing with PayPal they said to reach out to my bank. Emails are illegible. Response is basically that you're a liar and that the parts had to be boxed. I cannot wait to reship this thing we cannot tear back to this manufacturer! Use common sense please! If you need something, anything- Save the hassle we've been through and purchase from elsewhere

Absolute worst customer service experience ever! Sure, they love taking your money and are the friendliest sales on the planet. They're smart with the product too. But, the equipment is trash and trying to correct the problem? Huh, good luck! Never return calls. Turn around time is horrendous and good luck talking to someone in the customer service department. Their excuse... "Every business has unhappy customers!" My recommendation... Spend the few extra bucks and go to a reputable company. I gave them my shot and I got what I paid for. JUNK! And, horrible service. One positive thing I learned... Check reviews before buying. Lesson learned! Good Luck everyone. I hope my terrible experience helps you make a better choice.

Review from Johnny D! Got to start this way sorry! I got cancer and don't have a lot of money to just put out on just anything! Told my wife I would love to have a system in my truck like before! So I did research and seen Rockville ordered them and DAMN! They bump hard in right box with right Amp! Thank you ROCKVILLE for making a wonderful speaker that someone like me can have a system! God bless

I bought a marine system that was not what I was told it was but left it installed amp always made some weird noise now will not turn on. I have to send it back wait for them to figure out what's wrong with it before I get a replacement o. Top of there slow shipping its not worth the headache amp later 6 months which is out of their return policy. If you install it be ready to spend more money

Only had the system for not even 3 months and 1 of the subs blew and the amp went into protect mode yesterday I tried to reset it and its the same thing as before. I personally am not purchasing anything else from rockville.

Paid for a low profile sub. Paid for 2 day shipping! Here we are 3 weeks later no sub... keep giving me the run around, tried to blame fedex. So I called fedex they said they never received anything that only a shipping label was created. I want my fffffing money back!

I do recommend this website. They will tell you orders are delivered in a day and it's been 4 for me to even get the payment approved. And they will not notify you on any of your stuff until it goes to fedex. I've had to do the most just to find out my order has been canceled and how long it takes to get your money back you don't even want to know. If you read this and was dumb enough to continue on the website because you seen cheap stuff you deserve everything coming to you. Seriously.

Flashy website with reasonable prices on audio products but my goodness! Slow shipping, had to email to get answers. Website is misleading saying all orders ship same or next day. They either don't have the inventory or they really don't care once you order. Lots of praise about their own products. I sure hope that once my speakers do finnaly show up they are decent product. I would not order from Rockville Audio/ Audio Savings ever again. May have to dispute the charges with my credit card.

Customer service is really bad, called more than 3 months ago for parts on a DVD headrest. They created a ticket but never called back. I called them several times and they say they'll call when part is available. I'd rather they just say they don't sell them so I didn't have to wait for nothing. Never again.

I was ready to order RPA60BT V2 audio receiver described 5.2 audio. On another page as part of the same product it was specific as a 2.0 unit, I called "Rockville" tech support. The representative told me that the real spec should be 2.0 or stereo; not 5.2 at all. Having never heard of "Rockville Pro Sound & Lighting" before, I googled customer reviews for "Rockville" as a company. On all 5 categories the average review listed as 2 star at best!. The number of complaints and unresolved issues INCREDIBLY HIGH! Therefore, I resumed my search for a quality 5.2 receiver

This company does not know how to run a company... The customer service reps lie and treat thier clients with no respect. If you ask they a question you get a word salad like as if you are a 2 year old. I bought 2 speakers for a specifc date/Gig. They send one and then tried to blame it on FEDEX... When all the time they did not ship the second with the first. I tried calling to explain the situation and the agent just keep saying the same thing over and over which was a complete lie.

I ordered and paid $631.17 for a stereo receiver. It was delivered by Fed Ex... that is to say they put it on my front porch and of course some porch pirate stole it. I contacted Fed Ex and they referred me back to Southern Electronics, Rockville. All I get is the run around. I was hoping Rockville (Southern Electronics) could help me out. I have advice... don't buy from a company that uses Fed Ex... I wanted help in getting a claim resolved with Fed Ex for negligence... leaving a $637 stereo receiver seems to be very negligent to me. I was hoping I could get assistance in this matter but neither Southern Elec. Nor Fed Ex. Is taking this seriously. I am very disappointed in both companies and I am out $637.17 and left with no stereo receiver. I'm a retired police officer from Phoenix and can't afford to do business with such companies.

I purchased a switchable pwr supply and I got it in and the box was damaged and not inside of another box like most electronics should be shipped and before I opened it I was thinking oh no! Sure enough I took it out and it was bent up, so I reached out to the company over and over with emails and pics as requested by Val at Rockvile. And it's been like a cricket farm for days...nothing!

I purchased the BPA 15 karaoke system, very sharp looking, I had a show to do this last Friday night, and everyone was raving about the incredible sound, crystal clear, the vocals from the wireless easy to blend with the music, no squash. The customer service was stellar, everything happened just as they said it would one of the smoothest purchases I have made in a while.
Michael Sparks

15" sub for under $150 thats "made in usa" in my opinion well worth it. Other people review these subs as what they are, and in my opinion you get what you pay for. That being said, the w15k9d4 is a great buy!