Rockville Audio

I purchased the BPA 15 karaoke system, very sharp looking, I had a show to do this last Friday night, and everyone was raving about the incredible sound, crystal clear, the vocals from the wireless easy to blend with the music, no squash. The customer service was stellar, everything happened just as they said it would one of the smoothest purchases I have made in a while.
Michael Sparks

Non existent techinical support. Dont buy form them like we have only to find out we re on our own to figure this out. No manual included with the purchase. This company is a joke.

It's indescribable how pathetic this company is a blaring look at the quality of ownership, the leadership and the unfortunate people that have to work for these pathetic morons. Their inability to do what they say after taking my money is now affecting my business that is run with integrity. Their lack of respect and rule of decency in the business community is now costing me valuable time and money. A complete disgrace to all people trying to do the right thing in business. This comment is not strong enough to describe how pathetic everyone in this business is.

Wow you guys did not pay for the return thats not cool your stuff was defective and i had to pay $200 more dollars for you guys to fix them that's really messed up and after reading some of the reviews i hope i get my speakers fixed i cant complain about costumer service that was great but if your. Equipment is defective you should not be making your customers pay for returns make better products or pay for the return

The power GIG rpg-225k is junk. First the speakers definitely came used. One smells like it had been in a fire, and thee other a strong mold smell. The master speaker has already stopped working. First the horn now stranger things keep going on. I can not reach anyone and boxing these speakers back up is almost impossible due to the conditions they came in. These were not new and at this point I feel I have been lied too, ignored, and feel I should be sent the product I paid for. *******@gmail.com is my email incase someone from Rockville actually reads anything

Alright first off let's start with the fact they test a speaker that can take 2000 watts of consistent power at 4000 watts which can damage the speaker it takes 3 days for them to handle orders most companies during the handling faze of the order test the speakers if they are testing customers speakers at 4000 when they can take 2000 they are potentially damaging the product.
When I asked why are they testing these speakers past their comfortable watts they didnt answer for days. So I asked them to refund my money all $400 + they have nothing to say besides what I already know and the didn't send me my money back. I put systems in to other people's cars for a living I was told to give them a chance now I know better I'm going to get in touch with my lawyer over this.

Buyer beware this company promises alot then uses cheaper material than described to make a sale their subwoofer enclosures are stated to be made of 1 inch mdf faceplate when in fact its 3/4 thick and 3/4 mdf throughout but it's only 1/2 inch

Sent me in the box a European charger. Still waiting after 3 months for an American charger. Tell me it's covid and parts department is backed up... I'm sure it is backed up. They are playing video games. I'm sure. Stay away... and they sell on Amazon, my next tour for remuneration.

A week after ordering a mixer stand, it was still in the "awaiting fulfillment" stage. I called, nobody ever picks up. I emailed, the said it takes 1-2 days to fulfill order. I canceled order, they did not acknowledge. Amazed they are able to stay in business.

I purchased Rockville's touch-screen DVD headrests (with earphones) new last year through Walmart.com and had them professionally installed in my Acura. I've had to swap them out 4 times within the past 10 months as they continually malfunction and stop working.

Every-time one of them breaks, Rockville makes me remove the entire system (remotes, wires, headrests, etc), pack it all up, mail it back (at my expense) and wait weeks for the replacement. One time they simply repacked my devices and mailed them back to me without even repairing/replacing them so I re-installed the system, realized it was still broken and then had to uninstall and mail it back to them again (at my expense).

Their products are worthless junk. One headrest suddenly stopped working again today so I will soon be on my 5th system. They may as well be paper-weights. Don't waste your time or your money on these cheaply made pieces of garbage. A great concept poorly designed and executed.

Ordered a HT S56 on December 9,2020, was issued a FedEx shipping number the same day, as of December 23,2020 haven't received it. With two emails in correspondence with Rockville, I can understand their claim of a delay cause of Covid, over two weeks delay, No. Then they claim that FedEx is short trailers cause of over demand. Yet they claim they can't offer me a refund cause the package is shrink wrapped and on a pallet inside a trailer for shipping. I should have done my research on this company as the majority of reviews are nothing but bad ones. If you are smart, stay away from this business and find some other business with good reviews to buy from.

I've dealt with this company for a long time and the one time they sent me something that didn't work the service was crappy I hate that I'm done with them because I've gotten some nice equipment But I couldn't take the service I got today. It's like they don't care abt righting their wrongs.

I ordered the Rockville Rock Anywhere bluetooth speaker for my UTV. The speaker arrived as scheduled but when I followed directions to charge the speaker it failed to charge. I tried it in my vehicle with the same connection that I use for my phone and it still wouldn't charge. I called the company and was they told me a procedure to use to correct the situation. I tried that and sent pictures of my attempt to charge the speaker. I never heard from the company again. The speaker was reasonably priced but it still is a loss because of poor customer service. I would not recommend this company. I can't give minus stars or I would do so.