Rockville Audio

I had bought the Ground Pounder 800 watt twin 10inch subs and had it professionally installed and not even one month and the unit Is blown and I'm not too happy so stay far away from Rockville Audio. Junk system

I purchased a Rockville home Surround sound within 2 months the remote broke because it's so cheaply made, contacted customer service told them about it they said they would send an email. I never received an email contacted them again wanting a refund they said they would get back to me within a day. Still haven't heard from them. Note: you can not use the Surround sound without the remote! $165 wasted! DO NOT BUY FROM THIS TRASH BRAND!

I placed an order in march and never received my merchandise because Fedex never delivered it. But now that I think about it im not sure that Rockville even sent it out because I called and had an investigation started for Fedex once I spoke to them they told me to open one with Rockville and i did. They started they would investigate and get back with me. A month went by and nothing I called back 3 other times still nothing. My last call on the29th of last month (June) asking for a refund I was put on hold and them told a refund was issued and I shoupd receive it within 5-7 business days. Toda July 12th makes 9 days and still no refund. If I had read the reviews I would have never order with them. This was a birthday gift that my husband never received. Very disappointed. Poor customer service. Worst experience.

I would give 0 stars if I could. I purchased a complete system from the Rockville websight. I received a partial order & it was wrong. The orders were sent by audiosavings.com. Tried calling both co. S. same recording by same man. They will not answer talk to customers by phone. Sent emails to both. Got a reponce from eBay! Got a phone # from my credit card co. Called it. Recording from another co. E distributes. This co. Is permanently closed. Had to file a dispute with my credit card co. I still have not received the second half of my order. Recap: 4 companies, 4 phone #s, 4 email addresses & no answers or responses. If you make a purchase & you get the wrong or damaged items, this is what you will have to go through. Their customer service is non-existent. Their business practices are fraudulent.
Check out their BBB ratings. Many complaints with the same problems. Do not make a purchase from Rockville or their associate d companies listed above.

The Rockville 5.1 Channel and sound amazing but today went I bought audio optical cable something is wrong but tomorrow went I will call I think that supports team will help me or change the woofer channel to me but I recommend this sound because I used Bluetooth in my phone and excelente price too. And customer service is very nice too Rockville customer service will help me tomorrow I love football And need please listen in sound round because the jazz music sound amazing from Bluetooth! Thanks you Happy Fall and be safe I keep receipt private

My first experience with them was my last. I purchased a set of speakers off their ebay site. First they sent me the wrong speakers. I contacted them. They gave me an RMA and emailed me a return label. I asked them to send me the speakers I had originally purchased. They never answered me back regarding that. They received their speakers back and gave me a partial refund. They said it was because the box was opened. But the product was never removed and it was never used. I've never dealt with a company before that had screwed up then charged me for return shipping. Or any company that didnt answer their emails. Terrible communication on their behalf, lacking customer service. After the partial refund I asked ebay to step in and help. They took it upon themselves to make good on Rockvilles screw up and refunded me the rest of the money held back by rockville.

Wired up amp in my boat used it three times load pop and no sound
Emailed everyday for two weeks no response after reading reviews thought customer service was sleeping all day but sounds like they are dodging everyone else who can not get help either
I'm going to keep trying but I'll just find a different company to buy another amp
Even I do get them to fix it I have my doubts it will last long

THIS COMPANY SUCKS WHEN YOU ORDER ANY TIMES THEM THEY GIVE YOU A FAKE TRACKING NUMBER AND TELL YOU THAT YOUR STUFF IS SHIP, THAT ONE BIG LIE, ILL NEVER BUY BACK ANYTHING FROM THEM ANYMORE 3 WEEKS LATER I GOT MY STUFF AND IT WAS BROKEN.

Rating: (5/5)

I recently encountered an electrical issue with a newly purchased enclosed subwoofer from Rockville. Initially, I was concerned that I might be out of luck, but Rockville's customer support team quickly turned the situation around. Their response was nothing short of exceptional – merciful, generous, and incredibly fast-paced.

I'm not exaggerating when I say that Rockville's customer support exceeded my expectations. They went above and beyond to resolve my problem and ensure my satisfaction. In particular, I'd like to commend Tim, the representative who assisted me. He was not only knowledgeable but also remarkably easy-going, which made the whole experience a pleasure.

As an enthusiast who loves working on my car and appreciates quality audio, I can confidently say that Rockville's products are top-notch. This incident has not only reaffirmed my trust in their audio/subwoofer offerings but has also changed my perception of customer service reps in a positive way.

If you're in the market for audio products or subwoofers, Rockville is the company to choose. Their dedication to customer satisfaction and the quality of their products are truly commendable. I wholeheartedly recommend Rockville to anyone seeking an outstanding audio experience.

Thank you, Rockville, for turning what could have been a frustrating situation into a shining example of excellent customer service and quality products.

Sincerely,
Sir Alex

Every aspect of my tm150 purchase was a disgrace to ANY business. Worst customer service ever. Worse than dealing with the inbreds of Wal-Mart. Highly recommend avoiding at all cost.

I purchased the Rockville SS8P for my Hyundai Elantra GT in 2018. It was perfect for what I was looking for - something to accentuate the bass, not cause an earthquake. Loved it; going to purchase another one for my 2016 Kia Soul.

Bad expirience, placed an order twice and was canceled, first time they stated that billing address was wrong, second time they canceled bec shipping address neess to be the same of billing, if that's the case, why the system allows to put 2 addresseson addition to that when you order something, is important to ship items to an address that someone is there to receive to avoid shipping stolen.

Was looking for other speakers and home stereo equipment. Will shop somewhere else. Bass max volume is 60. All speakers 15 max volume.
Very disappointed

This website is a scam please stay away from this website please don't just don't you will not get your item to you Rockville Audio website they need to be shutdown for taking people money they took $197.00 from me and they never send my item to me they are scams they blame FedEx for everything like it's been shipped or the FedEx has not scan the package yet or the FedEx package is delayed it's not true at all they are scammers lying to people here is proof they blame FedEx for everything to scam people on their money and good luck trying to get a refund back it won't happen don't buy anything from Rockville Audio website it's a big scam company

I purchased a 70V 6 zone amplifier and and a dozen outside speakers from Rockville last year. The outdoor speakers worked quite well and the amp was okay but had some dead spots in the level controls. Not bad for what I paid. Jump forward to this year. It was time to expand my system so I ordered four ceiling mount speakers When they arrived it looked exactly like someone had pulled four speakers from the discard pile, placed them in a box and shipped it out. Every speaker was bent or broken, every grill was bent, the cardboard wrap was torn, even the instruction sheet was crumbled. I sent an email to Rockville with a couple of pictures and asked for a refund. Their reply was for more pictures. Then their plan was for me to ship their trash back to them so they could send replacements. Seriously? They should take a lesson from Amazon on customer service. We went back and forth a few times and I finally told them to keep the money, I want no more to do with them. My recommendation? If you buy from them don't expect much but you'd do better to put your money somewhere else. theavguy.com is pretty good but a little pricey. You get what you pay for.

Non existent techinical support. Dont buy form them like we have only to find out we re on our own to figure this out. No manual included with the purchase. This company is a joke.

Payment options said buy now pay later with pay pal receipt says purchased with said method and they took the whole payment right away not made about the money as much as the false advertising

I ordered 50 ft. # 14 COPPER audio wire, the wire that I received was NOT Copper, and it is most definitely NOT # 14 wire, although it says that it is by the stamp on the wire, however, it is NOT. I have been an electrical contractor for 50 years, so I know wire. What you sent me is # 16 stranded steel wire. See photo: The wires on the bottom is what they sent me, it is supposed to be # 14 copper wire, and it is not # 14 and not copper. The wires on the top are # 14 wire and they are copper. I purchased this from Autozone. DO NOT PURCHASE ANYTHING FROM ROCKVILLE AUDIO... They are Liars and Thieves. I sent them an email; and I am still waiting on a reply...

Garbage products. Garbage website. Garbage ordering system. Garbage packaging. Garbage shipping department. Garbage customer service. Don't…buy…anything…from…them!

I ordered Rockville10 inch sub and amplifier combo kit, AudioSavings, On October 28,2021, got an email the next day saying that my order has shipped, will arrive Thursday November 4,2021. I never got any other update besides that. It is Friday November 5,2021 and still nothing, I emailed them for a refund, but they said they couldn't refund me cause it already shipped. LIES… I've also gotten with FedEx and they said they haven't received anything to get with the shipper… Rockville, Audio Savings is crap… just getting a run around… never ever order from these people…. SCAM SCAM SCAM…

THEY LIE TO YOU ABOUT THE SHIPPING AND THERE QUALITY SUCKS STAY AWAY WARNING THEY NEED TO BE OUT OF BUSINESS FLEA MARKET HAS BETTER QUALITY THEN THEM TAKE YOUR CHANCE AND I CALLED OVER AND OVER ABOUT THE SHIPPING ALL THEY DO IS LIE AND TRY TO STALL YOU NEVER AGIAN IN LIFE WILL THEY GET MY MONEY ONLY REASON IS BECAUSE MY DAUGHTER BIRTHDAY THATS WHY I BOUGHT IT

I purchased this just for the system to give out in only two months and the amplifier is even worse the replacement they sent gave out even faster too!

Purchased (4) Rockville ROCKSTRIP 252 LED DMX RGB Color Strip DJ Wash Up Light Bars+Bags.
DID NOT come with the 4 DMX cables as described. Emailed 4 times about the missing cables. Kept getting the run around. Final they agreed the 4 cables were suppose to be included and would have them shipped.
9 days go by and NO cables... emailed again and they said they would not be able to send cables and I could return system. WHAT the?!#@#@!. Don't BUY from these IDIOTS. WORST CUSTOMER SERVICE EVER!