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Roommates.com

How would you rate Roommates.com?
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California
1 review
0 helpful votes
Follow Pablo V.
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Seems like scam
January 20, 2025

I have messaged almost everyone looking in my area and no response and also it's been three months. This is my last month that I'll be using this service. Only one person responded to me and said she'll get back to me and never did. I have better chances on Craigslist

Date of experience: January 20, 2025
Customer-Support -. Roommates.com Rep
3 months ago

Hello,

It's unfortunate that you did not get as many responses as you would like using the site. Roommates.com is a bulletin board service so we cannot guarantee users will contact you. Responses can vary depending on pricing, location, and the preferences you set.

We wish you the best with your roommate search.

Roommates.com Support Team

Pennsylvania
1 review
0 helpful votes
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Frustrated
March 18, 2024

I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..

Date of experience: March 16, 2024
Texas
1 review
0 helpful votes
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Roommates.com has been giving me successful results for over four years. I've learned to use this tool effectively; thus, I always find outstanding roommates on this website: financially responsible, respectful, discreet, clean & organized.
I get the VIP membership for the most effective results.

Date of experience: May 30, 2023
Kentucky
1 review
0 helpful votes
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If you're looking for a roommate, Roommates.com has twice found me a great roommate. Their matching technology is spot on. As long as you enter your information correctly and fully, you will get accurate matches. You can also message with potential roommates to discuss things before actually meeting in person. You can weed out anyone who you might think is not a good match. If I ever need a roommate in the future, this will be my first stop.

Date of experience: June 16, 2023
California
1 review
6 helpful votes
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Don't Waste Your Time
December 13, 2022

Despite the negative reviews, I signed up for this site, thinking my luck would be better. Nope. Scammers paradise. I'd get a "perfect match" notification, only to find the profile gone by the time I clicked on the message. Don't bother with this site. I never thought I would say this, but Craigslist is a dream compared to this site. Their "pay to play" model is just plain dumb considering all the scammers on the site.

Roommates.com: No need to post your canned response about the site being a bulletin board in which people post for roommates, etc. We get it. Site still sucks.

Date of experience: December 13, 2022
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate that the site didn't work out for you. We do appreciate the feedback and it will be taken into consideration for future site improvements.

Roommates.com Support

Florida
1 review
1 helpful vote
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This company is a scam!
December 10, 2023

I had several people respond to my profile with one prospective roommate that was perfect. The person asked to see the room then no more of my messages were read and I don't receive anymore messages. I know they were unread because under my message it said unread. I believe they don't want to actually put roommates together, they just want you to keep paying for the service. Beware!

Date of experience: December 10, 2023
Customer-Support -. Roommates.com Rep
over a year old

Hello,

I'm sorry to hear that you're experiencing difficulties with communication on our platform. It's important to us that our users have a positive experience and find the roommate situation they're looking for. Sometimes, users may not respond for various reasons, and it might not necessarily reflect the intentions of our service.

If you're concerned about the lack of response, I would recommend continuing to reach out to other potential roommates. Our platform is designed to help users like you find a match, and it's quite common to have to contact multiple people before finding the right fit.

If you have any further concerns or need assistance with your account, please don't hesitate to reach out to our Customer Support team at support@roommates.com.

Roommates.com Support

New York
1 review
3 helpful votes
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Diana has rooms for rent bur, I would NEVER EVER recommend her! She keeps your deposits at the end of your lease! She will make up excuses just to not pay it back. She lives off her rent money! She's very controlling, will get up in your business and go through your room. She has rules on how to share the bathrooms and kitchen. It's common sense! If you choose to use her, don't say you weren't warned.

Date of experience: July 26, 2023
Arizona
5 reviews
7 helpful votes
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Full of fake profiles
February 13, 2024

I spent the money on a premium membership and completely regret it. I reached out to over 20 people and got a response from one. Let's do a side by side comparison!
Number of responses for a roommate:
Roommates.com -1 / Craigslist-28
Actual showing for 3 rooms:
Roommates.com - 0 / Craigslist - 7
Rooms rented:
Roommates.com -0 / Craigslist - 3
Cost:
Roommates.com - $17.98
Craigslist - $0.00

Avoid this FAKE website.

Date of experience: February 13, 2024
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate that you did not have a good experience on Roommates.com. We do not post fake profiles, but we are a bulletin board service so you should self screen and follow the Safety Tips posted on all profiles. We also have Report/Block buttons to notify customer service of suspicious accounts.

You can send messages to users on the site for free, and include your contact information if you would like. Once you start getting replies then you can pay for a membership to read and respond. Finding a roommate can be tough and there can be many reasons why users do not reply. Adjusting your preferences, and doing a broader search could bring up more matches.

We appreciate your feedback. If you have additional questions or would like some helpful tips on finding a roommate please contact us at support@roommates.com.

Wishing you the best on finding the perfect roommate!

California
5 reviews
21 helpful votes
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Every message I received from Roommates.com was a scam. Not one was a real person with a real room to rent. Of 12 people who messaged me in the 48 hours I was on the platform, all 12 immediately went inactive. Of those 12, a total of 11 had their messages banned for violations, and the one who wasn't banned went inactive immediately. Not one person who I messaged even read my message, so those seem to be bot accounts with no rooms to rent. Do not join, do not spend money, do not use this site.

Date of experience: November 10, 2022
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It's unfortunate that you did not get more legitimate responses. Roommates.com is a bulletin board service and we do our best to keep the scammers off the site. If we remove an account we do remove all messages they sent out to keep our legitimate members safe. We do not have bot accounts, and we cannot guarantee users will contact you. Hopefully you will be able to find a roommate soon. If you want to give us another try please contact us at support@roommates.com and we can give you some tips on using the free portion of the site.

Roommates.com Support

Georgia
1 review
4 helpful votes
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Used the service for two days, only received messages from spammer/scammers. When I immediately ceased use of the app and asked for a refund, they said that my reading of messages from one said spammer constituted use of the premium service, as it wouldn't have been possible without paying.

Indeed, being spammed on your terribly moderated service would not have been possible without spending $20.

Date of experience: February 17, 2023
Customer-Support -. Roommates.com Rep
over a year old

Hello,

I'm sorry you didn't get more legitimate responses from users on the site. Roommates.com is a bulletin board service so we do our best to keep the scammers at bay.

We do have a report button on every profile for you to utilize to report and scammers you come across so our fraud department can get eyes on them quickly.

Please contact us at support@roommates.com Attn: C/S Manager to receive a refund.

Roommates.com Support

California
1 review
12 helpful votes
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Scam and Cash Grab
July 20, 2021

This site is pretty nicely laid out. And seems to be effective at finding roommates. BUT this site is a professional scam. I made a listing looking for a roommate at our house. I received multiple messages and with curiosity I paid for a 3 day membership to read and reply. So it seems that the responders now need to pay to read my messages if they don't put their contact info. That a scummy tactic. If one side paid, why don't allow other end to read and reply no matter what.

BE WARNED! This site was built to function as as professional SCAM.

I'm sure they will post some copy and paste response on here…

Date of experience: July 20, 2021
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Roommates.com is not a scam. We have assisted countless members in finding a roommate with the free portion of the site. All members are welcome to post their contact information in the free messages they send to other members so that only one party would need to pay in order for you to connect outside of the website.

It's unfortunate that you didn't have luck in finding a roommate on the site. If you would like to try the site again and get some helpful tips on using the site please contact customer support, or if you would like a refund you can also request that at support@roommates.com.

We wish you good luck in your roommate search.

Roommates.com Support

Georgia
1 review
2 helpful votes
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Privacy and reasonable cost
September 13, 2018

I found a roommate from this site within a couple of weeks. I signed up for 30 day access. I really liked that the cost was reasonable and that I only needed to pay for a short period of time. I dislike sites that keep billing my credit card month after month. Also, the email feature protected my privacy. I feel the platform allows people to connect and share their requirements and photos with ease. I will use it again in the future if I need it again.

Date of experience: September 13, 2018
Arizona
1 review
2 helpful votes
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Nothing but scammers
August 27, 2023

I've been using this service for about a month now and have unfortunately spent around 30 dollars on it. I have used it in the past before the great change of 2020 and it used to be good. Now it is nothing but scammers. Seriously, the first person to contact me 5 minutes after I joined was a scammer. The next three people after that was a scam. Next, I reached out to 8 people who, half of them read my message, but none of them ever responded. I found one person who, as soon as we were supposed to meet to view the room, texted me to let me know the room had been rented. The next two people who contacted me were scammers. I had another person contact me who seemed legit but they were in the wrong area and now I am writing this review because the last person who just contacted me had the literary skills of a Nigerian prince, supposedly from "NJ" and conveniently not available to meet me in my own state. You will also constantly get notifications of these scammers who are "perfect matches", only to have their profiles up for a few hours before they are removed as they troll the website which gets annoying. You might find some one on here but I strongly recommend not paying for this broken service seeing how the website is absolutely useless unless you do pay.

Date of experience: August 27, 2023
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Thank you for your feedback it will be taken into consideration for future site improvements.

We do our best to remove the scammers as soon as they are found or reported to us.

As a bulletin board service we can't guarantee users will respond to your messages, but you can post your contact information in the free messages you sent out to other users so that only one of you would need to pay for a membership in order to communicate outside of the website.

Roommate hunting can be difficult and frustrating but hopefully you have found a good match.

If you have additional questions about how the site works or want more tips on using the free portion of the site please contact us at support@roommates.com.

Roommates.com Support

Arizona
1 review
16 helpful votes
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Wow...
May 22, 2020

I've been wondering why people never message me back and end up in-active on the site. And then when someone sends ME a message, I finally find out why.

Why is it necessary to pay a fee in order to read people's messages? How is anyone supposed to find a roommate if you have to pay to see each other's messages? Please consider fixing your website.

Date of experience: May 22, 2020
Customer-Support -. Roommates.com Rep
over a year old

Hello,

We are sorry you aren't happy with how the site/app works. You are welcome to include your contact information in the messages you send to other members for free so that only one of you will need to pay for a membership to contact each other outside of the website.

Countless members have found roommates while using the free portion of the site.

If you have additional questions on how to get the most out of using the site please contact us at support@roommates.com.

Roommates.com Support

Illinois
1 review
3 helpful votes
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Excellent!
December 1, 2016

This a great roommate finding service that I have used a few times over the past 10+ years. It doesn't get any easier to filter the kind of roommate I'm looking for. It's definitely worth the small fee rather then weeding through spam and weirdos on free sites. I've gotten many quality roommates and will continue to use their service if I need one again in the future! Thank you!

Date of experience: November 30, 2016
California
2 reviews
9 helpful votes
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I came on site jabber to do the review for roomster.com - because it absolutely sucked with 1 fake lead and tries to auto-renew your membership, while roommates.com actually gave me real leads and got me a room.

So after reviewing roomster.com with 1/5, I decided to take a look here, and surprise, 1/5 also!

From my view roommates.com worked, so it deserves at least a 3/5.
Since the sites needs to make money, it's totally understandable to charge people for its service. Now, if only it allowed FREE members to read messages sent by PAID members, I'd give it a 5/5. I'd imagine it will drastically improve chances of a good match, and not as many messages sent with no reply.

Date of experience: August 4, 2013
California
1 review
8 helpful votes
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I wrote a very detailed and comprehensive description of my place, myself and what I'm looking for. But I could not paste it into the Field on the site without it appearing as one large paragraph with no spaces.
There is no attempt made to match what you are looking for with prospective Roommates.
I got daily "matches" from people I would not consider. (too young, too old, not a match, not even same city)
All messages back and forth are treated like texts. Press "Enter" and message gets sent. Incredibly difficult to communicate.
All this after spending the $15 to read profiles.
Complete waste of Money and time.
Unless website for finding prospective roommates.
I found great people on Craigslist for free.

Date of experience: May 1, 2020
Customer-Support -. Roommates.com Rep
over a year old

Hello,

We appreciate your comments and they will be taken into consideration for future site improvements.

Roommates.com is a bulletin board service so if members choose not to fill out all of their profile information then only one thing on their profile could make them a match.

All members are able to send messages for free and include their contact information in them if they would like, so that only one person would need to pay for a membership to communicate outside of the website.

If you would like additional tips on how to get the most out of the free portion of the site please contact us at support@roommates.com. Roommates.com Support

Illinois
1 review
7 helpful votes
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My experience has been pretty much the same as all of the others. No legitimate emails. I had a couple that were so clearly fraud with misspelled words and very poor English. The sender claimed to live in my city but from the statements they made it was obvious she had never even been here. If this was an email that they let through what must the others that they stopped be like? Terrible!

Date of experience: January 31, 2014
Customer-Support -. Roommates.com Rep
over a year old

Hello,

This is Roommates.com Customer Support.

I am sorry to hear you did not receive more valid responses. Roommates.com is a bulletin board service so there will always be some people that are not on the site for the right reasons, but we try to remove them as quickly as possible.

When a fraudulent account is detected by our Fraud Department, the account and any messages sent from that account are automatically removed in order to protect the legitimate members of Roommates.com. Unfortunately, many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. We are doing all we can to protect our members and keep scammers from posting on our site.

We hope you will give us another try. We have some helpful tips to make the most out of your time on the site. Please contact us if you would like to give the site another try.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com

Ohio
1 review
5 helpful votes
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Deceptive Advertising
November 15, 2015

I am glad I read the reviews first. I will pass, it sounds like Roommates.com is using deceptive advertising to lure in customers. Not good because customers are unhappy and feel mislead. Free is Free, period. Put your charges up front vs hiding them behind a dark face. Be Honest. I almost signed up, something told me read the reviews first. I too thought it was totally free as there was nothing in the wording that indicated their would be a charge later. Deceptive Advertising. Roommates pre-worded explanation is just a well written script but that's all, it does not truly feel sorry for misleading the customers or does it address each of your reviews.

Date of experience: November 15, 2015
Customer-Support -. Roommates.com Rep
over a year old

Hello,

This is Roommates.com Customer Support.

Roommates.com does its best to give members the information they need regarding the site and how it works.

If you go to the site and click on the More Info tab you will find the Frequently Asked Questions page and the first question answered on that page is What does it cost? All membership options and fees are posted plainly on that easy to find page. The cost options are also located in the Terms of Service located at the bottom of the page.

One perk about using Roommates.com is that we do not have a rebill system so you would never be signed up on a subscription billing. Once the time frame of the membership you choose ends, it cancels itself so you don't have to worry about canceling it.

We hope you change your mind and choose to give us a try.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com

Florida
2 reviews
2 helpful votes
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A site for sore eyes!
October 30, 2016

I just wanted to make a simple compliment. I'm not sure of the exact date, but about 13 years ago I found a roommate through Roommates.com and we are still rooming together through two apartments and one house. It was so easy and fast that I recommend this site to anyone looking to share whether they own a home, rent an apartment or just need a room to crash. So thank you Roommates.com for helping me find mine and still being here for the people who need you, both young and old.

Date of experience: October 27, 2016

Overview

Roommates.com has a rating of 2.1 stars from 323 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roommates.com most frequently mention total scam, pay money and read messages. Roommates.com ranks 6th among Roommate sites.

service
55
value
55
shipping
17
returns
24
quality
44
This company responds to reviews on average within 0 days