• Roommates.com

Roommates.com

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Overview

Roommates.com has a rating of 2.1 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roommates.com most frequently mention total scam, pay money, and read messages problems. Roommates.com ranks 10th among Roommate sites.

  • Service
    48
  • Value
    48
  • Shipping
    15
  • Returns
    21
  • Quality
    39

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
17
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How would you rate Roommates.com?
Top Positive Review

“Frustrated”

Nina E.
3/18/24

I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..

Top Critical Review

“It's a HUGE scam”

Mashwe H.
7/22/24

I read the reviews and I am a believer of all that was said, they constantly send you msgs claiming you have a match, but no one ever responds, when I tried to call to inquire before I pay, they don't respond just ask to leave msgs that is never answered, it is a HUGE scam don't pay these guys they are trying to rob you

Reviews (322)

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Reviews that mention popular keywords

customer service (10) email (58) account (26) right roommate (4) phone number (6) 3 days (4) couple days (4) 20 bucks (3) 30 days (3) message (44) 2 years (3)
Thumbnail of user galleriagiftshop
Nevada
1 review
0 helpful votes
  • Send Message
July 22nd, 2024

I read the reviews and I am a believer of all that was said, they constantly send you msgs claiming you have a match, but no one ever responds, when I tried to call to inquire before I pay, they don't respond just ask to leave msgs that is never answered, it is a HUGE scam don't pay these guys they are trying to rob you

Tip for consumers:
Craiglist have free listings and it really works

Products used:
no I did not pay them as I was not able to reach out to anyone no matter how much I tried to call, don't like their service so I didn't pay, but it is a scam, because they say you have matches but it is a lie

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Shipping
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Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

It's unfortunate that you did not have a good experience on the site. Roommates.com website is not a scam. The site is a bulletin board service so it is up to each individual on whether they would like to respond to your messages or not. You can send messages for free but you do have to pay for a membership to open and read incoming messages.

In order to keep our prices low, we avoid having to staff a Call Center by limiting the use of telephone communication. Instead, we prioritize email communication for Customer Support purposes; this enables us to review and analyze your issues and concerns more comprehensively, leading to quicker response times and a consistently high level of service.

If you need to get in touch with our Support Team, you can do so at any time through our Contact Us! Page. Please be sure to contact us with the email address used in your Roommates.com account; that enables us to locate your account immediately and confirm your ownership so we can help with any issues as quickly and efficiently as possible.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user ninae74
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 18th, 2024

I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..

Products used:
Platform to get a roommate

Service
Value
Thumbnail of user dusting52
Arizona
5 reviews
6 helpful votes
  • Send Message
February 13th, 2024

I spent the money on a premium membership and completely regret it. I reached out to over 20 people and got a response from one. Let's do a side by side comparison!
Number of responses for a roommate:
Roommates.com -1 / Craigslist-28
Actual showing for 3 rooms:
Roommates.com - 0 / Craigslist - 7
Rooms rented:
Roommates.com -0 / Craigslist - 3
Cost:
Roommates.com - $17.98
Craigslist - $0.00

Avoid this FAKE website.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that you did not have a good experience on Roommates.com. We do not post fake profiles, but we are a bulletin board service so you should self screen and follow the Safety Tips posted on all profiles. We also have Report/Block buttons to notify customer service of suspicious accounts.

You can send messages to users on the site for free, and include your contact information if you would like. Once you start getting replies then you can pay for a membership to read and respond. Finding a roommate can be tough and there can be many reasons why users do not reply. Adjusting your preferences, and doing a broader search could bring up more matches.

We appreciate your feedback. If you have additional questions or would like some helpful tips on finding a roommate please contact us at support@roommates.com.

Wishing you the best on finding the perfect roommate!

Thumbnail of user frankm2300
Texas
1 review
0 helpful votes
  • Send Message
May 30th, 2023

Roommates.com has been giving me successful results for over four years. I've learned to use this tool effectively; thus, I always find outstanding roommates on this website: financially responsible, respectful, discreet, clean & organized.
I get the VIP membership for the most effective results.

Products used:
Roommates locator services

Service
Value
Quality
Thumbnail of user jessical2227
California
1 review
2 helpful votes
  • Send Message
December 4th, 2022

Great results 3 years ago to find tenants/roommates. Lately we don't even get a real match, all of them are miles away and not even within our preferences, and our preferences are wide. We have a 4 bedroom house with 1 of the other 3 rooms available for rent usually twice a year. This last time trying the website we decide not to pay subscription anymore because the last two years we didn't get any potential roommate to even look at the place, so it was a waste of money. Attached is an screenshot of today visit to the website, we are looking to rent a room in our house in Kent WA, the closest "match" is looking like 10 miles away from us.

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Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It's unfortunate that you aren't having much luck on the site. As a bulletin board service it will always depend on what area users are looking to live in, and the preferences they have chosen to match with other users. Hopefully you will be able to find a renter soon.

We appreciate your comments and they will be taken into consideration for future site improvements.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user seans747
California
1 review
10 helpful votes
  • Send Message
July 20th, 2021

This site is pretty nicely laid out. And seems to be effective at finding roommates. BUT this site is a professional scam. I made a listing looking for a roommate at our house. I received multiple messages and with curiosity I paid for a 3 day membership to read and reply. So it seems that the responders now need to pay to read my messages if they don't put their contact info. That a scummy tactic. If one side paid, why don't allow other end to read and reply no matter what.

BE WARNED! This site was built to function as as professional SCAM.

I'm sure they will post some copy and paste response on here…

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

Roommates.com is not a scam. We have assisted countless members in finding a roommate with the free portion of the site. All members are welcome to post their contact information in the free messages they send to other members so that only one party would need to pay in order for you to connect outside of the website.

It's unfortunate that you didn't have luck in finding a roommate on the site. If you would like to try the site again and get some helpful tips on using the site please contact customer support, or if you would like a refund you can also request that at support@roommates.com.

We wish you good luck in your roommate search.

Roommates.com Support

Thumbnail of user tessp9
Georgia
1 review
2 helpful votes
  • Send Message
September 13th, 2018

I found a roommate from this site within a couple of weeks. I signed up for 30 day access. I really liked that the cost was reasonable and that I only needed to pay for a short period of time. I dislike sites that keep billing my credit card month after month. Also, the email feature protected my privacy. I feel the platform allows people to connect and share their requirements and photos with ease. I will use it again in the future if I need it again.

Thumbnail of user pamg758
Florida
1 review
0 helpful votes
  • Send Message
December 10th, 2023

I had several people respond to my profile with one prospective roommate that was perfect. The person asked to see the room then no more of my messages were read and I don't receive anymore messages. I know they were unread because under my message it said unread. I believe they don't want to actually put roommates together, they just want you to keep paying for the service. Beware!

Products used:
None

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

I'm sorry to hear that you're experiencing difficulties with communication on our platform. It's important to us that our users have a positive experience and find the roommate situation they're looking for. Sometimes, users may not respond for various reasons, and it might not necessarily reflect the intentions of our service.

If you're concerned about the lack of response, I would recommend continuing to reach out to other potential roommates. Our platform is designed to help users like you find a match, and it's quite common to have to contact multiple people before finding the right fit.

If you have any further concerns or need assistance with your account, please don't hesitate to reach out to our Customer Support team at support@roommates.com.

Roommates.com Support

Thumbnail of user alysas3
Arizona
1 review
16 helpful votes
  • Send Message
May 22nd, 2020

I've been wondering why people never message me back and end up in-active on the site. And then when someone sends ME a message, I finally find out why.

Why is it necessary to pay a fee in order to read people's messages? How is anyone supposed to find a roommate if you have to pay to see each other's messages? Please consider fixing your website.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

We are sorry you aren't happy with how the site/app works. You are welcome to include your contact information in the messages you send to other members for free so that only one of you will need to pay for a membership to contact each other outside of the website.

Countless members have found roommates while using the free portion of the site.

If you have additional questions on how to get the most out of using the site please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user susanf110
Illinois
1 review
3 helpful votes
  • Send Message
December 1st, 2016

This a great roommate finding service that I have used a few times over the past 10+ years. It doesn't get any easier to filter the kind of roommate I'm looking for. It's definitely worth the small fee rather then weeding through spam and weirdos on free sites. I've gotten many quality roommates and will continue to use their service if I need one again in the future! Thank you!

Thumbnail of user scotta14
California
2 reviews
9 helpful votes
  • Send Message
August 4th, 2013

I came on site jabber to do the review for roomster.com - because it absolutely sucked with 1 fake lead and tries to auto-renew your membership, while roommates.com actually gave me real leads and got me a room.

So after reviewing roomster.com with 1/5, I decided to take a look here, and surprise, 1/5 also!

From my view roommates.com worked, so it deserves at least a 3/5.
Since the sites needs to make money, it's totally understandable to charge people for its service. Now, if only it allowed FREE members to read messages sent by PAID members, I'd give it a 5/5. I'd imagine it will drastically improve chances of a good match, and not as many messages sent with no reply.

Thumbnail of user laithh1
California
1 review
7 helpful votes
  • Send Message
May 1st, 2020

I wrote a very detailed and comprehensive description of my place, myself and what I'm looking for. But I could not paste it into the Field on the site without it appearing as one large paragraph with no spaces.
There is no attempt made to match what you are looking for with prospective Roommates.
I got daily "matches" from people I would not consider. (too young, too old, not a match, not even same city)
All messages back and forth are treated like texts. Press "Enter" and message gets sent. Incredibly difficult to communicate.
All this after spending the $15 to read profiles.
Complete waste of Money and time.
Unless website for finding prospective roommates.
I found great people on Craigslist for free.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

We appreciate your comments and they will be taken into consideration for future site improvements.

Roommates.com is a bulletin board service so if members choose not to fill out all of their profile information then only one thing on their profile could make them a match.

All members are able to send messages for free and include their contact information in them if they would like, so that only one person would need to pay for a membership to communicate outside of the website.

If you would like additional tips on how to get the most out of the free portion of the site please contact us at support@roommates.com. Roommates.com Support

Thumbnail of user paul.e
Kentucky
1 review
0 helpful votes
  • Send Message
June 16th, 2023

If you're looking for a roommate, Roommates.com has twice found me a great roommate. Their matching technology is spot on. As long as you enter your information correctly and fully, you will get accurate matches. You can also message with potential roommates to discuss things before actually meeting in person. You can weed out anyone who you might think is not a good match. If I ever need a roommate in the future, this will be my first stop.

Products used:
This site does not sell products.

Service
Quality
Thumbnail of user charlottem7
Illinois
1 review
6 helpful votes
  • Send Message
January 31st, 2014

My experience has been pretty much the same as all of the others. No legitimate emails. I had a couple that were so clearly fraud with misspelled words and very poor English. The sender claimed to live in my city but from the statements they made it was obvious she had never even been here. If this was an email that they let through what must the others that they stopped be like? Terrible!

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

This is Roommates.com Customer Support.

I am sorry to hear you did not receive more valid responses. Roommates.com is a bulletin board service so there will always be some people that are not on the site for the right reasons, but we try to remove them as quickly as possible.

When a fraudulent account is detected by our Fraud Department, the account and any messages sent from that account are automatically removed in order to protect the legitimate members of Roommates.com. Unfortunately, many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. We are doing all we can to protect our members and keep scammers from posting on our site.

We hope you will give us another try. We have some helpful tips to make the most out of your time on the site. Please contact us if you would like to give the site another try.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com

Thumbnail of user charlettew
Ohio
1 review
5 helpful votes
  • Send Message
November 15th, 2015

I am glad I read the reviews first. I will pass, it sounds like Roommates.com is using deceptive advertising to lure in customers. Not good because customers are unhappy and feel mislead. Free is Free, period. Put your charges up front vs hiding them behind a dark face. Be Honest. I almost signed up, something told me read the reviews first. I too thought it was totally free as there was nothing in the wording that indicated their would be a charge later. Deceptive Advertising. Roommates pre-worded explanation is just a well written script but that's all, it does not truly feel sorry for misleading the customers or does it address each of your reviews.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

This is Roommates.com Customer Support.

Roommates.com does its best to give members the information they need regarding the site and how it works.

If you go to the site and click on the More Info tab you will find the Frequently Asked Questions page and the first question answered on that page is What does it cost? All membership options and fees are posted plainly on that easy to find page. The cost options are also located in the Terms of Service located at the bottom of the page.

One perk about using Roommates.com is that we do not have a rebill system so you would never be signed up on a subscription billing. Once the time frame of the membership you choose ends, it cancels itself so you don't have to worry about canceling it.

We hope you change your mind and choose to give us a try.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com

Thumbnail of user micheles57
Florida
2 reviews
2 helpful votes
  • Send Message
October 30th, 2016

I just wanted to make a simple compliment. I'm not sure of the exact date, but about 13 years ago I found a roommate through Roommates.com and we are still rooming together through two apartments and one house. It was so easy and fast that I recommend this site to anyone looking to share whether they own a home, rent an apartment or just need a room to crash. So thank you Roommates.com for helping me find mine and still being here for the people who need you, both young and old.

Thumbnail of user rickye5
California
1 review
7 helpful votes
  • Send Message
October 18th, 2016

In my opinion, this site is only after your $30. You can not see maps of your perspective homes, or even communicate with people, until you pay $30. I sent 11 messages, in 3 days, and not one response. I sent a e-mail, for advise, and I was told to do power search. Still no responses. These were all types of homes, and all types of people. It's not like I was a poor choice. Employed w/ the same company for 3.5 years, 710 credit score, at my current residence for 2 years, quiet, no drama, no baggage. Be careful, you have been informed!

Service
Value
Quality
Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

We are sorry you didn’t have any luck finding a roommate on the site. We do have other membership options besides the $29.99. We offer a 3 day $5.99 membership and a 30 day $19.99 membership. You always have the option of sending your contact information in the free messages that you send out and posting it in the Comments section of your profile. This can assist in using the site for free and help accomplish your goals of finding a roommate. We understand that finding a roommate can be a difficult and frustrating process, especially if you are not receiving as many responses as you'd like. Please be assured that other members are receiving the mail you're sending, but it is up to them on whether or not they reply. Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others. If you want to give us another try we would be happy to give you some helpful tips on how to utilize the size, just contact us at support@roommates.com. Roommates.com Customer Support

Thumbnail of user jeremym60
Texas
1 review
0 helpful votes
  • Send Message
April 1st, 2016

Roommates.com has the best interface, cheapest and most fair membership policies, and ultimately where I found my new roommate. Other websites like Roomster tend to be sketchy and try to scam you out of money with hidden automatic membership renewals.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It is true, we don't automatically rebill our members. Once your paid upgrade expires, your account automatically reverts back to the basic (free) status.

We are glad that you like the site!

Roommates.com Customer Support
support@roommates.com

Thumbnail of user wadec61
Virginia
1 review
0 helpful votes
  • Send Message
September 1st, 2020

I found a roommate thanks to your service, which is the entire point of you being in business, so thank you for the excellent work. It only took a few weeks. Now, I can comfortably move into my new place.

Thumbnail of user jonathanh64
New York
11 reviews
18 helpful votes
  • Send Message
April 16th, 2016

This company might be ok if they were upfront about what you can do for free.
I spent a week desperately waiting for a response to my messages to get a roommate fast (i got a job offer in a different city and need to move fast), only to receive a message, and find out that i can not read it or any message without paying.
If they told me this up front, it would be ok, but waiting to tell me this after i have wasted a week of my time and someone else's seems really dishonest.
Honestly, craigslist works much better and is free.
*Update*
I give the company credit, they responded to this review, quickly, calmly and in a professional manner. However, in my experience, most companies will provide a checklist of features at each price point upon creation of an account, so the customer is not unpleasantly surprised and forced to upgrade.
But i am really impressed with how fast they replied to this, good work.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

We are sorry that you felt misled regarding the memberships to read your incoming messages. That was not our intention. We do have the Frequently Asked Questions list under the More Info tab before you sign up and on the Support tab on your account once you sign in, which explains the cost and how the site works. It is also posted in the Terms of Service on the site. You are always welcome to post your contact information in the free messages that you send to other members, which has worked great for many of our members that do not wish to pay for a membership.

We would love to give you more tips to make your search more successful. If you are still looking for a roommate contact us at support@roommates.com.

Roommates Customer Support

Thumbnail of user missyq
New Jersey
1 review
1 helpful vote
  • Send Message
August 27th, 2010

This site is a huge waste of time and money. You can create a profile for free, but you are completely unable to use the site for finding a roommate without paying for a subscription fee. Unfortunately, most people do not pay for a subscription fee, so your emails to roommate matches will go unanswered. The only response I ever got was from a scammer.

Their profile system is horrible too--you cannot select gender without also selecting a sexual orientation, and the only options you have are straight male/female or gay male/female. I'm sorry, but not everybody can be compartmentalized like that and I had to misrepresent myself just to create a profile--not something I want to do when I'm looking for somebody to share a living space with me.

In short, don't waste your time or money with this useless site. Use Craigslist if you actually want to find a roommate.

Thumbnail of user martys39
New Hampshire
1 review
1 helpful vote
  • Send Message
October 23rd, 2017

There were only 4 matches, probably because I'm an older man. Still, one of them replied via Roommates email, and after a few exchanges, we switched to our regular emails, and I was accepted! I had not heard of roommates.com before another friend told me about it, and I'm obviously glad I gave it a try. I only paid for 3 days, and that's all I needed.

Tip for consumers:
Trying it for $5.99 for three days was worth it to me.

Service
Value
Quality
Thumbnail of user benb143
California
1 review
0 helpful votes
  • Send Message
July 26th, 2017

Roommates.com is a great service that connects you to trustworthy people. I found a great roommate from this site! Giving 4 stars instead of 5 because I don't get nearly as many leads as I do from other sources [i. E. craigslist and facebook], but in the end Roommates.com was the source that ultimately allowed me to reach my goal. Very easy to set up and free to use

Thumbnail of user jaredc271
Rhode Island
1 review
2 helpful votes
  • Send Message
October 8th, 2022

I'm a new member and I have already been reached out to by scammers within 24 hours of being on the site. I have found one real person but aside from that it has not been a positive or productive outcome. The scammers also get aggressive.

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

Roommates.com is a bulletin board service so there will be all kinds on the site, but we do provide a Report and Block button on every profile and in the message center to assist in bringing accounts to light for customer service to remove and to keep yourself and other safe on the site.

If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

Thumbnail of user jol229
Tennessee
1 review
4 helpful votes
  • Send Message
June 14th, 2016

I only had a few matches (6-8) who were seeking in my area for my price but when it came down to actually trying to reach out and get in touch with these matches, no one would respond to my queries. The least they could have done would be to reply, "No thanks, not interested." The gentleman who contacted me was not even one of my matches but I think he searched in a broader range and found me. He moves in tomorrow!

Thumbnail of user jessicar18
Customer-Support -. – Roommates.com Rep

Hello,

It is frustrating when people won't respond to at least let you know they read your messages, but that is great news that you were still able to find a roommate using the site.

Congratulations!

Roommates.com Customer Support
support@roommates.com

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Customer-Support -.
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