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Rosegal has a rating of 2.6 stars from 6,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 7th among Discount Clothing sites.
Ordered from Rosegal then found this site and i freaked out. But my clothes came in 5 days (yep - 5 days). I will agree with most of them comments that you may want to order a size up. Out of 4 dresses, one was perfect, two were tight (but still fit), and the fourth was too short but will make a cute top with jeans. I'm 4'11'' and these pieces were short so for a taller woman, you may want to be cautious of the length of the dress. Ive attached photos and obviously they need to be ironed, but other that that, I was pleasantly surprised.
Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.
Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.
Products used:
Their product is on the shelf, I cant even donate it. Thats how bad product material is. I cant return it, its impossible with their system
Buyers beware! This so called company is a joke. Their phone number doesn't work and they don't respond to emails in 24 hours like they state. I've emailed them three times for instructions to return some dresses and it's been over 10 days and still no response. Fabric was cheap polyester. I'm ready to dispute the charges if possible. They should be reported to the better business bureau. Buy items from the USA only!
Tip for consumers:
Stay away from Rosegsl
Products used:
Nothing
"Dear Lori ，
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
All of our message in the ticket system will be replied within 24 hours.
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
Can't I give it a negative star? Packaging was lets see how wrinkled this dress can arrive, shipping was s-l-o-w..., fabric... well my dress resembles more a curtain than a dress and extremely see through, item totally different than the one advertised, I have given them a review with pictures and it is not posted, instead they have come up with 4 more positive reviews, they email you back, but solves nothing, their 30 days unconditional guarantee is a joke. Bottom line it serves me well for not researching this company before buying, I learned from my mistake. Hope someone smarted than me avoid ordering from them. Clothes is cheap, but at the very least honor your advertisement of unconditional returns.
Pictures:
1, Actual dress
2, I placed some underwear to show hoe see through it is
3. Package
4. Package
5. Dress inside clear wrapped once out of the shipping envelope
6. Actual dress picture from their website
Tip for consumers:
DO NOT BUY FROM THIS SITE:: rosegal.com
Dear Rosa, We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I ordered 4 items that looked attractive on-line but in reality the items looked cheap and un-wearable. To make things worst, it was impossible to return them as the customer service link, chat line and telephone line do not work. Stay away from this web-store if you do not want to waste your money, time & emotional energy!
Tip for consumers:
Returning is impossible...Waste of money...you will feel robbed!!!
We are so sorry to here that, there must be some misunderstanding between us. Our phone is always very busy, you can try to call us later or e-mail us.
We are sorry for that happened and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Horrible! I placed my order the very beginning of October and after a month, they emailed me saying my order was finally shipping. After a couple more weeks, I finally receive only TWO of my items that look like some teenage girl made them for a school project! Poor quality, threads hanging everywhere and I still haven't even received my full order after a month and a half! Luckily I only spent $40 and the sizes are so small, my 12 year old daughter can fit them. Please don't waste your money or time. True scam artists.
Tip for consumers:
Please don't waste your money.
I am a seller on my own site and I ordered from them and It took 3 months to get my package
Will not answer email no phone number no one cares. They wait till your paypal time is out so you can not file a claim
Tip for consumers:
Buyers be ware
Their leggings look nothing like the photos on their website. The fabric material and print quality is cheap, cheap, cheap! They say that they have warehouses worldwide but they actually ship from Shenzhen, China. The only positive surprise was that my order took a little over a week to arrive. You are better off buying cotton leggings from your local shopping mall.
Tip for consumers:
Don't buy from China. Buy from North American companies that you can trust.
Products used:
leggings
"Dear Ms. B.，
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
After being bombarded with facebook ads and emails, I decided to take a look at Rosegal. The prices seems quite reasonable so I ordered a dress and a top in min-November 2014. It is now almost February of 2015 and I have not received my merchandise. The accepted my payment within days of the order and I was aware of the stated "10-25 days" to ship. Rosegal's customer service and I have been passing comments back and forth... think we are up to almost 10 now and the in the latest one they've asked me to pay to have to package tracked. I refused and explained that the money they took from me in November was not a gift. I expected to received, in a good faith trade, goods/merchandise in return. This is how commerce works. I haven't heard back from them as of yet... think I'll get my refund? Right now it's looking like stealing to me. Never again.
Tip for consumers:
I cannot put a star for shipping or returns as I haven't had experience with either of those.
This company does not provide merchandise (PPE) that has been ordered and paid for. It provides fake tracking reports to string you along for months, counting on the fact that eventually you will just give up on trying to get the merchandise or your money back. Seems to be a total scam.
Dear Lee
Thank you for your feedback.
We apologize for this delivery issue.
We at ROSEGALoffer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.rosegal.com/shipping/
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.rosegal.com/terms/
Please kindly send us your order number.
We will try our best to help you.
You can also email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service
After my post in January rosegal reached out to me and "tried" to fix the problems I was having. Not only was is impossible to reach them or have them respond to you... They act like they care. Do not be fooled. They are there to take your money and run. I ended up giving the items away to s p me one who could fit into them. Stay away from this company
Dear friend,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal Customer Service
Ordered from Rosegal then found this site and i freaked out. But my clothes came in 5 days (yep - 5 days). I will agree with most of them comments that you may want to order a size up. Out of 4 dresses, one was perfect, two were tight (but still fit), and the fourth was too short but will make a cute top with jeans. I'm 4'11'' and these pieces were short so for a taller woman, you may want to be cautious of the length of the dress. Ive attached photos and obviously they need to be ironed, but other that that, I was pleasantly surprised.
This app does not provide detail information to customers who buy clothes. I bought few clothes and I was not communicated that custom charges will be so high. They charged 36 CAD for custom charges. 2 of tops arrived torn. Return policy is not clear. Do not recommend
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Monalisa D,
Thank you for your review.
We sincerely apologize for your case.
1. For the taxes issue：
According to our website's policy import taxes are solely customer’s responsibility.
Taxes are charged by the local Customs Office and country regulations are beyond our control.
2. For the quality issue：
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you have the quality issue.
For your issue，we have sent the message to you.
Could you please reply us？
We are awaiting your reply.
Rosegal Customer Service
Stay away! I ordered this jacket and it did come quickly but I was so much different from the picture! The pockets don't even fit my hands and the sleeves are too short! They haven't gotten back to me but I can only hope to get a refund.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Got my order today, took an expedited shipping so got it on hand a week later. I am very disappointed. Spent more than 200 dollars for cheap clothing, not included the duties and taxes. White dress has stain and the sweatshirt is torn. I was so disappointed. The clothes are not the same in the pictures and the workmanship are like those you found in dollar store.
Tip for consumers:
Save your money, don't be a victim!
Dear friend,
I am aftaid there is some misunderstanding between us. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best regards,
Rosegal Customer Service
This company is a scam! They don't update the availability of products on their website and don't communicate with you. I tried calling the *******188 and my cell phones caller ID says it belongs to a company called Nice Touch Massage! I emailed their customer service and they said I didn't call during their business hours... because the time of day I call is going to change where to call to going to? They told me to try calling at night and that one of the items I ordered was actually out of stock. I don't do business with crappy companies like this, so I requested my entire order be refunded and now they get to tie up my money for however long they want and they can just blame it on slow bank processing. Don't bother with this company!
Dear Michelle,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
Please note that the vredit card refund time depends on your credit card and its intermediaries.
Can you please tell us your order number? We look forward to hearing from you soon.
Rosegal Customer Service Team
I place an order to be delivered to Reno NV they sent it to California screen shot price was sent to Rosegal. They are screwing me out of my entire order and offering 30 dollars for my more than 100 dollars order. This is unacceptable. I want a full refund or my order. This business feels like a scam, a real business would make it right especially when I proved through screen shots that it is their mistake.
Tip for consumers:
I want a fu refund or my order.
Products used:
They sent my order to California instead of the address that’s on my email confirmation. They screwed me out of my order and a refund.
Dear Cathy,
We sincerely apologize for the inconvenience that may have caused.
As for your issue, we have offered the solution in related ticket PT23051600049.
Please refer to the ticket options and reply there to tell us your choice of the options.
Sincerely hope you can understand it.
Thank you for your kind collaboration.
May you have a nice day.
Best regards
ROSEGAL Customer Service
I ordered 4 items from Rosegal, and they arrived today. The resemblance to the online images was vague at best and they were all made from very cheap printed fabric. The clothes are cute, in the images, but in real life I would never even wear what I purchased. I do not recommend buying anything from Rosegal, no matter how cute it looks. You'll only be disappointed. Save your money.
Products used:
None of it. Will donate, if they'll take it.
Dear Susan,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
We are sorry for being unable to find the related order number with your information.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us to send e-mails to support@rosegal.com.
Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service
Shocking, nothing like the photo and as with previous reviews, would fit a size zero. Material is shocking. Ordered what appeared to be wool coat, actually was like a rain mac. I want to return but fear it will cost me a small fortune to return to china!
Tip for consumers:
Do Not Order anything from this trader, disgraceful. Should not be allowed to trade. Nothing like original display. I ordered size 2 xl. would not fit a ten year old. Shocking.
Dear Gail,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
I open my package tonight only to find a piece of used clothing- stains on the front, sleeve, and inside of the shirt I ordered. The item had clearly been worn. I entered a complaint to their support center tonight and will change my reply if they are able to adjust this matter quickly and fully refund me. This is unacceptable.
Dear Rachel,
I am aftaid there is some misunderstanding between us. May be there is something wrong during the shipping. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best regards,
Rosegal Customer Service
After 7 days my order still read 'still processing'. Tried to submit an e-mail request - have not received the promised answer within 24 hours. Live chat never seems available and their phone lines in the US and the UK are never available! Starting to think using this company was a real mistake, should I checked the other reviews before - you need better customer service than that to do business in the US! Will update if I ever figure this one out... credit card has been charged. Truly disappointed because the items looked very nice.
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback. First, we want to offer my sincerest apologies to you for the issue.
The time of our country is different from your country, so there may be no one answering the phone. Sorry for all the inconvenience.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Rosegal Customer Service
Ordered from rosegal over a month ago. Did not receive my items nor would they allow me to cancel or refund my order. Total rip off. I am embarrassed and ashamed i fell for this lie. Money sent down the drain!
Tip for consumers:
Never order from them!,,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number, we will deal with it for you.
Best Regards
Rosegal Customer Service
I will never buy again! Ordered 2 swim suits in the size I've been wearing for years and when I finally received them, they were both way, way too small. Also, took about 8 weeks to get and everything was smashed into one small packaging bag. Very disappointed.
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
This is a scam. Credit card processed in the UK. Contact phone in Syracuse NY. Saying the goods are shipped from China, with Swiss Post. None of this makes sense and although I keep getting emails that someone will let me know what is happening, they don't.
One star because my items actually came. No more, because I ordered an XL coat--usually I'm a M-L--and my friend size 8 can barely squeeze it on. Just don't do it, unless you have the build of a mosquito. (p.s. Also took about a month to come, "ticket" customer service online is hard to follow, and partial refund only.)
Dear friend,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Could you please tell us your correct order number? We will deal with it for you. The order number you provided is not exist.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
Similarly to many of the other reviews, I ordered three items and was shocked at the overall quality and sizing issues despite ordering two sizes up. All attempts to request an authorization to return are met with inconsistent answers. I can ship it back but it will cost too much. They can issue a partial refund but can't tell me how much until I give them detailed information as to why I'm dissatisfied including photos. Their customer service is appalling!
Tip for consumers:
Buyer beware!
Dear friend,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
Gain trust and grow your business with customer reviews.
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear Darya,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us to send e-mails to support@rosegal.com, we are sorry that there is no phone service now, but we can solve your order issue until you are satisfied.
Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service