Rosegal has a rating of 2.6 stars from 6,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 7th among Discount Clothing sites.
Ordered from Rosegal then found this site and i freaked out. But my clothes came in 5 days (yep - 5 days). I will agree with most of them comments that you may want to order a size up. Out of 4 dresses, one was perfect, two were tight (but still fit), and the fourth was too short but will make a cute top with jeans. I'm 4'11'' and these pieces were short so for a taller woman, you may want to be cautious of the length of the dress. Ive attached photos and obviously they need to be ironed, but other that that, I was pleasantly surprised.
Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.
Out of all the places I've shopped for clothes, especially tops. Rosegal takes the cake. By far it's the best I've found! When I'm rocking my clothes from Rosegal, I find myself being complimented by total strangers in random places. My confidence is at an all-time high. Of course though, there are benefits beyond the emotional side. Their prices are stellar, the shipping has ALWAYS been faster than anticipated or quoted, and I have never personally had any issues with a single order to date. Honestly, there's just nothing negative that I can say about Rosegal at this point. And I hope it stays that way. I am thus far a very satisfied customer and will continue to shop with Rosegal exclusively for just this reason!
The clothing looks amazing, so I'd give them 5 stars for fooling everyone. Out of my $200 order I've lost about 50%. Shame. If you're creative you could possible make use of what you have left over.
It would have been
I ordered a boat neck top, that could barley fit one of my forearms into, I'm quite petit, so one size fits all is never a problem.
Also purchased a dress, that slightly covered my hips. It least I can use it as a shirt.
Otherwise, they were quick on delivery, and they did keep you updated on your shipment, so I'd give them half a star more for that.
I have been ordering from them for almost two years now, I've ordered mainly clothes but my most recent order was this past November, I bought my son a Shower curtain set for Christmas through them since I loved the one I bought for our main bathroom so much. He loved it! It was right up his ally being Deer themed and he's an avid hunter. I highly recommend Rosegal, Just be sure to use the size guide on their clothes if you're in the U.S. Because their sizes are from China, may want to go up a size if you're unsure.
Dear Kelli D,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
I have bought many things in seven orders- almost all was just fine! Quick delivery, items well packed rather good quality and cheap prices. The coat was just the right size. According to the size chart. Only the Sport shoes were bigger, than I expected. The support suggested exchanging it, but I just sold it out. I was surprised, when among other goods had discovered smart watch A9- and now they serve me good! The support is quite friendly, answer quickly- so, will buy again at Rosegal.
I've made my first order on Rosegal few months ago, at first had a little issue with one item but contacting the support team, they helped me immediately and solved my problem.
I'm really in love with items I bought and for some of the wig I get compliments for how natural looking they are. I recommend it.
Rosegal's site is very easy to navigate and you can browse using many different criteria such as size, colour, style, length, collar style, sleeve style and length etc making it easier to choose from the many listings they have. They often have clothes available in larger sizes that we don't have in Australia. You can choose what currency you want displayed so nasty surprises and they offer free shipping with a minimum spend. Shipping is prompt and Rosegal staff are very responsive to any enquiries. Have shopped with them many times and will continue to do so. Very happy shopping with them.
Tip for consumers:
Use search criteria, check out reviews from other customers as to sizing reviews.
Products used:
All of them
Dear Jessica B,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I've ordered a few times from RoseGal, and never been disappointed.
The quality is good and the delivery time can vary from 2 weeks to one month.
I totally recommend this store, they have beautiful and affordable items.
Tip for consumers:
Tip: Make sure to check the size chart, because the size can vary from one cloth to another.
I order on this site for several months. I am very happy because there are always beautiful items that highlight my shapes and many choices for large sizes. The items are of quality and they go well to me.
If the item is no longer available, I get a quick refund, the customer service is attentive and very responsive.
The prices are very correct and the shipping costs are included, it takes about 2 weeks to receive them in France.
Rosegal.com is my "go to" site when I want to purchase something for a specific occasion, an everyday garment or just when I need some online retail therapy. I love their clothing, every garment is unique in some way and the fit is pretty true to size. With every establishment you may run in to a hiccup now and then, that is not a problem. Rosegal.com. Has an incredibly outstanding Customer Support Team. The agents are courteous, knowledgeable and determined to resolve any issues that may arise with a favorable outcome to their customers. This is the best customer service department I've ever dealt with. Their goal is always to keep happy, satisfied and loyal customers.
Wow I've read so many terrible reviews on here and I am really surprised. I had a great experience and have already placed another order. So far every item I've received has been in good quality especially the jewelry pieces. The prices are low and shipping is free. I have found that they have some very unique pieces and am looking forward to receiving my next order already
Tip for consumers:
Watch sizing very close as most items run small. Shoes run true to size so far. Jewelry has been in awesome quality (my experience)
I just love the clothes on offer at Rosegal. The range is huge and one can actually buy clothes for the bigger gal that are not dowdy but beautiful and so make you feel beautiful when wearing their clothes. Very reasonably priced clothing. If you haven't already checked out their website - do so, you won't be sorry you did.
I love Rosegal because it's a site where I find clothes that fit me. I am French and in France we do not find a lot of "nice" clothes in large size. I have ordered several times on Rosegal and have never been disappointed. Delivery in 8/10 days. It is true that sometimes there are threads that protrude, but simply cut them with a chisel ;)
I ordered several items from a variety of styles and all the clothing was very beautiful, true to size and came packed in an individual bag. I have tried the lingerie, dresses, coats and much more and everything has arrived well and fit me well too. I would recommend this store for the service and the good prices.
Tip for consumers:
Always check the measurements for the items.
Products used:
all of the ones that I bought
Great customer service, super fast shipping even internationally! They always provide a great way to help whatever the issue is. Plus size clothing and mens clothing is cheap but very high quality and UNIQUE!
Perfectly
1/4/18
Great quality, everything as described. Size according to the details on the page. Fast shipping and delivery. I am very happy with shopping at the Rosegal store. I recommend it to everyone!
Why does everything smell like chemicals? We didn't allow in our home. Poison. I am still waiting for 2 items and never received them. No refund after 2 requests. This is a horrible place to order from. Criminal. Never again. I will now dispute charges on my Credit Card. Do not order from the sweatshop.
Dear Pat,
We are extremely sorry for the disappointment.
The smell results from teh closed packaging and we did not ship the item due to the stock issue. About this issue, We have opened a ticket and replied to you personally.
Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
This is my real objective experience about this website and im willing too share this with other people. It is a one stop shop site for both Women & Men, and has everything from jewelry, shoes, boutique, bags, hair, beauty & so much more. Very reasonably priced items and a very good customer service department that will answer all your questions... check them out! You wont be disappointed.
I am still going through the website and adding more items each day. I'm planning to do one big order so I can receive everything within a few weeks. Based on how this dress I just ordered fit I will have no problems with anything else.
Your sizing is all wrong really disappointment cant find an address to return the products. Bad after sales service,,,,, save yourself time and money and dont shop with this company its not worth the risk
Dear sharon,
Thank you for notifying us of your complaint.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Ordered a pair of shoes 3 weeks ago. So far the order has not even been shipped. They make it totally agonizing to contact them, ( ticket request is another way of avoiding consumer inquiries), phone number is for China, yeah right... We requested a "ticket" 8 days ago, no reply despite it says "response within 24 hours. Sounds like a scam? You bet!
Dear Ida,
We are extremely sorry about the situation.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Having not used this online site before Rosegal.com I only bought one item of clothing to see how the sizing was for me. Coming from overseas, expected delay, especially over Christmas period. Ordered 30 Dec 2016 received 9 January 2017. Very happy with what I bought and delivery time.
Tip for consumers:
I read what the details were on the top I bought and am very happy with my purchase
I ordered 5 items that looked good online but in reality they used the cheapest nylon you can find!
Do not be tempted by the look of the photos to buy from this company!
So disappointed with my order! Waist of money!
Dear Homeira,
Thank you for taking your time to write your review.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us? Thank you very much for your understanding.
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Do not order from this site! Clothes are not as represented in quality or size! Top I ordered looked nothing like photo & was so small it would have fit a toddler! Total joke! And good luck returning & getting refund! You're better off challenging the fees to your credit card. I got mine reversed. Take that Rosegal.com!
Dear Susan,
Thank you so much for your important feedback.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Please provide your order number, then we will resolve the issue for you soon.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Thank god I never ordered from these people. My sister ordered a few clothing items from there and still hasn't received them, months later. Y'all are garbage. Please fix your company or shut it down because it looks like the great value version of Wanelo from 2012.
Dear Halee,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and will offer a resolution. Please kindly message us your order number.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Nothing will fit a woman Large or bigger. The material is very clingy and thin. Really this company should not be able to sell in the US. Another lesson in "you get what you pay for. Buyer beware!" Too bad to because the pictured dresses are adorable.
Tip for consumers:
Since this review I have been contacted and refunded by Rosegal without contacting them at all. I cannot change the review I gave about the sizes running very small but I will say that you have to read the size guide carefully. These are not typical US sizes. The fit is still tight and the material is not what I am used to but remember your price point and buy this for fun, not "Mother-of-the-Bride" or the Easter parade.
Dear elizabeth,
We are sorry about the situation.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear Natalie,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best regards,
Rosegal Customer Service