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Rosegal has a rating of 2.6 stars from 6,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 7th among Discount Clothing sites.
Ordered from Rosegal then found this site and i freaked out. But my clothes came in 5 days (yep - 5 days). I will agree with most of them comments that you may want to order a size up. Out of 4 dresses, one was perfect, two were tight (but still fit), and the fourth was too short but will make a cute top with jeans. I'm 4'11'' and these pieces were short so for a taller woman, you may want to be cautious of the length of the dress. Ive attached photos and obviously they need to be ironed, but other that that, I was pleasantly surprised.
Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.
Never received my order. They don't respond to emails and I am out my $50 paid to them.
Ordered 2 swimsuits and they were EXTREMELY small and I even measured myself by their sizing charts and ordered up a size! Still too small.
Products not received, no response, money lost. DO NOT USE THEM. VERY DISSAPOINTING> Been waiting a month since SHIPMENT! No customer service...
Tip for consumers:
DO NOT USE!!!
Dear estie,
I want to extend my sincere apologies for the problems you have experienced.
We have checked your order and found you provided the wromg address.And the order was probably delivered to the wrong address. Please note customers are fully responsible for indicating the right address.
We had sent an e-mail to you to resolve the problem to you, please check it and reply.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Best Regards
Rosegal.com Customer Service
DO NOT ORDER FROM ROSEGAL. The quality is the worst quality ever, and good luck getting a refund from them.
NO stars from me.
Dear sheri,
Thank you so much for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and will offer you a solution.We would be very grateful if you could tell us your order number.
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service
All items true to size, great quality and beautiful style and comfort
Very satisfied with the quality, price and delivery time of the products!
It has been over 2 months since I placed my order and I never got my items.
Dear heather,
First, I want to offer my sincerest apologies to you for the issue.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I liked everything. These things, these services. All at the highest level
Full refund has been received. I am glad this issue has been resolved. Thank you very much.
Dear Bobby,
Thank you for notifying us of the issue.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index, we will do our best to assist you.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
Order never got it put order in in Dec 2014 and it's Feb 1st 2015 not here
Dear Susan,
Sorry for the inconvenience.
I have checked it for you and find that your order was shipped via the slowest shipping method. Reference number: BJ14201658089318, shipping method: China Post surface mail on 2015-01-02. It will take some time to you.
Please note that all delivery times will be affected during Annual Chinese Public Holidays bad weather or other unexpected reasons, the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer.We sincerely apologize for any delays caused during these periods.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
I love it! Fast and free shipping, and ordering was so easy!
Fits very comfortably, very pretty an true to picture. Rosegal is perfect~
Do not order from this fake company! I ordered a dress, it never came and I never got a refund!
Dear dora,
Thank you for recent comments.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team will solve it for you.We would be very grateful if you could tell us the order number.
Thank you for your support and patience.
Best Regards
Rosegal.com Customer Service
I am amazed at the site. Price and quality at a height. I advise everyone to
I ordered 2 swimsuits and thy perfectly fit. I was impressed by the texture and colors!
I send 2 messages, bat no respond. I ordered my items before read review. My bad.
Dear LJILJANA，
Thanks for providing your extremely valuable feedback to us.
We are extremely sorry for your disappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I ordered four items only received one they said they shipped them all but they didn't
Dear Natalie，
Thank you for recent comments.
We very much regret that the issue has occurred.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
How are you still trading when you read your disgraceful reviews?
Dear Diane,
We regret any inconvenience or frustration that your experience has caused you.
Would you please tell us the problem in details and your order number so that we can resolve this matter for you?
You are a valued customer and we are committed to providing you with the best service possible.
Best Regards
Customer Service
As a newish online shopper, I am a happy camper with your products. I will be a return patron...
Dear Karen L,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Asked for a refund and got it asap. Thank you for a very pleasant transaction.
They kept my money and never got my purchase!
Tried contacting them and no response!
Dear Pao,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and offer you a compensation, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
SCAM SCAM SCAM credit card billed, no merchandise ever received. Plus I have to write a minimum of 100 letters to inform people of a SCAM.
Dear David,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We Rosegal are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosegal.com/
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
My dad ordered a sweatshirt for my daughter and never got it and he didn't get a refund!
Dear Micki,
Thank you so much for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
If you want to pay for something that you never see then Rosegal is the site for you!
Dear customer,
Thanks for your communicating. We are sorry to tell you that we shipped your order out.
We have shipped the order out on 2015-01-12
Reference number: BJ14210276698840
All of our customer orders are shipped directly from China. Sometimes there is a delay with the post office and custom. Please don’t worry.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Customer Service
Gain trust and grow your business with customer reviews.
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear Victoria,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an solution, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal customer