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Rosegal has a rating of 2.6 stars from 6,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 7th among Discount Clothing sites.
Ordered from Rosegal then found this site and i freaked out. But my clothes came in 5 days (yep - 5 days). I will agree with most of them comments that you may want to order a size up. Out of 4 dresses, one was perfect, two were tight (but still fit), and the fourth was too short but will make a cute top with jeans. I'm 4'11'' and these pieces were short so for a taller woman, you may want to be cautious of the length of the dress. Ive attached photos and obviously they need to be ironed, but other that that, I was pleasantly surprised.
Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.
I ordered 3 dresses they took my money and never shipped my dresses :(
Poor products poor customer service no operating contact lost money
Dear Darlene,
We want to extend our sincere apologies for the problems you have experienced.
Please kindly provide your correct Order Number, we are willing to help you solve your problems efficiently.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal.com Customer Service
Order placed and have not received order as of todays date 7/7/15 Would like purchase or refund. NIkole Smith/*******@gmail.com
57BJ*******5735 Shipment Details
25-Jun-2015 03:48 PM Departed Warehouse to Sort Facility.
25-Jun-2015 07:31 PM Shipment picked up.
26-Jun-2015 03:48 PM Departed Sort Facility to UNITED STATES 35 Shipment Details
25-Jun-2015 03:48 PM Departed Warehouse to Sort Facility.
25-Jun-2015 07:31 PM Shipment picked up.
26-Jun-2015 03:48 PM Departed Sort Facility to UNITED STATES *******5735 Shipment Details
25-JBJ*******5735 Shipment Details
25-Jun-2015 03:48 PM Departed Warehouse to Sort Facility.
25-Jun-2015 07:31 PM Shipment picked up.
26-Jun-2015 03:48 PM Departed Sort Facility to UNITED STATES un-2015 03:48 PM Departed Warehouse to Sort Facility.
25-Jun-2015 07:31 PM Shipment picked up.
26-Jun-2015 03:48 PM Departed Sort Facility to UNITED STATES BJ*******5735 Shipment Details
25-Jun-2015 03:48 PM Departed Warehouse to Sort Facility.
25-Jun-2015 07:31 PM Shipment picked up.
26-Jun-2015 03:48 PM Departed Sort Facility to UNITED STATES
Dear Nikole,
First, I want to offer my sincerest apologies to you for the issue.
As you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
And the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Regarding your order, we have sent you an email, please check it and we will solve all the problems for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com Customer Service
If, you didn't know Rosegal is from China! Cheap, Cheap, Cheap! Not worth it...
Dear Jo,
Thank you for your important feedback and for letting us about your experience with us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal.com customer service
Bought from Rosegal.It's nice and comfy and the fit was great and also love the sleeves :)
Thank you for the quality of goods. Some websites skimp on quality, but you are the best. Thank you
I order two swimwear, receive one not the size i order, never got the second one!
Never received my item. No communication. The worst. I am probably just out the money. THE WORST THE WORST THE WORST THE WORST THE WORST THE WORST
Dear Joanne,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
What you think you are ordering is not what you will get.
Dear Robin,
Thank you for your important feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
In this case please kindly give us your order number.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
Ordered lace jeans 11/6/2015 same day I ordered the cardàgan sweater and haven't received them
Dear Frances,
Thank you for your important feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Could you please message us your correct order number?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I'm pissed I ordered my items over a year ago and still haven't seen them... they suck... NEVER ORDER FROM ROSEGAL!
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Maria,
We are sorry to hear you haven’t received your orders after such a long time.
I have reviewed the details of your order. Please note that there is a two month delivery deadline. Technically, customer is responsible to report to us this issue as soon as possible.
By way of compensation and as a gesture of good will we can offer a 10% discount for your next order.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Rosegal Customer Service Team
I returned the ill-fitting badly stitched garments and ROSEGAL kept my hard earned money. DO NOT TRUST USE OR ORDER FROM THIS SITE. ITS A SCAM.
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Richard,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies. If you have an issue and would like a refund, please first refer to our returns and warranty page here: http://www.rosegal.com/warranty-return/.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you.
Rosegal Customer Service Team
I'm not even giving this company the satisfaction of a star.
Tip for consumers:
DON'T BUY ANYTHING FROM THIS COMPANY!!!
What is there number I just want to make sure the My items are coming
They make it impossible to return items that do not fit.
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Rebecca,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to find the correct size before purchasing.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Thank you for your support and patience.
Rosegal Customer Service Team
Still waiting for my dress guess its never coming :( $#*!s. 3 months now
Tip for consumers:
Dont be planning on getting the items quickly.
Dear Alli,
First, I want to offer my sincerest apologies to you for the issue.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays，but there are some external factors which may cause some delay.
Regarding your order, we have sent you an email and offered an extra compensation, please check it and reply.
We want to extend our apologies to you regarding your issue.
Best Regards
Rosegal.com Customer Service
I haven't even got a tracking email. Its been 8 days. Ive heard nothing from them
Dear Hector,
We apologize for not shipping the order yet.
Due to the item you ordered is a hot sale and there have been significant supply issues with the manufacturer.
About this issue, We have opened a ticket and replied to you personally.
Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal Customer Service
Never received order after much communication onsite. How can they stay in business?
Hi,
Where are you situated? I know it's online but does shipping done from the USA?
Guys stay away from this site! I ordered for 6 items they only delivered 4.
Dear Emedo,
Thank your for your message.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
About this issue, We have opened a ticket and replied to you personally. Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Ordered in july, still nothing, I am getting the run around too.
Dear kimberly,
First, I want to offer my sincerest apologies to you for the issue.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you already and provided a better solution, please check it and reply, hope we can solve this issue efficiently.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Never received my order! Obviously it's all a con by look of other reviews!
Dear Felicity,
Thank you for bring this issue to us.
We have shipped your order out on August 17.
As this is free flat rate shipping, it may cause a little longer to delivery.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service
Gain trust and grow your business with customer reviews.
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear Stephanie,
Thank you for your important feedback and for letting us about your experience with us.
Please kindly provide the Order Number, then we could be able to check the order status and resolve all the issues for you.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service