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Rosegal has a rating of 2.6 stars from 6,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 7th among Discount Clothing sites.
Ordered from Rosegal then found this site and i freaked out. But my clothes came in 5 days (yep - 5 days). I will agree with most of them comments that you may want to order a size up. Out of 4 dresses, one was perfect, two were tight (but still fit), and the fourth was too short but will make a cute top with jeans. I'm 4'11'' and these pieces were short so for a taller woman, you may want to be cautious of the length of the dress. Ive attached photos and obviously they need to be ironed, but other that that, I was pleasantly surprised.
Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.
I liked it because everything at the highest level of quality and quick delivery
I advise friends to buy only here. All very nice and inexpensive
Overall extremely disappointed with my experience. Horrible service and lost clothing!
Love everything i got im so excited and totally ordered more
I Bought a dress online and its 25 working days gone still waiting. Terrible service!
Dear ruby,
Thank you for recent comments.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Please message us your order number or email address registered on our website.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Love the clothes I ordered! They fit great, very stylish and affordable!
This company stinks! I have yet to receive even a tracking number. If you notice all of the responses are canned. DO NOT ORDER FROM ROSEGAL!
Dear Josefina,
Thank you for your valuable feedback.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
They refunded my money and I ordered again in the end all worked out.
You should totally buy stuff from there, it's perfect, really good.
What a piece of crap! I threw it right in the garbage! You should be ashamed!
Dear Natalie,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For the items you received, we have sent you an e-mail to confirm the problem. Please check it and give us a reply. We will deal with it for you. Don't worry.
Best regards,
Customer Service
Filthy scammers. Luckily I got all of my money back.
Dear Lyra,
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly message us your order number.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Do not buy from Rosegal or any of there associated companies, they are a complete scam.
Dear V,
First, I want to offer my sincerest apologies to you for the issue.
To resolve this matter for you, we have contacted you by email and offer you the solutions, please check and reply to us.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service
I ordered two dresses almost a month ago and nothing. Lesson learned will not be coming back.
Dear s,
First, we want to offer our sincerest apologies to you for the issue.
Your order was separated into 2 packages, they were shipped out on 2015-08-03 and 2015-08-06, normally they will arrive in around one month. However, they are approximate times for reference only. The exact shipping time is outside our control and is dependent on the courier company.
For the details, we have sent you an email, please check it and reply to us.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
No delivery of my pre-paid order and super bad service. Watch out!
Dear Isabel,
Thank you for your valuable feedback.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
This place sucks. Don't order anything from them! Clearly, just read the reviews.
Dear Ali,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
To resolve this matter for you, we have contacted you by email, please check it and give us feedback.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal Customer Service
Just set your money on fire... you'll be better off
Tip for consumers:
Scam
I ordered a skirt from you more than one month ago and it has never arrived
Dear Janice,
Thank you for your review.
We would like to offer you compensation for this issue and we have checked by using your email address, but we cannot find any order, could you please tell us your order number so that we can check it for you?
We regret any inconvenience that we caused you.
Best Regards
Rosegal Customer Service
I ordered 3 bathing suits about a month ago and still haven't received the rest of my order!
Dress was nothing like advertised, the fabric and sewing were garbage!
DO NOT BUY ANYTHING FROM CHINA!
Tip for consumers:
DO NOT ORDER FOM HERE, looks like a good deal but very poor quality
Products used:
dress -throwing it in garbage
"Dear Nicole ，
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
BOUGHT ITEMS LAST DEC. 7 THRU PAYPAL IVAN. PLEASE LET ME KNOW WHEN CAN I RECEIVED MY ITEM?
THANK YOU.
Dear JOCELYN,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered one top on December 7,2015 and did not receive it.
Dear Lisa,
Thank you for your important feedback.
We are extremely sorry about the situation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
Trackable deliveries of excellent clothing love ROSEGAL perfect sizing on all items as they give you a size guide to work from.
Dear Charmaine P,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Don't buy from them... will take 2 month to receive item... and very small
Dear Celynn，
Thanks for providing your extremely valuable feedback to us.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Gain trust and grow your business with customer reviews.
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear Biljana,
First, I want to offer my sincerest apologies to you for the issue.
Your second package was sent on September 15 and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
About more details, we have sent you an email, please check it and reply. We will resolve yoor problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question，please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service