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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have been trying to get into contact with these people for a while now! I paid $10 for 3-7 business day shipping and I have not received it yet... Hence the reason for trying to contact them. I used the tracking number they gave me and tried to find my package and DHL said they have never even received anything to deliver. Now seeing all the reviews all I want to do is shut them down!
First of all they are asian sized so XL is xs. It took more than 10 days to get it and to return it I have to measure the swim suits and take pictures to send it back? WTF. Customer service sucked they said just wait patiently for my swim suits that didn't fit at all. DO NOT DO BUSINESS WITH THIS COMPANY EVER!
Dear Misty,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, please check your email, and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com customer service
This is the fourth time I buy in rosegal and I still like it!
The clothes are very nice and cheap if you buy shipping charges comes super fast, just be careful with customs!
I have just received my order from Rosegal and I must say I am very dissapointed, athough I was not expecting much judging by the prices.
Size of one dress is ridiculous - it will fit my 8 year old daughter and not myself.
The worst thing is the quality of the materials. I know the description said polyester but it's still probably the worst kind there is. Unwearable.
Also, the pictures were not reflecting real colours.
One good thing - the shipment was a very quick one, although it was for free.
Dear Kasia,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an solution, please check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com customer service
I ordered a swimsuit in March and didn't receive a shipped confirmation until the end of April. I contacted the company to find out where my swimsuit was and they told me to give it till June 7th for it to arrive. Today is June17th and still nothing. They gave me to options which were to receive my full refund or they could send me another swimsuit free of charge. First off it isn't free because they aren't giving you a refund. So I told them I want my full refund and they told me it could take up to 30 days to receive it. I will never order from them again. But I will say that the customer support was good.
Dear Darshina,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, we have full refund to you, please check your account about this.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal.com customer service
The 'quality' of the rags and 'customer service' is the absolute worse. I did not know anything this bad existed until I lost money. Apparently I did not skim their rules well, because no refund, or partial if you send the junk back to China at your own cost. I opted for a few dollars back and took the junk to Goodwill. The refund never came. When I checked my 'account' there were angry messages from other people about their orders, a conversation about lodging in New Orleans, and none of my questions/problems were anywhere. I suspect that any of the above reviews that were positive were posted by them.
Dear Lark,
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service
The only good thing was fast delivery. I ordered my items on Friday and had them the following Tuesday. Very disappointed when I opened the package. Very cheaply made blouses! Strings hanging from every seam. Made mostly of polyester. Seems they left out the cotton in the fabric. I also bought a bag. It's made of plastic! I wouldn't carry this bag if it was the inly one I had! Very disappointed in this company! I will try to send all items back... I have a feeling it will be a frustrating process to get my money back!
Dear Melissa,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com customer service
I purchased a dress for my college graduation, and was sent a dress that is obviously not the same dress. When I tried to communicate with them - I received a message that said that "since they sent me the correct dress", I had three options: 1. I could return it back to them in China, at my cost, and then they would return 85% of my original fee; 2. They could give me 10% back on my purchase price without having to return the product; 3. I could have a 20% cash coupon of the purchase price value towards future orders.
BUYER BEWARE! – DO NOT BUY ANYTHING FROM Rose gal! Please share my story with others so they know how fraudulent this company really is!
Dec. 5/15: Regarding the email I received from Rosegal, what they have written below is very flowery compared to what they emailed. They state that they would like to return what I paid for the purchase, but I haven't seen any reversal of charges on my VISA, nor no money order in the mail (it has been 6 months)... so if they really wanted, they could have done so without emailing me to "tell me they want to refund my money". If you want to refund the money, just do so Rosegal! What would it take to have you fulfill what you are offering? Just do it! Don't talk about it over and over again... still trying to save face, and yet still defrauding people by the fact that there are approx. Over 2700 BAD reviews on just this one website. It gives me great satisfaction to know that over 403,404 THOUSAND people have read my review. Don't bother sending me my money back. If I have deterred even 20 people from buying from you - this is satisfying enough for me.
Dear Esther,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal.com customer service
ORDERED A DRESS TOOK OVER A MONTH TO RECEIVE. (Luckily I wasn't in a rush for it) Received the wrong dress. Looked nothing like what I ordered. It had a black mark on back of dress. Cheryl in Customer Svc responded. I can send dress back or get $5.00 back and keep dress. Emailed her for address and have not received a response. I have been unable to reach anyone on customer service. Phone voice mail is full and email no longer going thru. VERY UPSET!
Dear Mary,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, please check your email, and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal.com customer service
I ordered two items for an upcoming trip so I had my order expedited. I was so excited for the items because it looked great in pictures. However, when my package arrived only one item was there and the other was missing. I contacted their customer service to inquire and request a refund, but instead of agreeing to a refund right away they insisted on sending me the missing item instead. I had to talk to them multiple times to let them know that that's not what I wanted. I tried to get a partial refund for the expediting cost as well since I only expedited it so I can wear it on my vacation and it was their mistake for missing an item, but they refused. It has been a week and I still have not received my refund either!
In terms of the item that did come, it sort of looked like the article of clothing on the website, but the material and cutting was definitely off. I am almost positive that they look for these pictures to use on their website and then make complete knock offs from China.
Their customer service does not speak proper English. It seems to be a very sketchy website.
Definitely would never shop with them again!
Dear Sad,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you an aolution, please check it and we will solve all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal.com customer service
I looked for this in several stores, i found it for first time in one, where was 3 times the price i got here, found it here, cheaper, and with an awesome quality! Totally worth it!
I ordered some items and they failed to put one item in my order. I paid an expedited service then duty of $25 extra on top of my shipping. I filed out their ticket and still no response whether I'm getting my item or not. All I know is that I am not paying duty or shipping for an item that they failed to put in the package. I have not heard form them, so I'm guessing they're expecting for me to forget about it. They're supposed to get back to you in 24 hrs. That's a joke.
Then I ordered a few more things, the items are horrible quality.
I will never order form there again and will tell my friends also not to order from them.
Dear dimple,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have shipped it out, the tracking number is 4457728822 by DHL, we can track it in www.DHL.com. About the other issues, we have sent you a solution, please kindly check it.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal.com customer service
You gave me a wrong tracking number and everytime i enter it "invalid" pops up I WANT MY PACKAGES WITHIN 3 days or i want refund. Thank you
Dear Uffairah,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your package RK230758996CN, we can track it in http://www.17track.net/en/result/post-details.shtml?nums=RK230758996CN, please kindly wait.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal.com customer service
I just ordered some clothes from Rosegal when received today i couldn't believe it, Just horrible! Such bad quality total garbage! Do not order from them it's a scam! I want return everything back and i will open a case against you guys with PayPal you guys should be out of business... Nothing look like they show on their website... Trash company! I guess nothing good comes out of China!
Dear Celeste,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com customer service
My order was placed and paid for in mid February for 6 items. The first 4 items drifted through in single orders over the next 3 months. Despite many complaints and enquiries when they promised to send me the remaining 2 items they have never arrived. They keep promising to send within 10 days - nada! Paypal were no help because it went over their time limit and RoseGal refused to provide a refund. Will never purchase again from them and advise anyone against it!
Dear VALERIE,
Thank you for taking your time to write your review. We really appreciate the feedback.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have arranged the refund for you, and paypal will refund it to you soon, please wait.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service
The items are priced differently on the bill and they charge my card double the amount which is the price on the website
Dear Lorraine,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Customer Service
Worst quality ever! I didn't even get my full order! And what I got was tattered, smelly, stained, and misprinted! Pix below, see for yourself.
Dear Cassie,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Customer Service
Please do not buy anything from this company. They will scam you. The items you see online are not what they are. They will send you cheap and useless clothing and items you can never send back. Be warned! Once you order from them, you will never get your money back. They operate using another name called Rosewe. They are based in China. DO NOT ORDER FROM THEM. All the positive reviews and placed there by them to trick you. SCAM SCAM SCAM SCAM SCAM SCAM
Dear Donna,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Customer Service
I ordered a romper on 4-30-15. Now almost 2 months later and a million back and forth messages with rose gal they keep acting like its my fault the address was wrong and when I repeatedly told them it was wrong they "resent" it to the SAME address. Probable to just look like they sent it. But didn't. I've asked for my money back and they keep blowing off my request and just like others said they deleted some of our conversations back and forth to protect their SCAM! Whatever you do don't buy from these worthless people!
Dear Ashley,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your package 9374869903500388195740, the transport company told us you have signed it, please check.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Live in Canada, ordered 7 different items - bathing suits, dresses and a top and we got NOTHING. First time ordering and I don't remember getting to choose my country, so it defaulted to USA. As soon as I saw it was US I sent an email. Rosegal blamed me saying I had the wrong address. The only thing I had wrong was the country. Their website should know the difference between US zip code and the Canadian postal code. They wanted more money from me in order to get my goods. I refused and kept asking for my money back. I have notified BBB concerning this "so called" company, but I think it's just a scam to get money from people. Still waiting for my refund on my credit card, interesting how rosegal has shut down the "issue" and I can't even rate them 0 (zero). Will go after them with a lawyer if I don't get my money back. Very poor customer service!
Dear Lisa,
Thank you for your important feedback and for letting us about your experience with us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have arranged the refund for you, and paypal will refund it to you soon, please kindly wait.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Arika,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service