Love the page, love the products, love the service.
I will keep buying in this page, just loved it. They came really fast, i was very surprised about that, loved it
I could kick myself for not looking for the reviews before I bought 4 shirts for an upcoming trip... money I find out now that I have no chance of getting back! The material is cheap, the sizes are WRONG (I'm a plus size gal) and now I find out I have to ship back to China. What a total RIPOFF! And to make things worse, when I entered all the information in their "ticket" system, I get a warning note saying the Order Number is wrong... and yet it is the exact number that is listed on the Delivery List from the first 3 shirts. Please... DO NOT ship the 4th shirt (it says that it hasn't shipped yet) because I DO NOT WANT IT!
When dealing with the site I did not find any problem in the purchase and the site was very distinctive and easy to use and it was also very easy to communicate with the technical support of the site
Dear Ismail,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I ordered 2 dresses from this site, one i got was lovely the other wasn't even a dress it was like a top and cheap and see through I got ripped of big time. I would never shop here again.
Dear Shannen,
Thank you so much for informing us about your shopping experience.
We feel sorry for the issue that you have described.
We have checked your order information and found that we had refunded you for this issue, please check your account.
If you have any further question, please feel free to contact with us.
Best Regards
Rosegal Customer
Spent 79.00 only recived two items one fit one did not waiting on other items to see if they fit I have a cruise in June still not here don't want to have to go spend more money very frustrated
Dear Amanda,
Thank you for your comment.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs. Please rest assured that your order will arrive.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
If you have any further questions, please contact us through our Support Center.
Thank you,
Rosegal Customer Service Team
The shipping was pretty quick but the overall quality of the item was not necessarily great.
All in all the shopping experience was pretty satisfactory.
I placed and paid for my order on May 22nd. It has a label created but has not shipped. I have not received an email back about my issues. I am not too thrilled with the company.
Dear Krissy，
Thank your for your message.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
For your parcel, we will check it for you.
Would you please offer us the order number?
Thank you very much for your collaboration.
Rosegal Customer Service Team
DO NOT BELIEVE ANY OF THE 5 FIVE STAR REVIEWS!
They are attempting to control their rating!
DO NOT BELIEVE ANY OF THE 5 FIVE STAR REVIEWS!
Ive bought and lost $80 dollars with Rosegal. Their clothing, customer service and returns are a complete scam. I ordered the largest sizes on 2 items, one came with a hole in the seam and both where sized to fit a small child. Attempting to get a refund is the scam. They will offer 20% of the items cost to their Site wallet, and ask you to repair the problem yourself.
Best thing you can do is report this to your bank to get your money back and report Rosegal and all its sister sites to the FTC, BBB, FBI Internet Fraud.
Dear Bret,
Thank you so much for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered the jacket on purpose, now I see you guys have scammed me and many others, be prepared to face charges.
Sorry about the incovinionce to all customers your money will be returned!
Dear Dylan,
Thank you for taking your time to write your review.
We wish to let the customer know that we are extremely sorry for their disappointment.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Yours sincerely,
Rosegal.com Customer Service
I WAS VERY DISAPPOINTED IN WHAT I ORDERED COMPARED TO WHAT I RECEIVED. IT WAS A COMPLETELY DIFFERENT SHIRT AND STYLE AND EXTREMELY POOR QUALITY. I WILL NEVER EVER ORDER FROM ROSEGAL AGAIN. AND ITS IMPOSSILBE TO REACH CUSTOMER SERVICE AND HAVE TO PAY TO RETURN ITEMS, THAT IS CRAZY!
Dear Janet,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you,
Rosegal Customer Service Team
Up date on my last coment. Rose gal emailed me and said they would give me a full refund and to check my account later. This was 3days ago and it's still not there
Dear amanda,
Thank you for taking your time to write your review. We really appreciate the feedback.
Please provide the order number to us and we can handle this issue for you.
Or please contact us in this link
http://www.rosegal.com/contact-us/
Our financial department is working on it and please contact us to check the refund.
Best Regards
Customer Service
I placed an order on September 20th and it is now October 19th and STILL have not received my package! I have tried to call their customer service and have yet to get them to answer my calls! I understand they receive a lot of orders, but after a month of not receiving what I ordered is just ridiculous! I will NEVER order from rosegal again and I HIGHLY suggest to stay away from this site!
Dear Mary,
We are extremely sorry that you have not received your order yet.
We are willing to resolve the problem for you, could you please give us the order number?
We cannot apologize enough for the inconveniences.If you have more question, please contact us via http://support.rosegal.com/.
Best Regards
Rosegal.com Customer Service
IF I COULD REATE IT A "0" I WOULD. DO NOT ORDER FROM THIS FOREIGN GARBAGE STORE. YOU WILL NOT RECEIVE YOUR ITEMS IN A REASONABLE TIME NOR WILL YOU REACH CUSTOMER SERVICE FOR ANY INQUIRIES. THE CLOTHES ARE SO SMALL AND IM 5'6 130LBS. IT WAS LIKE THEY ARE MADE FOR LITTLE GIRLS. DO NOT ORDER FROM THIS PLACE. ITS SO SHADY, IM SCARED THEY WILL STEAL MY IDENTITY.
I ORDERED A SHIRT AUGUST 6TH AND ITS STILL NOT HERE! NOW THEY TELL ME I HAVE TO WAIT UNTIL OCTOBER 6TH BEFORE THEY CAN HELP ME! THE SHIRT IS FOR SUMMER, SUMMER IS OVER! BETTER BUSINESS BUEROW?
I JUST WANT MY MONEY BACK, NOW!
Dear Michelle,
We regret any inconvenience or frustration that your experience has caused you.
Your order was shipped out on 2015-08-06 and the shipping time is around 1 month. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details, we have sent you an email, pleaes check it and give us feedback.
Thank you again for bringing these matters to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations.
Best Regards
Customer Service
Cheapest material doesn't look anything like the pictures, more mad at myself cause I should have known better, but seen so many of my friends promoting this site :(.
Dear Leanne,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.
We would be very grateful if you could tell us your order number.We will resolve the issue to your satisfaction.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service
This company lies on their website, they censor bad product reviews and don't respond to customer service inquiries until after you've trashed them online.
Dear Amanda,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your site_name account and answer to us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
UNLESS YOU ARE A SIZE 2, DON'T BOTHER ORDERING FROM THIS SITE. I ORDERED A 2XL ITEM AND IT MAY HAVE EVEN TOO SMALL FOR A SIZE 2. I CONTACTED ROSEGAL CUSTOMER SERVICE AND THEY ISSUED A FULL REFUND. I DO LIKE THE PRODUCT IT IS VERY CUTE AND ACCURATE EXCEPT FOR THE SIZE
I made two orders with Rose Gal. The first order came with in about a month. Although I was disappointed with the quality of the items, I didn't expect too much due to the low price tag. One shirt was so small I couldn't even get my arm in the sleeve. The fabrics are much much much thinner than they appear in the picture. One shirt appeared to be a T-shirt material and it was actually completely sheer. I made a second order, and I waited. After two months I contacted Rosegal and let them know I still have not received my order. They indicated to me that my order had been shipped and I should wait just a little longer and then contact them if it hadn't arrived. After another two weeks I contacted them once again and told him that I still have not received my order. They indicated that I should go to my post office to check if it was there. I contacted them three more times be I got a reply. Finally they replied full of apologies that the item is now out of stock and that I had received a credit to my account, rather than the refund I wanted. They also offered me "points" on my next order. I have yet to re-order because truly I doubt I'll ever receive anything. Do not order from this site, unless you have money to burn.
UPDATE:
Rosegal now responds as though they don't know my order number. I have emailed them over 10 times. They don't respond. They try to make nice but they never resolve anything. It's all just words.
Dear N,
Thank you for notifying us of your complaint.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Could you please message us your correct order number?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered 3 shirts, same size. The first one was so big I put it on, it actually hit the the floor, it was huge! The 2nd one was so SMALL, my arms wouldn't even go in the sleeves. The 3rd one fit, but the sleeves are not the same length... HORRIBLE customer service... I never got thought to anyone to return them. AND I ordered them December 30th 2017 they arrived Febuary 22 2018.
Dear Judy,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Having been rather disappointed by Rosegal I must say they resolved the matter very quickly with a full refund and no return of faulty items. Thank you
Overview
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kathleen,
Thank you for notifying us of your complaint.
Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal Customer Service