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Rosegal has a rating of 2.6 stars from 6,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 7th among Discount Clothing sites.
Ordered from Rosegal then found this site and i freaked out. But my clothes came in 5 days (yep - 5 days). I will agree with most of them comments that you may want to order a size up. Out of 4 dresses, one was perfect, two were tight (but still fit), and the fourth was too short but will make a cute top with jeans. I'm 4'11'' and these pieces were short so for a taller woman, you may want to be cautious of the length of the dress. Ive attached photos and obviously they need to be ironed, but other that that, I was pleasantly surprised.
Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.
Už som si viackrát objednala a som veľmi spokojná s tovarom aj so skorým doručením a pretom viemlen odporúčať nákup v Rosegal
Pedí una cartera y es tal cual la foto. Muy linda y buena calidad. Llego bien envuelta y buenos detalles.
Pedido ZB**************
Sehr netter Kontakt und das Kleid was ich gekauft habe ist einfach Spitze. Das Material ist sehr angenehm zu tragen. Danke liebes Team von Rosegal
Ich bin total zufrieden und begeistert! Die Passform, Verarbeitung und Qualität entspricht meinen Vorstellungen.
Ein wirklich tolles Oberteil, dass viele Blicke auf sich zieht.
Eine tolle Passform und gute Qualität. Bin sehr zufrieden.
Passt lt. Masstabelle perfekt!
Excelente producto, de buena calidad, muy elegantes y lindos, el proceso de envió fue rápido y sencillo, la atención al cliente fue lo mejor.
Tip for consumers:
Los que sean colombianos y tenga problemas en recibir su producto, la culpa es de 4/72, NO de Rosegal, siempre paguen seguimiento y seguro de envió, ademas Quéjense ante la Superintendencia, este servicio postal esta arruinando las compras internacionales.
Los envíos ha sido rápidos, y los productos han llegado de excelente calidad. Son muy responsables con los envíos de los productos.
Dear Moises,
We would like to thank you for your kind review.
Many thanks,
Rosegal Customer Service Team
Mi experiencia fue buena por eso he vueto a comprar cosas pero quisiera que el envio sea mas rapido ya paso casi dos meses y no me llega nada
Шикарні геймерські навушники. Щільно прилягають до голови. Якісні матеріали. Можна сміло брати. Економний і якісний варіант. Рекомендую.
Dear Hubar R.,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us.
We appreciate your support.
Rosegal Customer Service Team
Compré tres productos. Todo llegó bien. Buena calidad y precio. Respondieron a mis preguntas rápidamente.
Ich bin total begeistert und liebe die Kleidung von Rosegal.
Die Auswahl ist top, der Preis mega und die Lieferung geht auch entsprechend problemlos.
El producto es muy lindo, es tal cual a las fotos que estan en el sitio, lo recomiendo!
Cancelaron mi orden y me devolvieron el dinero, sin costos.
Dear laila,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
As it’s the first and large order on our website, according to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first.
Don't worry about it, we just want to make sure that this transaction was indeed made by the card holder, and we won't use it for any other purpose.
Usually, to guarantee seller and buyer benefit, our financial department need to confirm the real some necessary identification. If the payment information was not matched with the identification or the Counterparty Status is unverified, this may lead to card fraud, if our customers are not willing to offer us the information, we will full refund to avoid more dispute due to the illegal using others card to pay to protect our real customer benefit.
About more details we have sent you an email, please check it and we will solve all the issues for you soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Quando irao entregar minhas encomendas?
Me mandaram um sit que é inexisteste
Dear simoni,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We regret the inconvenience that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
Ya he realizado varias compras a través de ROSEGAL y he estado satisfecha con la compra
Заказывала два платья, осталась очень довольна. На сайте внимательно отслеживают отзывы покупателей. В моём случае было небольшое не соответствие в описании платья, за это компенсировали начислением баллов. Приятно радует возможность получать бесплатные баллы каждый день и накапливать их, чтоб потом использовать для покупок. Кроме этого всегда есть скидки на товары всех категорий. Спасибо Роза Гал!
Gain trust and grow your business with customer reviews.
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear MaryC,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team