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Rosegal has a rating of 2.6 stars from 6,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 7th among Discount Clothing sites.
Ordered from Rosegal then found this site and i freaked out. But my clothes came in 5 days (yep - 5 days). I will agree with most of them comments that you may want to order a size up. Out of 4 dresses, one was perfect, two were tight (but still fit), and the fourth was too short but will make a cute top with jeans. I'm 4'11'' and these pieces were short so for a taller woman, you may want to be cautious of the length of the dress. Ive attached photos and obviously they need to be ironed, but other that that, I was pleasantly surprised.
Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.
I don't know what's going on lately. I've been purchasing from them and was not complaining. Even if it took a little while but I ordered 2 items last August/September so that's 6 LONG months! The least they can do is email customers back and explain themselves why it's taking longer..
While the images shown for clothing items look great, what you get when you order something is absolute garbage. They clearly use the photos from actual quality retailers as reference and just rip it off, and not even well. The pants I ordered were made with the absolute cheapest material imaginable, had pocket flaps hiding the fact that there were no actual pockets, and had loose string on every stitch you could see. I'd tell you how they fit, but they quite literally fell apart in the washing machine before I could wear them. Straight into the garbage. But what do they care, they got my money. I'm confident any review you see on this site beyond a single star is fake, don't waste your time.
* Rosegal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Really impressed, great value for money. Only had one issue with a pair jogging bottoms, but there customer service was exceptional. Responded straight away, refunded me and sent a new pair at no cost.
Horrible customer service ever, their clothes is ugly, small sizes and bad quality, don't ever buy anything from them, you will be very disappointed, I wish someone would have said something to me before... worst clothe ever.
Dear Fanny,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are extremely sorry to hear you are dissatisfied with the product.
We had sent an e-mail to you already, please check it and reply.We will resolve all the issues for you efficiently.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Hi, I received my order although there is missing item and also a swim suit which I ordered size L can't even put it on. This is very disappointing as I didn't receive any e-mail to inform me about the package dispatch or what's inside. Very pissed off.
Tip for consumers:
Poor quality materials.
Dear Nina,
We regret any inconvenience or frustration that your experience has caused you.
We offer the detailed measurement chart for each item, maybe the regular size you chose was not fit.
Regarding your order, we have sent you an email, please check it and we will solve all the issues soon.
Once again, I want to restate our apology to the customer for the issue.
Best Regards
Rosegal.com Customer Service
I ordered lot a Christmas stuff 11/11/2007 I paid for expedited shipping to get this before Thanksgiving but today 11/25/2017 still have nothing. Can't track my shipment. No respond from custom service.
Dear Bubu,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
I ordered a XL dress. It finally came a month later in an Xtra small size. It was frayed around the neck. Zipper doesn't work. No response from two complaints to customer service.
These people are total crooks.
Dear Teresa,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered a green pullover sweatshirt, that appeared to be very soft matte cotton fabric... when it arrived it looked like cheap Barbie doll clothing, shiny polyester looking fabric. It barely fit over my head & none of the pictured materials patched. The cute loop buttons on the model where ugly brass snap buttons. Cheap! You get what you pay for. Don't order through Rosegal - especially with their no return policy.
Dear Ash,
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Customer Service
I often purchase online and from overseas site be aware and avoid this one. Sizing is nothing like the sizes they give you on their chart. They say compare I went larger and still can't even get it anyway near me.
Quality is bad, I don't know what type or where they source their materials from but horrendous. Just spent $175 and got one piece wearable and that is a christmas top so not something you can were all year round. Problem being it's going to cost me as much to return items... stay away.
Dear Tish,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment and Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team
Do not order from this company!
Rip off!
They said it would take 10-25 business days for delivery... two months later and no dress. I've followed up with them 3 times and I get only excuses.
Pathetic.
Dear Angie,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Could you please provide your Order Number? Then we will check the package status and solve your problem as soon as possible.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
My parcel has been lost in post - waiting more than 2.5 months.
Now when asking for refund nobody answering - usually Customer service answered very fast.
If no answer will need to write case in police...
Dear Modrite,
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred.
I have followed up your case and our team will solve it to your satisfaction.
We would be very grateful if you could tell us your order number.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
I ordered 5 items that looked good online but in reality they used the cheapest nylon you can find!
Do not be tempted by the look of the photos to buy from this company!
So disappointed with my order! Waist of money!
Dear Homeira,
Thank you for taking your time to write your review.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us? Thank you very much for your understanding.
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Ordered December 4th 2017 and still waiting. Tracking says it has reached the destination and they cannot tell me where to follow up what that means. Just keep sending me the same canned email. Never will I order from them again.
Dear Cynthia,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I ordered from Rosegal in June because of ads that kept popping up on my Facebook page. Several of my friends had liked the company so I thought I'd give it a try. I should have asked them directly about their experience or done my own research before ordering. My email from Rosegal tells me my items were shipped to Canada on June 22. They still haven't arrived. Almost two months later. Is this normal? So far, I am not impressed. If the clothes are poor quality as people have been saying here, then I guess I really would have thrown my money away.
Dear Beth,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
I love the clothes that Rosegal advertises - but my experience with ordering has not been very positive. I ordered an item of clothing in September last year and haven't received it yet, four months later.
Dear Katie,
I want to extend my sincere apologies for the problems you have experienced.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
"Great experience. This is the best online store. This store has so many amazing products." Items are well described both verbally and visually. Rose Gal also provides free delivery! With such a wide range of sizes there is something for everyone to enjoy.
I've been ordering from Rosegal for a good 3 yrs now. It helps to have a profile to keep track of orders and disputes. This year I learned to not order multiple orders at once. I had issues with not receiving some, items being out of stock and eventually either replaced or refunded. As a bigger girl, I appreciate the cute and affordable bigger sizes they carry. Sizing can be a little off depending on what kind of fabric was used, but everything has always fit. I had one order never make it even after they said they'd ship it again, took 4 months to resolve and ended up in a refund but customer service was pleasant. Jewelry is fantastic at those prices and I get a lot of compliments on the bathing suits. Definitely a great store to buy from.
Clothing just as shown on the website. More than reasonable delivery times. Would definitely pay close attention to measurements. Sizing is much smaller than in North America, but a quick measuring does the trick. Great customer service when I emailed with a question. Would recommend for sure.
Rosegal is a great shopping experience, although shipping takes time its really quite worth the wait, I have never had a problem with my order or anything, I would definitely recommend you check out there website.
Do not get caught up with this company. Order never received been over 6 months. Try to contact them and either website will not open or emails bounce back! Unfortunately cannot score less than 1. Then... they constantly send emails of products. No refund given
Dear Fleur,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.
Rosegal Customer Service Team
Still have not received my order. Customer service is horrendous. You can't talk to a live person. They say your package is on the way. I've been waiting 3 weeks now. I wanted outfit for 4th of July... guess that's not happening. Buyers beware. Never again!
Dear Dawn,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I am still going through the website and adding more items each day. I'm planning to do one big order so I can receive everything within a few weeks. Based on how this dress I just ordered fit I will have no problems with anything else.
After reading the reviews, I'm so put off ordering. Can't believe what's said about rose gal... just shut your company after all this I don't think people will want to shop here... or get a life and do proper business... deliver what you show on your website... shame...
Same issue with all the others. Paid for expedited shipping and it's now over two weeks and haven't gotten anything or no response what so ever. Why are they still in business. NEVER will order from here again!
Dear Missy,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Rosegal Customer Service Team
The Better Business Bureau should shut them down. Ordered 6 dresses, terrible quality, 2 dresses would fit small children. In addition, there is no return information available. Now I am stuck with merchandise that I can only donate to good will!
Dear Samantha,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service
Gain trust and grow your business with customer reviews.
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear T F,
Thank you for your review.
We sincerely apologize for your case.
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you have the quality issue.
For your case，we have given you the efficient solutions and please kindly reply us.
We are awaiting your reply.
Rosegal Customer Service