Rosegal

Hi, I received my order although there is missing item and also a swim suit which I ordered size L can't even put it on. This is very disappointing as I didn't receive any e-mail to inform me about the package dispatch or what's inside. Very pissed off.

Horrible customer service ever, their clothes is ugly, small sizes and bad quality, don't ever buy anything from them, you will be very disappointed, I wish someone would have said something to me before... worst clothe ever.

Hey, this shop is really cool. Very nice various assortment and priced well what is nice. A lot of good promotions. I would not be able to buy these quality stuff here in my country for that price. I can't give better note, so it's only 5/5 :)

I ordered a XL dress. It finally came a month later in an Xtra small size. It was frayed around the neck. Zipper doesn't work. No response from two complaints to customer service.
These people are total crooks.

After reading the reviews, I'm so put off ordering. Can't believe what's said about rose gal... just shut your company after all this I don't think people will want to shop here... or get a life and do proper business... deliver what you show on your website... shame...

I ordered a green pullover sweatshirt, that appeared to be very soft matte cotton fabric... when it arrived it looked like cheap Barbie doll clothing, shiny polyester looking fabric. It barely fit over my head & none of the pictured materials patched. The cute loop buttons on the model where ugly brass snap buttons. Cheap! You get what you pay for. Don't order through Rosegal - especially with their no return policy.

Really impressed, great value for money. Only had one issue with a pair jogging bottoms, but there customer service was exceptional. Responded straight away, refunded me and sent a new pair at no cost.

Do not get caught up with this company. Order never received been over 6 months. Try to contact them and either website will not open or emails bounce back! Unfortunately cannot score less than 1. Then... they constantly send emails of products. No refund given

I don't know what's going on lately. I've been purchasing from them and was not complaining. Even if it took a little while but I ordered 2 items last August/September so that's 6 LONG months! The least they can do is email customers back and explain themselves why it's taking longer..

Rosegal is a great shopping experience, although shipping takes time its really quite worth the wait, I have never had a problem with my order or anything, I would definitely recommend you check out there website.

Why does everything smell like chemicals? We didn't allow in our home. Poison. I am still waiting for 2 items and never received them. No refund after 2 requests. This is a horrible place to order from. Criminal. Never again. I will now dispute charges on my Credit Card. Do not order from the sweatshop.

Ordered December 4th 2017 and still waiting. Tracking says it has reached the destination and they cannot tell me where to follow up what that means. Just keep sending me the same canned email. Never will I order from them again.

Once your order is placed they dont keep you updated even if you paid extra for a tracking number (which should be free). I paid for expedited shipping 5-7 days and the only thing that was done quickly is them taking my money. My items have yet to arrive but from the looks of other reviews it can take months. Not to mention their contact number is a magic jack line.

Dear Rosegal,

Thank you for your non-valuable feedback.

I am extremely saddened about the (thousands of) situations listed above.
Your company has been taking advantage of your customers.

Would you mind offering our money back to us without us having to pay to ship back the worthless pieces of crap that you sent out? We will not stop until all our issues are handles to our satisfaction.

We no longer value your company and wish to let the whole world know that you are a giant scam in the best way possible.

Yours sincerely,
Former Rosegal.com Customer

(Please don't bother responding to this post since you pretty much exhausted the same sentences on every complaint post)

I order an item a month ago and still haven't received it! There isn't any way to track it due to Chinese stuff on the tracking site... really?
Just send my money back. If you are even a real company!

I made two clothing orders about a month and a half ago. I've contacted their "customer service" about 4 times (which is a crappy online ticket line that no one reads) and I have not received a single response. They literally charged my credit card and then did not deliver on the goods, which are probably terrible anyways. Rosegal is straight up stealing from customers. I'm disgusted. NEVER buy from this company if you know what's good for you!

Ordered a sweatshirt in December a month and a half ago. Customer service says "it's on its way" but won't offer me a refund unless I haven't received it by May (maybe). No tracking number provided either.

Never again.

So bad on me for not checking the reviews before I place 2 orders but I was taken by the great pictures and prices! Ordered in November and it just arrived, one thing arrived a few weeks back. I order a cute black jacket but it turns out it's a mix of black and navy blue (what ever fabric was available). The other was an army green canvas with some brown additions (that turned out to be more orange than brown) Oh and the sizing is way off. My size medium is way too tight and I can usually wear small. But not sure it's worth the time and energy to try to return, if they even allow returns. Hopefully they'll make someone happy when I donate them to a shelter.

I bought my daughter a coat in her usual size and it was way too small. I'm trying to return for a refund and I've gotten nothing but hassle and ridiculous requests--such as pictures and measurements!

I've already spent a lot of time completing their ridiculous form, twice. And have had no results. The pic, which I already tried once to send, and the measurements, using a ruler and a tape measure, are the most recent request from them. What kind of nonsense is this?

I don't recommend purchasing anything from Rose Gal unless you are willing to just absorb the cost if it doesn't fit.

I would appreciate any tips on how to get my money refunded.

Not only have I always been very pleased with Rosegal during the two years I've been their customer, but their plus size category never ceases to amaze me. The items look really good, and they are *really* plus size. I've found many cute clothes that fit me like a charm, when it's usually such an ordeal to pull off in real-life stores. The shipping is fairly quick too. I definitely recommend!

Horrible, horrible, horrible. The worst I've seen in all of my online shopping experiences. Ordered 12 items in March, 3 came in May, it's now July and we are still waiting. Tried calling the *******485 number and no one picks up. It just says mail box is full. Tried sending a complaint via email and you have to sign into your account first then it kicks you out. Will keep on working on getting my money back!

Rose gal honestly amazing me with their quality of clothing, shipping, and customer service. I was highly satisfied with my order. I would recommend this website to anyone trying to buy decent swimsuits for reasonable prices or even more.

Order 3 fidget spinners 2 and a half approaching 3 weeks ago now. Called company once and said it would take up to 30 days. So far pretty $#*!ty. Not to mention they don't keep their tracking page updated.