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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Ordered 1 women's top (July 4th themed) and 2 women's swimsuits. They sent me a defective top - big red stripe missing from the back (picture the flag and take away one of the red bars... looks stupid right?). The women's swimsuits I ordered were size Large and wouldn't fit a women over the age of 12! Sent in a photo of the top through the Support Center option and got back a form letter with a link to their refund/exchange policy. No refunds on swimsuits...
Worst experience of my life trying to create a ticket for my 3 missing items that I PAID FOR. I have now created 3 "tickets" for customer support without a response. When I try to view my ticket status is always say. Ticket closed, or ticket not found. The two items I did receive were nothing like the picture. Total scam and rip off. DO NOT ORDER FROM THIS WEBSITE.
Dear Bri,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal.com customer service
It took OVER 30 days to get my order and it is missing 1of 3 items! The phone # on the site is not a working # and i put in several tickets with NO Answers! The two items that shipped are made poorly (you get what you pay for i guess) and smelled so atting of chemical that i had to leave outside! Do not waste your $$$
Dear Dana,
I want to start by thanking you for notifying us about the issue.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, the rest two items are in another package, the package number is BJ14331278571953, please kindly wait.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com customer service
After I submitted this review, Rosegal Contacted me, and that is what was written on their site:
Dear Genia,
We are extremely sorry to hear you are dissatisfied with the product.
Could you please check our warranty policy? http://www.rosegal.com/warranty-return/
Would you please let us know more about the problem with the item and indicate us the following details?
Please describe the problem is with your item in detail.
Please give us the item code indicated on the outer package.
Please send us clear picture of defects.
We do appreciate your cooperation in advance!
Thanks for your understanding in this matter.
We look forward to hearing from you.
Best Regards,
http://www.rosegal.com/
And my response is:
I am cooperating as much as possible, but the site does not except ticket, when submitted with images. It claims the following: The question have need deleted! Tried to submit a ticket online to return some damaged goods and replace some shoes two sizes to small, and was unsuccessful. I only have a month to do so otherwise they will not accept the goods back and I will lose my money. Also tried to call the U. S line throughout the day it was going to a full mailbox, so I was not able to leave a message
Dear Genia,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service
I ordered a dress from Rosegal. What a joke. It looks like a cheap costume from a Halloween store. Very poorly constructed. Cheap materials. You get what you pay for? I wouldn't have spent a penny on this dress had I known exactly what I was getting.
Dear Jody,
Thank you for taking your time to write your review. We really appreciate the feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com customer service
They say free shiping world wide, bs I was billed overall $70 in shipping fees and to top it all off ups lost my fist payment so I had to pay them nother $21.46 to get my stuff, only 1/2 my order came in, and their 1800 # is bs and their email is bs they come back to you
Dear Michelle,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal.com customer service
This is the worse company I have ever dealt with. Their swimsuit had zero elasticity to it and was not true to size, per measurements they advertised. I have spent months going back and forth trying to get my refund-VERY poor customer service. And to top it off, when I'm FINALLY verbally offered my refund, THEY want ME to pay their INTERNATIONAL shipping fee to CHINA for something that was 100% their fault. This company needs to be removed-thankfully, I only ordered one item-will NEVER buy from them again. Do not be tempted by their cheap prices-you get what you pay for with this company-both with clothing quality, and communication.
Dear Sangeeta,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal.com customer service
DON'T SHOP HERE. PAID FOR EXPEDITED SHIPPING, 2 WEEKS AND MY ORDER IS APPARENTLY STILL PROCESSING. WHEN YOU ORDER, THEY SAY IT TAKES 3 DAYS TO PROCESS, COMPLETE LIES. I KEEP EMAILING THE COMPANY, NO RESPONSE. DO NOT ORDER ANYTHING FROM THEM. HORRIBLE, HORRIBLE, HORRIBLE!
Dear Nakisa,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have gaven you a solution, please check your account about this.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal.com customer service
This is most definitely the WORST online shopping company I've ever dealt with. I ordered 1 pair of sandals, 2 dresses and one shirt. The sandals barely fit (smaller than expected) even after I measured my foot and used their sizing chart. One of the dresses arrived in colours not accurate to the website photograph- red and orange instead of pink and blue. The other dress I ordered was a crochet dress shown with a black underlay/slip/base. It arrived without the slip part and apparently that isn't included, but it is not mentioned in the product description that they are separate pieces or even where to find the under piece.
Shipping didn't take long, but I did get nailed with duty and found out they are shipped from Singapore. The shoe box was completely squashed and ripped. The sandals weren't even in it. The top was sent as a separate parcel, but I was only given one tracking number, so I thought they forgot to include it. Turns out it just arrived a week later. Product quality was cheap (what did I expect?), and I did have to make some adjustments to my garments to get them to look right & fix some holes.
Dealing with customer service is a pain, and the phone number on their website is out of order, so you can't even talk to a real person. You have to submit a ticket and wait for your response 24 hrs later. It took me over a week to deal with my unsatisfactory products, and even then they only credited me $5 to my papal account. They said I would have to pay shipping and that is not cost effective for me (didn't tell me where to ship to) and they only refund product value, not what you actually paid.
I'm so disappointed in this company and the products. I will not be ordering again.
Dear Sarah-Lynn,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have sent you an email, please check it and we will give you s new solution.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal.com customer service
I wish I would have looked for reviews before ordering from this company! I ordered a swimsuit--bigger than the size I am, and it still will not even come up over my thighs! I have sent several responses to the company, and two weeks later, no response. This is awful! I am looking to report them to someone, and at the very least, let EVERYONE KNOW that they should NOT order from this scam of a company!
Dear Tricia,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have sent you ane amil, please check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com customer service
I am so regretful in knowing that I've given money to this complete scam of a company. My order was broken into two different orders, and I only received one of which had terrible quality clothing with size smalls appearing to be extra larges with the most tacky materials. I've not received the second order and it's now been months. So they've basically stolen my money, and haven't gotten back to me regarding my complaint. After seeing these items, I wouldn't even take them for $10 – they are terrible. Note: What you see in the picture is not even close to what you'll receive – if you receive it at all. SO disappointed that I trusted in them and so angry that they've stolen my money. The most annoying/ frustrating part is that they continue to send you promotion emails after they've ignored your personal email.
Dear emma,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com customer service
DO NOT BUY! I ordered a small in the romper I purchased, and the material was so thin that it ripped as I was carefully putting it on. Picture does not match what it really is.
Dear Megan,
I want to start by thanking you for notifying us about the issue.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
About your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal.com customer service
I ordered three dresses from Rosegal and payed the extra four dollars for expedited shipping. The dresses came within three days witch was great. The first dress was exactly how it was pictured and I'm in Love with it. The other two however were not exactly what was pictured or described but we're close to the real thing and still very cute. I would recommend using the tape measure and looking at their sizing charts however because where I'm ussually an x small dress size I had to order a medium, which is a perfect fit. I would defiantly use Rosegal again but next time read the fabric descriptions more carefully
Whatever you do, don't get tangled up with this outfit! I placed an order 12/4/14, it never came and rosegal finally agreed to refund my money. July 14,2015 they stated they would refund but it could take up to 30 days. I have patiently waited and now they say it has been sent to my rosegal "wallet" whatever that is. I had requested a direct refund to either my home or Paypal... In my book they are a bunch of thieves!
Dear Dona,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal.com customer service
It took almost more than two weeks for my order to arrive. I am trying to return some of the things i ordered and they are terrible at emailing back its almost been a week and they claim that a response will be incorporatdd in "24 hours"
Dear shajdk,
Thank you for taking your time to write your review. We really appreciate the feedback.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal.com customer service
I ordered 7 items and just received my order today... Only 3 things in the bag. A dress that is supposed to be XXL and I'm pretty sure will fit my soon to be 10 yr old. A skirt supposed to be the same size and I could probably give it to honey boo-boo's mom as a garter, and a backless strapless bra that might actually work but I'm not holding my breath on it. Luckily, I pay for things like this thru paypal and they have 30 days to resolve it before I file a dispute and get my money back. As for the missing items, I have no idea what is going on with that but I'm sure it'll be eternity before they are found.
Dear Tiffany,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to extend my sincere apologies for the problems you have experienced.
About your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal.com customer service
I ordered a bathing suit from rosegal.com in March of this year. After the 30 days it said it may take for me to get the suit, I checked the tracking on it and it said last updated in March. It was still at its first stop! I sent an email complaining to Rosegal.com and they asked that I wait till it has reached 45 days and they did not understand why it was showing it was still at its first drop zone. So, I decided to wait the 45 days out. It is now almost July. I did not order a bathing suit, just to get it when summer is over! I check the tracking again and it is still in the first drop zone! Whenever I order from a new website, I order something fairly cheap and only one item to make sure the service will be worth while. This is far from satisfactory. And upon seeing all the other reviews that are similar to mine, I will not be ordering from this site again.
Dear Jolissa,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have shipped it out, the package number is BJ14271190456184. About the other issues, we have sent you an email, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com customer service
I ordered an item that says it was shipped out on 6/5/15. It is not 6/22/15 and I have not received anything. There is no customer service number that I can find. And they have not responded to my email. This place does not even deserve one star!
Dear Lori,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have shipped it out in 2015-6-5, the package number is BJ14334922185261. About the other issues, we have sent you an email, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service
My roommate and I both ordered the same item on the same day. She got hers in two weeks, and after 3 months, I still had not gotten mine. I emailed them multiple times and they only have me the options of half a refund, 70% of a refund, but it had to be spent on their site, or they could resend my item, but I had to pay 50% of the item cost so they could ship it. What kind of crap is this. Then they said it was my fault the item didn't arrive because I didn't pay insurance. Last time I checked, shippers pay for insurance and its their job to make sure items are shipped properly and get where they need to go. Never ordering from here again. They are crappy and rip you off at every chance.
Dear Melanie,
I want to start by thanking you for notifying us about the issue.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have gaven you another solution, please check it and we will solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal.com customer service
Nothing fits to size and one item came ripped. Ordered larges and my sisters who wear small and medium, they don't even fit! Also shipped from China, (go figure) therefore it would cost me more to send the items back not that they give you an option to return anyway.
Dear Taylor,
I want to start by thanking you for notifying us about the issue.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com customer service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ellen,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service