Rosegal

Got the gold tone ring very beautiful, excellent buy for the price highly recommend. Very beautiful great buy for prize, wear them all the time, exactly as pictured. Great website, rosegal!

I bought 1 item, showed up on one price, when I tried to buy it I had to pay more, I asked why they told me that is because the one show up in the web is made of a cheaper material. Finally I bought it and after waiting more than 2 months (the item never arrived), I got the money back, but they DID NOT refund the ** shipping insurance money ** when I asked they told me that I will get a free item because of the insurance, then they told me that because they refund the value of the item (not the money of the insurance) I will not get anything.
** DO NOT BUY NOTHING THERE **

I order on April 11 paid for expedited shipping 3-7 days and after contacting them they said it's not late you got till June 23 before its late and then said they shipped it by flat rate shipping THIEVES and charge me for expedited shipping then ship it one month later I still don't have it
ON THERE SITE it said
Expedited Shipping
1 working days Processing Time
3 - 7 business days Shipping Time
What they e-mail me one month later
The three items are in the other two packages that are sent out on April 23rd and 24th by flat rate shipping LIARS 15 days to process and it was shipped on the 26 of April and over a month now no items yet!
"Although most orders sent with this service provider can arrive between 7 and 25 working days, some orders can be delivered up to 45-60 days after their dispatch. We shipped on April 23rd. Therefore your delivery deadline will expire on June 23rd"

I wish I had seen this site before ordering. I have the same issues as everyone poor quality, no tags, long shipping time (this one I understand) wrong sizes and poor effort to resolve the matter. Actually in one of my emails they literally said it was my fault I got a small size (child size) when my order was for a LG and a XL Canada! On top of it one item had no tags and it look like it come from a Trifany store. Off course I got the same lame apologies and offer for partial refund as long I return the items to China! Are you kidding me? The shipping costs plus your restocking fees and refurbished value makes a return impractical.

Bottom line Rosegal stop responding our complaints with a semi automated response and stop the lame apologies and promises of having the issues resolved when in reality you don't care as there is not a single case of anyone been granted a full return for YOUR mistakes and if you really care this issues would have been fixed and we were not having this frustrated argument. My impression about you is that I have been scammed and by the way I donated the clothes to the youth shelter as it would not fit my wife or daughters.

So if your a fan of online shopping avoid this site at all cost. I ordered a four items from their site and paid for expedited shipping which stated I should receive my items with 7-10 business days. Mind you they took payment right away. 15 business days (20 days) later I emailed their customer service to see what the hold up was and they told me my items were just being pulled from their warehouse and should receive them with in a few days. S

O much for the 7-10 business day. After 24 business days (33 days) I received two of my items so I proceeded to email their customer service to see where my other two items were and they said that they were out of stock and I could order something else to replace those items if I like. So I asked why would you process and charge me for items that you don't even have. They responded we can order them and they should arrive to us with 10 business days and we can ship them to you at no extra cost which probably means I get my items in another month or so, (so much for wanting to wear these items on vacation).

I requested a full refund as I was not happy with the two items I received and didn't have the other two items I ordered. The customer service that was given was vey poor, although they responded to my inquiry each time each response took several days to get back to me. I'm still waiting on a refund hope this doesn't take over a month as well especially since it took them a day to take my payment. Don't shop Rosegal their cheap prices aren't worth it.

Absolutely horrible. I ordered a pair of boots. I wear size US 9.5. They didn't come in half sizes so I ordered a 10 thinking I would just wear thick socks. Well they boots didn't have zippers or anything on them and the ankle was so narrow I couldn't get m foot through it. The foot part was probably big enough but my foot/ankle wouldn't go in. And I have VERY narrow feet. Nobody who wears less than maybe a size 5 would be able to get their foot through the narrow ankle part to wear them. I also ordered a shirt and slippers, both of which were very cheaply made. And a pair of earrings which looked ok. After three weeks of disputes through Paypal (because Rosegal wouldn't respond to my emails) I was told that I could get a refund if I returned the items. Problem was that I paid $67 for the items and it was going to be $70 to return them. So I'm just plain out of luck. REALLY wish I had checked reviews before I ordered. Several weeks after my initial email, and after the dispute with Paypal had been filed, Rosegal did email me back but it was the same answer. Return the items and we'll issue a refund.