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Rosegal has a rating of 2.6 stars from 6,119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rosegal most frequently mention customer service, tracking number, and credit card problems. Rosegal ranks 7th among Discount Clothing sites.
Ordered from Rosegal then found this site and i freaked out. But my clothes came in 5 days (yep - 5 days). I will agree with most of them comments that you may want to order a size up. Out of 4 dresses, one was perfect, two were tight (but still fit), and the fourth was too short but will make a cute top with jeans. I'm 4'11'' and these pieces were short so for a taller woman, you may want to be cautious of the length of the dress. Ive attached photos and obviously they need to be ironed, but other that that, I was pleasantly surprised.
Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.
Haven't not received my order and it's been a month. Can't get in contact with anyone. Awful site.
I still haven't received anything! They don't respond to you either! Worst company ever!
Dear Jocelyn,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
They gave me a full refund because of my complaint on here.
Dear Mary,
Thank you so much for your important feedback.
We very much regret that the issue has occurred.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your site_name account and answer to us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
When is my order coming? Its been over 2 months! Im get frustrated this sucks! You guys suck!
Dear Madai ，
Thank you for recent comments.
We very much regret that the issue has occurred.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Cute clothes. Good service. Shipping was free and took one week.
Horribleee! Do not order from this site! I received a damage item!
I have halloween costumes with better quality not worth anything horrible learn from my mistake
Dear Darlene，
I want to start by thanking you for notifying us about the issue.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
They never answer their phone call and refund your money back.
Dear J，
I want to start by thanking you for notifying us about the issue.
We are extremely sorry for customers' disappointment.
Your case has been taken cared of by our support team.
Could you please message us your order number? We will resolve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ordered some clothes and it been saying processing you guys are fraud
Dear Antonise，
I want to start by thanking you for notifying us about the issue.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Would you mind messaging us your order number?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Less that a star! I ordered 3 weeks ago, they took money out of ACCOUNT and received NOTHING! DON'T USE!
Tip for consumers:
DON'T ORDER ANYTHING!
We very much regret that the issue has occurred and are fully committed to resolving it.
All estimated/typical delivery time are derived from real world data collected from past orders.
They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Please don't not order nothing from this company, IT'S A SCAM they take your money and never give you the product.
Dear Marquashua,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
Clothes look like the pictures and are available at a cheap price.
Still waiting... Ordered. Paid. No product. DO NOT ORDER
Dear Annie,
Thank you for recent comments.
We regret any inconvenience or frustration that your experience has caused you.
We have taken care of your complaint and will offer a resolution.We would be very grateful if you could tell us the order number.
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Why don't you answer customers when they send a "ticket" nothing ever happens
Dear nikki,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
If you have any problem, please let us know and provide your order number. Our support team will resolve the issue efficiently.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
Placed an order on the 19/3/15 and have never received it. Feeling very ripped off!
Dear Karen,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have shipped it in two packages, the package number are CN14267948027297 and CN14285697669753, please kindly wait. About the other issues, we have sent you an email, please check it and we will solve all the issues for you.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal customer
Ho acquistato diversi articoli su questo shop online e mi trovo davvero bene, trovo le taglie, i colori e gli stili che generalmente è difficile trovare nei negozi fisici della mia zona
La vestibilità è comoda e anche il rapporto qualità prezzo lo trovo buono. Inoltre, sempre nuovi sconti per approfittare delle numerose offerte
Tip for consumers:
ve lo consiglio, date un occhiata e approfittate delle offerte giornaliere
Products used:
maglia e borsa
A Rosegal oferece ótimos preços e um frete justo para a minha cidade.
Já fiz várias compras na loja e diante de dúvidas os atendentes sempre foram receptivos.
Até comentei isso no meu blog; http://www.apenasleiteepimenta.com.br/2019/04/a-rosegal-e-confiavel.html
Lorsque j'ai passé commandé la première fois sur le site, j'avais une petite appréhension. Quelle drôle d'idée! Tout s'est très bien parfait!
Le service client a parfaitement répondu à mes attentes! Je commande de nouveau avec beaucoup de plaisir et sans craintes! Bon shopping!
Dear Noemie,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
Ho acquistato uno zainetto ad un prezzo irrisorio, molto più basso di qualsiasi altro sito.
Il prodotto è arrivato nei tempi previsti ed è di ottima qualità.
Non ho avuto nessun problema e consiglio a tutti questo sito visti sia i prezzi competitivi che l'affidabilità.
J'ai fait ma premiere commande a rosegal le 02 juillet malgré des commantaires pas rejouissant. Et bien en réalité tout c'est bien passé. J'ai commence par une petite commande (environ 20). Le delai de livraison est certes long (1 mois) car j'ai choisi le transport gratuit. Toutefois, c'est pas plus long qu'un article epuisé sur d'autre site et dont on paie le transport. Les vetements commandé sont dans les grandes tailles car je suis ronde. Faire attention a la grille des tailles (pour moi un4XL correspond à un 48 francais). Ils sont super comme sur les photos et bien taille. La qualite sera certe pas eternelle mais pas moins que dans tout les magasins "chinois" qui s'ouvre partout et sont qqf plus cher. Et surtout pas de grande taille. Donc commencez par une petite commande et faites vous votre opinion.
Ich liebe diese Website! Ich loooooove die Kleidung. Sie sind so niedlich und colourful. Very erschwinglich. Kundendienst ist groß too. All meine E-Mails haben sehr schnell geantwortet worden. Ich wähle den günstigsten Versand und doch habe ich noch nie einen Auftrag verloren. Mucho le guste Rosegal.
Gain trust and grow your business with customer reviews.
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Dear Christen，
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service