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Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,167 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I wasn't sure at first, but when I received my items I fell in Love with each item for not only high quality but look & quality of items. Most definitely exceeded my expectations
Great items & quality & promotion
Date of experience: October 3, 2024
Ring not quite as pretty or sturdy ss it apoeared in on line ads, but not terrible.
Date of experience: November 5, 2024
The website is very nice. It's easy to navigate and find what you want. I like the information they supply for the items you want to buy. It's very helpful in making your selections.
I'm a long customer with Ross Simons. I love your jewelry
Date of experience: September 30, 2024
No problem placing order. Only problem was delayed delivery by my local post office. I'm sure my grand-daughter will be pleased with the gift.
Received E-mail
Date of experience: October 12, 2024
The enamel rings made beautiful color sets to match my work suits.
I know I'll always find beautiful things.
Date of experience: November 9, 2024
It was received with excitement but don't know how it will wear long term.
Date of experience: November 6, 2024
Web site works well. I found what I wanted quickly. Product arrived as promised.
Date of experience: November 6, 2024
Very nice looking earrings. Can wear them daily or dress up. Gold vermeil is an option that I can afford.
Date of experience: October 12, 2024
All your jewelry is beautiful.nothing I see that I don't like...
Date of experience: November 8, 2024
I had forst ordered studs from another site and the posts were thin and proke off immediately. These were better made.
Date of experience: October 23, 2024
The earrings were so small I never got them in my ears. I spent two days trying and then sent them back. The way they are made the post is curved too much.
Sorry, you don't have address labels. A real pain to have to go find a UPS store.
Date of experience: September 24, 2024
I had a devil of a time trying to log in and find these earrings. I saw them online and when I would sign in I couldn't find them again.
Date of experience: September 14, 2024
Easy peasy great price.hope the wife likes it as much as I do.fast free shipping included
Date of experience: November 6, 2024
I've received so many wonderful compliments on this ring. I just wish it came and half sizes
I like their products
Date of experience: November 8, 2024
Easy! Fast, convenient! I am never disappointed with anything I've ordered in the past.
Wife loves your product
Date of experience: November 8, 2024
All good happy with my shopping experience will purchase from you again
Date of experience: November 8, 2024
I had to return this item because it did not look anything like the picture. In the picture, it was multicolored and shiny. The ring I received was dull and monotone. I was very disappointed.
Date of experience: October 3, 2024
We regret to learn that the ring was not as expected. We have received it back and issued you a return. We hope to shop with you again.
Easy experience with ordering! I like to wear them with all my outfits and now with this pair I can wear with jeans!
Price and value
Date of experience: October 18, 2024
Found what I was looking for.
Date of experience: May 2, 2024
Wanted certain rings
Date of experience: June 4, 2023
I bought for my wife for our anniversary and she loved it. Thank you.
Date of experience: November 5, 2024
Very good I had a good experience it was delivered quickly and carefully I had to sign for it
Love their jewelry
Date of experience: November 7, 2024
1. When searching for items, (earrings, necklaces), number the pages instead of a continuous list.
2. Most of your discounts are not eligible for extra discounts.
3. More offers of free shipping.
Date of experience: September 24, 2024
We did recently update our website to make it more user friendly. Our pieces only qualify for one discount, so if there is a discount already on the piece, we can assure you it is at the lowest possible price. Also, all of our jewelry comes with free standard shipping. Sometimes there is a shipping surcharge added to the non-jewelry items, that are over a certain weight. We hope this helps, and we hope you love your pearl seashell earrings!
To buy beautiful earrings.
Date of experience: September 14, 2024
I liked a pair of earrings.
Date of experience: March 3, 2024
Lately I've been disappointed in the product s of Ross simon. The are expensive and small for what you paid.
Fine, making another return.
Date of experience: October 7, 2024
We regret that the diamond hoops were not to your liking. We understand that it can be difficult to depict size online, that's why we always include the product dimensions in the Product Details section online, as well include a photo of the piece taken to scale on a model. We see that you have started the return process, and that you have purchased another piece that we hope will be more to your liking. Thank you for shopping with us!
Ross Simons has the best sterling silver jewelry, never disappointed. I am a long time customer.
Date of experience: November 7, 2024
Great jewelry
Date of experience: October 20, 2024
The best jewelry
Date of experience: September 22, 2024
High quality at great prices.I love all of my jewelry from Ross-Simons
Date of experience: June 3, 2024
Ordered many times with them and always "get what you order/see " fast easy delivery.
Date of experience: November 7, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We understand the earrings from your order were not as expected. We appreciate your feedback regarding the posts and have sent it to our Product Team for review.
In regard to the return, returns are easy to set up online and a USPS return label is provided with your online request. Address labels are also provided on the back of each packing slip with your order. If you choose not to use the USPS label provided online, you may use any carrier of your choice. We do recommend the package be sent via an insured and traceable method for your protection. Private message sent.