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Ross-Simons has a rating of 4.7 stars from 8,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,157 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Great quality jewelry at affordable prices. Packaged carefully, and fast shipping.
I wanted this necklace!
Date of experience: November 7, 2024
I am very pleased that Ross-Simons offers designer jewelry. The website is easy to use.
Date of experience: November 7, 2024
Easy to order & received product on a timely basis. Good quality of jewelry.
Date of experience: November 7, 2024
These are the perfect little hoops for every day. They are very comfortable and my shopping experience was pleasant and easy.
Date of experience: October 14, 2024
I always have a good experience when I shop at Ross Simons. Purchases are easy as are returns (which rarely happen)
Date of experience: October 14, 2024
No issues would definitely order again and recommend to family and friends
Date of experience: November 6, 2024
Easy shopping, I love it, christmas gifts my love ones will love and not too expensive
Date of experience: November 6, 2024
Date of experience: October 31, 2024
Great pics, of beautiful looking pieces and easy to use website.
Quality materials and fair prices!
Date of experience: November 6, 2024
It's what I wanted but keeps falling off my wrist. Design flaw. Will have to take to jewerls. Too expensive to have to pay someone else to fix
Runs small.
Just lost my dog and you have the perfect bracelet to remember her with
Date of experience: October 1, 2024
Quick and easy process. Beautiful jewelry. It's my go to company for gifts for my wife.
Date of experience: November 5, 2024
I'm a regular customer.
Date of experience: September 21, 2024
Past experience
Date of experience: September 11, 2023
These earrings do not sparkle. I returned the earrings, and therefore it literally cost me to have ordered them (return shipping not included). The gems around the blue sapphires are much dimmer than pictured on the website. The result is that the blue sapphires are difficult to see especially in low lit environments and/or if you have dark hair in most environments other than direct sun. I recommend that you save your money and do not purchase these earrings.
Date of experience: September 3, 2024
The earrings looked perfect in the picture, but when I receive them they were so small that they wouldn't even fit past my earlobe! I would have returned them, but I had thrown away the bag they came in. I was really unhappy and will never purchase anything from you again and I was a somewhat regular customer.
Date of experience: September 8, 2024
We regret the issue you had with the earrings. You may certainly return anything within 30 days of purchase, even if you throw away the bag. You may start our easy online return processing, where you can get a return reference number and a label to return the piece. We understand it can be difficult to depict size online, that's why we always include the dimensions under the Product Details section of the page, as well as include a photograph taken to scale of the piece on a model. We hope to shop with you again.
I only wish Ross Simon used a more secure way to ship an item that was $1000+
It was dropped off on my front porch by UPS and I didn't get home until that evening. Could easily have been stolen.
Date of experience: September 26, 2024
We are able to ship certain high value pieces "signature required" if you will not be home to receive the package. If you are placing another order for a high value piece, please contact us if you are interested in that option. We hope you love the earrings!
Orders are always placed on time and delivery is set up immediately afterward! No delays or mistakes.
Date of experience: October 16, 2024
Easy purchasing experience; found exactly what I was looking for.
Date of experience: November 5, 2024
As described in website and even more prettier when I received them.
Date of experience: November 5, 2024
Very easy to navigate the page and order. Definitely good for smaller purchases.
Date of experience: November 5, 2024
I love the items I purchased for my Granddaughters 21st birthday. I wish the items are more presentation ready. The plastic bags look cheap as how it is to be given for a special occasion.
Date of experience: September 25, 2024
The item looks great and shipped out very quickly. Great present!
Date of experience: November 4, 2024
The pearl is very dull. It would be a nice ring with a better pearl.
Date of experience: November 4, 2024
We offer pearls in different lusters, at different price points. Please be assured that you are always going to receive the best value pearl at the price point that you choose. The Pearl and Emerald Ring is lovely, and we do offer a 30-day money back guarantee if you aren't 100% satisfied.
Two of the three items did not work. A pair of earrings ordered did not fit my ears.
Long time customer
Date of experience: November 4, 2024
Item as expected in every way and on time as expected...
Used before
Date of experience: November 4, 2024
Great ring colors, style and quality. Can't wait to wear it every day!
Date of experience: November 4, 2024
The ring is very pretty and sparkles a lot. I am really enjoying it.
Date of experience: November 4, 2024
I'm very pleased with my earrings. They're a good quality, and they're very pretty. Also the price was reasonable.
I was happy with a previous purchase.
Date of experience: October 13, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret the earrings are not as expected. The Sapphire stones in these earrings are natural. They are an opaque stone that is in a more natural state. You may see characteristics in the stone that occur naturally and does not have the surface polish of a finished high polished stone. High- polished stones would increase the price greatly. We offer 30-day return policy if not completely satisfied and returns can be easily set up online through your order. Customer issue was resolved.