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Ross-Simons has a rating of 4.7 stars from 8,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,157 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Everything went very smoothly. I love my new ring. It's beautiful and I've had so many compliments on it. Love it!
Date of experience: October 8, 2024
Like the products!
Date of experience: July 31, 2024
Thank you! I am looking forward to my new bracelet. I lost my link bracelet that I had for 20 years.
Found on the web. Thank you.
Date of experience: October 11, 2024
Love the ring I purchased and the great valus.Enjoy you sales and have been pleased with prior purchases,
Will continue to shop with you.
Previous shopper
Date of experience: October 14, 2024
I am always looking at your jewelry.I love your jewelry! And the deals!
Always looking.
Date of experience: October 29, 2024
Seamless, easy and very quick…always great service
Why do you insist that there be 59 characters? Really?
Date of experience: October 11, 2024
Ross-Simons is an excellent company. I have purchased several items over the years and have always been satisfied with the products and the pricing.
Date of experience: October 10, 2024
I purchased this bracelet from Ross Simons for my girlfriend for our anniversary. After wearing it for 2 weeks one of the chains on the bracelet broke out of nowhere and she can no longer wear it. This was a waste of money and a poorly made product.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 31, 2024
Very good service really like all the products I've purchased.
Date of experience: October 29, 2024
It was easy to find what I was looking for and compare the products and then decide on the right one for me.
Date of experience: October 9, 2024
I've bought plenty of jewelry I've loved through Roos Simons that I LOVE. However, this ring cuts into both sides of adjoining fingers and therefore, not comfortable at all.
Date of experience: September 23, 2024
I have always loved 🌻. They make feel happy and free. Enjoy wearing the matching necklace and earrings.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 2, 2024
Customer experience is important to us and we are glad you are happy with the jewelry. We do appreciate your feedback.
This is a great place to get quality jewelry at a reasonable price. Their products are absolutely beautiful and I am a satisfied customer!
Date of experience: October 2, 2024
Thank you for the kind words. We pride ourselves on offering the best quality, at the best value and we hope you love the earrings!
Great prices beautiful jewelry and easy returns. Shopping here is fun and simple
Beautiful jewelry
Date of experience: October 27, 2024
Date of experience: April 10, 2024
Love shopping at Ross simons this opal ring is so beautifully made. I am an October baby, I collect opal rings. The opal in this ring is so beautiful, the surrounding sapphires just add to the color. I would recommend this ring to true opal collectors. Worth the money.
Date of experience: December 7, 2023
Ross Simon makes purchasing and returning items so simple
Date of experience: October 28, 2023
Date of experience: August 21, 2023
Date of experience: August 2, 2022
Sale options make it affordable to purchase some lovely items
Date of experience: May 29, 2022
Looking for a silver ring
Date of experience: May 28, 2022
Fast service and delivery. Bought online and had no issues.
Date of experience: October 28, 2024
Purchased a blue topaz. Absolutely gorgeous and sizing was perfect. Delivered quicker than expected!
Date of experience: October 9, 2024
Easy to navigate, large selection, right price, fast service
Date of experience: October 28, 2024
Date of experience: October 18, 2024
Very pleased with service. Product beautiful and high quality in every way.
Date of experience: October 28, 2024
Shopping and checkout are so easy! Nice not to have to go through a million steps to order something!
Saw earrings I liked in catalogue.
Date of experience: October 7, 2024
Good. Earrings looked as expected. Very versatile. I have no more to say. Thank you, thank you. Thank you for your prompt service
Date of experience: October 8, 2024
I am never disappointed with any of they're merchandise and I always take advantage of their wonderful sales
Date of experience: October 7, 2024
Date of experience: August 7, 2024
Easy to order and good quality products and I would definitely order again
Date of experience: October 27, 2024
Thinking about the purchase for some time. Made decision to do so. Thank you.
Prior favorable experience with Ross Simons.
Date of experience: October 27, 2024
Fast shipping and the merchandise was exactly as pictured.
Date of experience: October 27, 2024
The vintage earrings were perfect. Unusual, excellent craftsmanship, and fun to wear.
Date of experience: October 27, 2024
The ring is fine but stones are smaller than they look online.
Date of experience: October 27, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret the issue you had with the bracelet. We have reached out to provide you with a label for exchange.