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Ross-Simons has a rating of 4.7 stars from 8,815 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,140 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I didn't realize how tiny the gold balls are. But it is still beautiful. Wish your photo showed the actual size of the beads.
Date of experience: September 27, 2024
Ross Simon's is Always good! I have been ordering from them for years.
I like the service and quality of jewelry for price.
Date of experience: October 23, 2024
I've been wearing the earrings since they arrived. Exactly what i wanted, I'll be back. 💗
Date of experience: October 23, 2024
Purchased a bracelet for my girlfriend. She loved the style and the quality of it.
Date of experience: October 19, 2024
We are so happy to learn that your girlfriend loves the byzantine bracelet! Thank you for trusting Ross-Simons with your jewelry purchase!
The ring looked nothing like it's picture, was too big, and the stone was huge.
Date of experience: October 22, 2024
We understand it can be difficult to estimate size online, that's why we always include the dimensions in the Product Details section, as well as include a picture of the piece shown to scale on the model. We always want you to be 100% satisfied with your purchase, and you may return anything within 30 days of purchase. Please use our easy online return processing or call us direct at 800-835-0919 and we will be happy to assist.
Love the gold onyx crucifix I purchased for a niece. I'll add a box chain to it for extra strength. I'll certainly be a return customer!
Date of experience: October 2, 2024
The crucifix you chose is lovely, and we hope your niece loves it! The box chain will be an appropriate choice to add strength. Blessings to you and yours and thank you for choosing Ross-Simons.
The earrings looked nice online. Once received, I was disappointed in the size. I also could not get them on. I am sending them back.
Date of experience: October 2, 2024
We regret that the earrings did not work out for you. The sleeper studs are extremely petite in design, as to provide comfort while you sleep. We know it can be a challenge to depict size online, that's why we always include the dimensions in the Product Details section and show a photograph of the piece to scale on a model. We hope that you will be able to find something else more appropriate. You may always call us at 800-556-7376 to speak with a representative who will be happy to assist.
I think you should look at the itsms before shipment and never ship items with missing stones. Otherwise all items were as presented.
Customer service is working on two issues with missing stones. If all goes well I will be very satisfied. Pretty items oversll.
Date of experience: September 25, 2024
Love the quality and value of the items i received. My orders were processed promptly and I received my orders quickly.
Date of experience: October 2, 2024
Welcome to the Ross-Simons family! We are glad that you love your jewelry!
Lovely little piece that's perfectly pink for one of my grand daughters. Very pleased with the purchase.
Date of experience: October 2, 2024
What a beautiful ring! We hope your granddaughter loves it!
This ring is absolutely beautiful and exactly what I was looking for. The blue topaz stone is very elegant and the silver band with rope detail adds to the look. I've received so many compliments on it!
I needed an exchange for a different size ring and the rep made it very easy.
Date of experience: August 16, 2024
It was easy to find what I wanted at the price I wanted to spend. It was shipped fast and when I got it it was better than the picture of it
Date of experience: October 1, 2024
Sometimes the pictures do not do a piece justice. We are glad to learn that you love the Poodle Necklace, and hope you enjoy it for many years to come!
Your jewelry is beautiful and the prices are very good. Thanks 😊
Date of experience: October 19, 2024
Quick and easy.high quality products great prices easy returns
Date of experience: October 19, 2024
Quality and prices
Date of experience: October 9, 2024
High quality great prices fast shipping
Date of experience: September 14, 2024
Loyalty and quality
Date of experience: November 24, 2023
Good Prices! So many beautiful items to choose from! When I like to treat myself, I turn to Ross-Simon!
I have ordered many items from Ross-Simons over the years and trust the q
Date of experience: September 30, 2024
The earings were so small I could not see them without a magnifying glass this is the first time ever I will be sending the item back
They were very helpful
Date of experience: September 29, 2024
The sleeper stud earrings are designed to be tiny, so you can sleep with them in comfort. We always want you to be 100% satisfied with your purchases and do offer a 30-day money back guarantee. Please feel free to use our easy online return processing, should you decide to return them, or feel free to call us direct at 800-556-7376 and we will be happy to assist.
I ordered two pairs of earrings. They were well packaged. They were a little smaller than I had expected and was fine for me.
Date of experience: September 28, 2024
The quality of the ring was disappointing. Thinner than advertised.
Extremely courteous and helpful. I returned the item for a refund.
Date of experience: October 18, 2024
We regret that the ring was not as expected, but glad to learn that you received exceptional customer service regarding the return. We hope you will give us another chance!
I purchased a pair of earrings years ago from you and I lost one of them. They were my favorite earrings. I called to ask if I could buy just one and was told no. Just recently I decided to splurge and buy another pair. I found earrings I thought looked just like my old pair. Apparently, you measure differently than I do. I was expecting a smaller pair. They are hoop earrings and I measured mine at 1/2" overall and my new ones are 1/2" inside the hoop.
Date of experience: August 23, 2024
The diameter of hoop earrings are typically measured from the post to the bottom of the hoop. There may be slight differences in the way you are measuring, but they are considered 1/2". We regret that they were not the size you expected, but we hope they will work out for you regardless. If they don't, you may certainly return anything within 30 days of purchase, by using our easy online return processing. Thank you for shopping with Ross-Simons.
My husband bought these same earrings for me years ago and I lost one. They were my favorite earrings and he is very kind to buy them for me again. I am glad you still sell them!
Date of experience: August 13, 2024
Easy web site. Lots of choices. Thanks will order again!
Friend recommendation
Date of experience: October 18, 2024
Ordered online product was as described. Will order other products when needed.
Date of experience: October 18, 2024
…, but it was a favorite, so I re-purchased last week. It arrived in 24 hours.
Date of experience: October 12, 2024
Beautiful! Love my purchase! Will buy again!
Easy to order and receive.
Date of experience: October 17, 2024
Whether you're shopping low or high end, this establishment meets all your needs.
Date of experience: October 17, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
This is a beautiful set, great for everyday wear! Thank you for shopping with us!