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Ross-Simons has a rating of 4.7 stars from 8,815 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,140 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I called customer service and returned the item. The photo in the catalog was very deceptive.looked much better in the catalog than in person.
Date of experience: September 28, 2024
Bracelet is as advertised. Glad it could be sized to be small. Tracing the shipment was challenging as little info was provided.
Date of experience: September 27, 2024
We are glad to learn that you like the bracelet! We regret the challenge tracking the piece. All tracking is sent out once the piece ships, and updates from the shipper. We look forward to shopping with you again!
I'm a little disappointed, it doesn't look as good as in the picture!
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 15, 2024
Although we always hope you adore the item you receive, you have 30 days from the date of arrival to return it if for any reason you're not completely happy. Returns are simple to arrange online, and our staff is available for help at (800) 835-0919, seven days a week. We are always happy to help. We appreciate your feedback.
The bracelet I ordered was even more stunning in person! A beautiful statement piece at an exceptional price!
Date of experience: September 28, 2024
Tried another ring but stones all the way around the ring wire irritating. This one has a plain ring on the palm side so it's more comfortable.
Date of experience: September 26, 2024
Very nicely crafted Italian gold chain! Every day wear and stylish.
Date of experience: October 16, 2024
The jewelry is beautiful and came nicely packaged. I am very pleased with my purchase.
Date of experience: October 16, 2024
Beautiful as described Sterling silver w/center pearl. Exact size fast shipping.
Date of experience: October 16, 2024
Easy ordering and quick delivery! Have never been disappointed.
Date of experience: October 16, 2024
I called with my dissatisfaction and they are sending me the proper box.
The person understood my complaint and addressed it.
Date of experience: August 14, 2024
There hasn't been one order from RS that I haven't been satisfied with including this one! A very satisfied customer!
Long standing buyer
Date of experience: February 26, 2023
Experience was OK. Checking out could have been quicker but overall, OK
Date of experience: October 15, 2024
Item received was not as nice as the pictures online. The ring was not as expected and I had to pay to return it.
I worked there years ago and have been a customer since 1998
Date of experience: September 27, 2024
Ross Simon has always been so reliable in the quality of merchandise I have purchased as well as service I have received. I always feel as if I can count on beautiful jewelry when I order from Ross Simon.
Date of experience: August 30, 2024
Thank you for trusting Ross-Simons with your jewelry purchases! We appreciate your business.
The descriptions on the website are very accurate and I'm always pleased with my purchase. On the rare occasions I have returned an item, it is accomplished with no trouble and a prompt credit.
I have been a customer of Ross-Simon for many years. In my opinion, this is the place to get true quality and value.
Date of experience: March 22, 2022
UPDATE: I was contacted by customer service and offered a partial credit back for the earrings. I was able to get them fixed and will have them for the wedding. I appreciate the extra attention and the professional handling of this issue. The outcome is positive.
I ordered garnet and pearl earrings to wear for my wedding. I was excited to find them, as I had not seen them anywhere else. But the quality was much less than expected. The first time I tried them on, one of the earring posts snapped off, making them unwearable. I immediately called Ross-Simons and was told these earrings were sold out and could not be replaced. They offered to repair them but it would take 6 weeks! With my wedding less than a month away, this was not an option. So I will be paying a local jeweler $65 to repair them and can only hope they hold up.
Sadly Ross-Simons did not offer me anything for my disappointment, inconvenience or additional expense. I won't be shopping here again.
Friendly but no effort to find a solution beyond the basic options.
Date of experience: August 20, 2024
We regret the issue you had with the garnet and pearl earrings. We have reached out to assist.
The shopping part was fine. The product was disappointing.
Date of experience: October 15, 2024
We regret that the earrings were not as expected. You may certainly return or exchange anything within 30-days. Please use our easy online return processing, or call us direct at 800-835-0919, and we will be happy to assist.
Great value beautiful product wear them often. Will order again
Date of experience: October 15, 2024
It didn't look anything like the picture in the catalog. I was very disappointed and will be sending it back.
Date of experience: September 24, 2024
I asked for a replacement and it should arrive 10/15/24, I look forward to wearing it.
Date of experience: October 14, 2024
The earrings are pretty, but they are smaller than I expected.
Date of experience: October 14, 2024
We regret that the earrings are smaller than expected, but that you like the lab-grown diamonds, they are stunning! You may exchange them something larger within 30-days. Take a look at item 992140, you may find them more to your liking. If you need any additional help, please call us at 800-835-0919 and we will be happy to assist.
I've been a very satisfied Ross-Simons customer for over 20 years now. You can trust their jewelry to be high quality, beautifully designed & created. I adore my Ross-Simons collection!
Date of experience: August 28, 2024
Thank you for being a valued Ross-Simons customer, we appreciate your business!
Happy with my purchase and have no complaints other than having to complete this form
Date of experience: October 14, 2024
Thank you! This is exactly what I hoped for! So simple yet such a bold impression...
Date of experience: October 14, 2024
I love these small magnetic clasps for my numerous necklaces. They have allowed me to enjoy all my necklaces by not struggling to connect the clasps. I have purchased 2 clasps, and they are interchangeable with other necklaces as well. Best invention ever.
Date of experience: August 17, 2024
You're right, the magnetic clasps are the best invention and have helped so many women who struggle to connect the clasps. Thank you for shopping with Ross-Simons!
A stone fell out today. Do I take it to a nearby Ross-Simons or must I return it by mail?
Date of experience: October 13, 2024
We regret the issue with the ring. You may certainly return it for a replacement. We have reached out via email to assist.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
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We regret that the bracelet was not as expected. All of the pieces in the catalogue are photographed actual size. We see that you have returned the bracelet, and we have issued you a refund.