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Ross-Simons has a rating of 4.7 stars from 8,809 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,131 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Exactly as described, ordering was easy and received in a timely manner.
Date of experience: October 9, 2024
Beautiful Italian horn, exactly like the photo. My daughter was very happy. Ty
Date of experience: October 9, 2024
My wife picked it out online checkout was easy packing was great no issues delivered was early
Date of experience: October 8, 2024
I was a little concerned about purchasing jewelry from a website I was not familiar with and a gold locket that was only $100. But I was pleasantly surprised that the piece is fabulous and will make an excellent gift. Thank you.
Date of experience: August 12, 2024
These earrings are so cute and are large enough for others to see. Love them!
Date of experience: October 5, 2024
The clasp on the necklace is so small that I could not open it with my nails. Return the item.
I would say it was not the client service person that I had an issue with. I looked back at the website and the necklace I ordered had no picture of the clasp. It would’ve been impossible for me to know how tiny it was and then it would not work for me. I could not get a refund so now I’m stuck trying to look for something else to purchase
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2024
We appreciate the feedback. While the clasp is not pictured, we do list the clasp style in the product details of the item listing. Regarding the return, a refund was issued to the original method of payment on 10/8/24. An email confirmation was also sent on 10/9/24 to the email address listed on the account. Private message sent.
No complain of any kind my order came on time that suppose to arrive.
Date of experience: October 8, 2024
As always, it's easy and a pleasure to shop here. No problems ever.
Date of experience: October 8, 2024
Excellent quality, great service, lovely designs. I'm delighted.
Great service and quality.
Date of experience: October 8, 2024
They are sparkly aquamarine earrings that I will enjoy wearing. Fast service, too.
Date of experience: October 8, 2024
Delivered promptly and exceeded expectations. These are very dainty but elegant statement earrings!
Date of experience: October 8, 2024
Great! Because of presentation and affordable pricing RS makes it easy to want everything!
The hardest part is narrowing down my choices.
#1 My birthday is coming up. I have wanted the gold station necklace forever!
#2 I am replacing the gold knot earrings I rcvd as a Christmas gift a few years ago & lost. I loved them.
#3 I did some freelance care taking work & wanted to use the $ on myself. Very frivolous when living on Social Security but …. I deserve something for ME!
Date of experience: September 20, 2024
Sometimes we just have to treat ourselves! Thank you for choosing Ross-Simons, and we hope you love the earrings and necklace.
Easy site to navigate.Great sale prices. Lots of different styles of jewelry.
Date of experience: October 7, 2024
Lovey bracelet. Just what I wanted for a minimalist look. Fast shipping. Thanks for a smooth transaction.
Date of experience: September 19, 2024
I have purchased many items from Ross x Simons.
Very well done perfectly set jewels and finishing on items. I would say 1 thing. Be careful on weight and size as some appear larger on model or pictures. All measurements are listed just sometimes feel lighter weight than you would think. Overall very happy each piece looks real and expensive. Live the variety!
Date of experience: August 1, 2024
Thank you for the kind words, we are thrilled that you love the jewelry! We do include the weights and dimensions on all of our pieces, as we know that depicting size online can be challenging. We look forward to shopping with you again!
Called for return authorization and sent back for credit with tracking
Fine………
Date of experience: October 7, 2024
My necklace is lovely, and ordering it was easy and efficient.
Date of experience: October 7, 2024
The was easy to use and the item purchased was exactly as shown!
Have been adoring the ring
Date of experience: October 7, 2024
Never disappointed with purchases from here! Looks beautiful! Reasonable prices!
Date of experience: October 7, 2024
Ross-Simons has something for everyone: different styles and price-points, plus great sales.
Date of experience: October 7, 2024
Date of experience: October 3, 2024
I wore these for my daughter's wedding and they were perfect.
Date of experience: October 7, 2024
I love my gnome necklace. It is high quality & was shipped quickly.
Date of experience: October 7, 2024
Very lightweight also pretty, looks more expensive, happy
Date of experience: October 7, 2024
I don't like when I look at an item then close that view and it brings me to the top of the page. Frustrating to have to scroll back through each time. Also, a code was offered for signing up but then would not work on the order Seems like bait and switch.
Date of experience: September 25, 2024
Every purchase has exceeded my expectations for beauty, quality, and price.
For every purchase, I search many jewelry stores but always come back to Ross Simon's to make my purchase.
Date of experience: August 31, 2024
I like the variety of styles, colors and price levels of jewelry
I have purchased items from here before and like the selection and prices.
Date of experience: October 6, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We love to hear this! It is true that sometimes pictures do not do a piece justice. We hope the gift recipient loves the locket!