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Ross-Simons has a rating of 4.7 stars from 8,809 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,131 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Very easy ordering, especially as one order was a gift going to another address!
Plus good follow up with package delivery information... and very fast delivery! Impressive!
Birthday shopping!
Date of experience: August 21, 2024
Ross-Simon always offers quality items at fair prices. Unique items - including fun holiday pieces.
Date of experience: October 4, 2024
The reality of the ring was very different from the picture. Very disappointing.
Date of experience: October 6, 2024
Efficient. The ring I bought is the third and final piece of what is now a collection of 3 gold silver and pearl rings. It looks lovely.
Saw item in catalog a few days ago and wanted to follow through.
Date of experience: September 16, 2024
Not sure which items are referred to here, but the turtle earrings, the pearl earrings, the silver chain(a birthday gift to my partner), the silver personalized pendant (a gift for my hair stylist) are all winners. And speaking of my thoughtful partner, he frequently purchases Ross-Simons items as gifts for me. The black diamond turtle pendant is a favorite. But some of the best features of R-S are prompt delivery and attractive packaging.
Date of experience: July 7, 2024
The jade bracelet is beautiful. I bought it as a gift for my sister. I think she will love it!
Date of experience: October 3, 2024
The order arrive very quickly. The earrings were exactly as pictured on the site.
Date of experience: October 5, 2024
Beautiful jewelry at an affordable cost. Definitely will be a return customer. Trustworthy app site. Appreciate the follow up on delivery. Don't miss out.
I.F.
Jewelry is beautiful and affordable.
Date of experience: August 30, 2024
I've just ordered my third piece of jewelry and I am very satisfied.
Date of experience: October 5, 2024
Excellent. My experiences with Ross-Simons have always been good and made me happy.
I’ve shopped at Ross-Simons before.
Date of experience: October 5, 2024
Item was as described. Shipped with no problems receiving.
Date of experience: October 5, 2024
Earrings were delivered carefully wrapped. Glass and beautifully crafted.
Date of experience: October 5, 2024
Beautiful quality jewelry at somewhat reasonable prices. Happy to see that you offer Tahitian black pearls.
Because of the value of the name brand, and of the quality of the products.
Date of experience: September 17, 2024
I was looking for something special for my mother and yall helped me find it! Thank you!
Date of experience: October 1, 2024
When I shop the site, there are a lot of great-looking pieces; but once received, they often are not as expected, smaller than what you see on the site, felt disappointed.
Date of experience: August 20, 2024
It can be challenging to depict size online, that's why we always include the product dimensions under the "Product Details" section, as well as try to include a photograph shown to scale of the piece on a model. We always want you to be 100% satisfied with your pieces, so if there isn't something you love, you may always return for a refund or exchange within 30 days of purchase. We hope to shop with you again.
Birthday gift
Date of experience: February 22, 2024
Best place to purchase jewelry love all the items great variety for the money spent have recommended you to other persons
Date of experience: September 13, 2024
Received gifts in the past
Date of experience: October 23, 2023
Earrings are exactly as pictured as exactly as I expected. I'm very pleased!
Date of experience: October 4, 2024
Always reliable shipping and quality of product. Thank you!
Date of experience: October 4, 2024
Shopping and purchasing process was simple, fast shipping, perfectly packaged
Date of experience: October 4, 2024
Good. I never had a problem getting my jewelry. I have been satisfied with my experience
Date of experience: October 3, 2024
Date of experience: December 15, 2022
It makes a statement, I love it. It fits well and is eye catching.
Date of experience: October 3, 2024
The bracelets were so pretty. Had to return the bangles for a larger size.
Excellent!
Date of experience: October 1, 2024
I saw no feature to search for a catalog item? I liked the Christmas
Date of experience: October 1, 2024
You can easily search for a catalog item online. On the top left-hand corner of the website is a tab with a magnifying glass that says "search". Enter the 6-digit item number near the description of the piece shown in the catalog. It should pull up the item you are looking at. If you are still having difficulty, please feel free to reach out to us at 800-556-7376 and we will be happy to assist.
Date of experience: September 21, 2024
Wonderful and so easy to place the order. Quick and simple to obtain a beautiful piece of jewelry.
Love the products
Date of experience: October 2, 2024
Look very nice, and fast delivery. I recommend this people.
Date of experience: October 3, 2024
All arrived quickly. Wrapped to perfection. Will purchase something again
Date of experience: October 3, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that you were not happy with the ring and see that you have started the Return process. We hope that you give us another chance!