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Ross-Simons has a rating of 4.7 stars from 8,802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,122 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I absolutely love my ring. It is gorgeous.i will wear this all the time.
Date of experience: October 2, 2024
I am very happy with the purchase. Met my expectations. Fast delivery.
Date of experience: October 2, 2024
Easy website to navigate, shipped as expected and packaged well.
Great prices. I hope the ring lives up to my expectations.
Date of experience: October 2, 2024
This was my third purchase from you online. Easy to use.and scroll around in. Delivery was on time.
Date of experience: September 23, 2024
I love sterling silver that I purchased from Ross Simmons. Always beautiful.
Date of experience: October 1, 2024
Did not see the gold plated over silver here originally, saw it only on Amazon. Since these are for young guard children that is ideal. Came back here and found them. Initially only saw silver or 14k gold. The pictures are way blown up. The actual charm is teeny, but pretty. The chain is far thinner than it looked in the picture, and I am afraid that my grand daughters (ages 8 and 10) will tear the chains quickly.
I like your things.
Date of experience: July 30, 2024
I love the rings! They were delivered properly and safely. I will enjoy them immensely.
Date of experience: September 28, 2024
Love my jewelry! Always happy with my purchases and have already worn the bracelet several times
Have ordered previously
Date of experience: September 26, 2024
Variety of pieces at different price points.Good value and checkout is quick.
Date of experience: October 1, 2024
We pride ourselves on offering the best selection at the best value. We hope you love the necklace and ring!
I love the pendant. My skin reacts poorly to nickel, which must be the metal mixed in with the.925 silver. I am breaking out a bit already so I won't be able to wear it often. The clasp is so cheap, I'm stunned. The end piece is almost as small as one of the links on the chain and doesn't even look like a real clasp. I wish I could include a picture.
Date of experience: July 26, 2024
The 14kt gold paper clip necklace broke the first time I wore it. I fixed it but I was quite surprised that. $500 dollar necklace didn't not last longer before braking. If I hadn't noticed it, it would have slipped off my neck and been lost forever.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 6, 2024
We regret to learn that one of your necklaces has broken. We do have a repair department that will be happy to assess the piece, and if repairable correct the issues. We have reached out to assist.
Ordered twice now loved the quality and the quick delivery timo
Date of experience: September 30, 2024
I wanted a dainty ring and this one is perfect! Shopping was easy and prompt delivery!
Date of experience: September 25, 2024
Beautiful quality. I love this bracelet.
Shipping was extremely fast!
Date of experience: September 30, 2024
Quality items
Date of experience: January 4, 2024
Great prices. Purchase arrived in just a few days and I am very pleased with this item.
Great prices
Date of experience: September 30, 2024
The website is easy to navigate. I finished my shopping experience in 15 minutes!
Date of experience: September 30, 2024
This is great to know, as we just recently updated our website to make it more user friendly. Thank you for shopping with us, and we hope you love the bracelet!
Customer service was so helpful in exchange for a smaller size
Date of experience: September 29, 2024
Selection is extensive. Service is excellent. Price very competitive.
Date of experience: September 28, 2024
Very easy to order and prompt mail service with excellent packaging
I ordered before and was very pleased with the product
Date of experience: September 28, 2024
Arrived promptly. I wish the setting was a little different.
Date of experience: September 28, 2024
The chain is skimpy. It doesn't look like the photograph. It is very lightweight, it has very little weight. It doesn't look anything like real.
Date of experience: September 9, 2024
We regret that you are not happy with the paperclip necklace. We understand it can be difficult to depict size online, that's why we always include the product dimensions and weights in the Product Details section, under the picture. We always want you to be 100% satisfied with your purchase and offer a 30 day return policy. You may use our easy online return processing to begin the return process, should you wish. We hope to shop with you again.
Satisfecha 100% con cada compra que e echo. El servicio al cliente es muy profesional y las prendas con mucha calidad. Estoy muy feliz de tener a Ross Simons como mi joyería preferida.
Date of experience: October 23, 2024
Thanks you for existing. I love ROSS SIMON JEWELRY.
Because I love you your offers and prices.
Date of experience: June 6, 2024
Beautiful, solid but not too heavy that they pull your earlobes! Love at first sight!
Date of experience: September 27, 2024
Love buying from Ross Simon's. The jewelry arrives exactly as advertised.
Date of experience: September 27, 2024
Easy to buy. Great products
Date of experience: September 20, 2024
Date of experience: July 2, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
These initial necklaces are petite, that is the style. It can be challenging to depict size online, that's why we always include the dimensions in the Product Description section below the picture. We always want you to be 100% satisfied with your purchases, and we offer easy online return processing for orders placed within 30 days. We are glad that you like our pieces, and regret this was not as expected. We hope to shop with you again.