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Ross-Simons has a rating of 4.7 stars from 8,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,122 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I saw this ring on your website and loved it! My order came on time, and I was advised every day where it was. It is just as pictured, in fact better than pictured and fits perfectly. I love everything about it!
Date of experience: July 16, 2024
Easy shopping on-line, free shipping, prices in everyone's budget, lots of choices.
Date of experience: September 16, 2024
We pride ourselves on offering a wide variety of pieces at different price points, to satisfy many peoples tastes and budgets. Thank you for the kind words!
The title describes my Ross-Simons opinion. I've 'unsubscribed', but still receive your unwanted emails. IF I receive another one, I'll print it and post it near my computer so I NEVER do business with Ross-Simons again.
That INCLUDES any response I get from this rating request.
Gary Knox
Date of experience: July 29, 2024
This customer has been removed from the email list.
I've been comparing prices...and these are really good with the sales that are going on! I love to shop local, but we have chain stores here and the private owned stores are competitive on price but they have to do special orders...and returns are difficult. I've had good experience w Ross Simmons
Great shopping deals
Date of experience: July 2, 2024
Simple process of choosing the earrings I wanted. Pressed a few clicks and voila! I had my beautiful earrings!
Date of experience: August 26, 2024
So happy to learn that you found the shopping experience easy, and you love the earrings!
I've been a Ross Simon customer for decades. I'm always satisfied with my purchases. These earrings are the ideal size and comfort for daily use.
Date of experience: August 16, 2024
I have shopped w/ Ross - Simons for a number of years now. Generally, always pleased with the quality and price point. I recently purchased the multi-gemstone ankle bracelet and love it. Great look, great quality. Unfortunately, the diamond twist thru earrings were a total disaster. Wore them all of two days, took them out, and one of them broke in half. Quality was terrible. I do not recommend purchasing these, despite the cool look.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 23, 2024
We regret the issue you had with the earrings. You may certainly return anything within 30 days of purchase. We have reached out to assist.
I ordered a bracelet to match a necklace already purchased as well as a pair of sterling earrings as a gift for a relative. The website is very easy to navigate, and the items were delivered on time. Very pleased with the quality of the jewelry and the service.
Date of experience: July 14, 2024
Thank you for being a long time, valued customer! We are happy that we have been able to provide you with beautiful pieces for yourself, and as gifts. We look forward to shopping with you again.
Love the wide variety, the easy to navigate website, and the reasonable prices.
I wanted to buy a pair of earrings for a special person in my life, and have had positive experiences with R-S in the past.
Date of experience: May 30, 2024
Love the wide variety, the easy to navigate website, and the reasonable prices.
I love your jewelry selections.
Date of experience: May 5, 2024
Items are as described, reasonably priced, and arrive on time.
Date of experience: April 22, 2024
I found what I was looking for. Very petite necklace which is what I wanted. Easy ordering process!
Have previously ordered Ross-Simons items
Date of experience: September 14, 2024
Beautiful earrings. I was worried with ordering them on-line, but they were gorgeous and came quickly.
Date of experience: August 27, 2024
Thank you for trusting Ross-Simons with your online purchase! We are thrilled to know that you love the earrings!
Love shopping your website, lots to look at. Item not as I expected.
Good deals!
Date of experience: September 14, 2024
I'm a highly satisfied repeat customer! I love my pearl necklace and my other order's!
Date of experience: September 10, 2024
We are so glad to learn that you love the beautiful necklace, as well as your other pieces! Thank you for being a valued customer.
My family and I have ordered from Ross-Simons for years and have always been very happy and satisfied. So I was super excited to get my new ring, only to find out that the wrong size was sent. The packaging and the packing slip had the right size but the actual ring was incorrect. I had to send it back. :(
I appreciated the help with the exchange but I wish they would have offered to expedite the exchange process.
Date of experience: July 3, 2024
We see that your ring has been received back to us today. If the wrong size was sent, we will certainly expedite the exchange for you! Thank you for your patience as we work to resolve this for you and thank you for being a valued Ross-Simons customer!
The delivery was delayed and the product was extremely small
Date of experience: September 13, 2024
We regret that the package took a bit longer than expected to arrive. We understand it can be challenging to depict size online, that's why we always include product dimensions, as well as a photograph of the piece on a model shown to scale. If you wish to return the piece, you may use our easy online returns processing where you are able to print a label. We regret that this piece did not work out for you but hope to shop with you again.
Shopping made easy and price reasonable due to current promotion. Thank you!
Current sale
Date of experience: September 13, 2024
These sealife earrings are well made. They are a nice size with good variety and detail. I like the shape of the wires. They almost look like a hoop and close securely.
Date of experience: August 8, 2024
The Sea Life earrings are lovely. We do carry the matching Pendant Necklace as well, it is item D00920. Thank you for shopping with Ross-Simons!
I have been a customer for years. I love their jewelry. The few times I have had a problem, customer service has been amazing. Great company to do business with and I will be ordering again without hesitation.
Beautiful jewelry and exceptional customer service.
Date of experience: July 12, 2022
I wanted a nice pair of "diamond-looking" studs with yellow gold setting for work (I am a registered nurse) and I have short hair. I had several similar type pairs over the years, but I wanted something a step up. So glad I treated myself to 2.0 and 3.0 size.
Date of experience: June 24, 2024
Our CZ studs look like the real deal! And they are great to wear every day, especially in a fast-paced healthcare setting. Thank you for shopping with us!
Lovely earrings at a great price and with excellent service, thanks!
Date of experience: September 12, 2024
One earring set had no backs to it
The other pair so flimsy
You agreed to fix clasp on necklace & mailed back. Tracker shows you picked it up- I sent inquiry on its status thru customer support & heard nothing
Wanted to order 2 items last nite but did not due to this unacceptable situation
See above
Heard NOTHING BACK
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 17, 2024
Repairs on our pieces can take 4-6 weeks to complete, and an email confirmation with tracking will be sent out when it is complete. We typically will not reach out unless there is an issue/question. The style of earrings purchased do not have earring backs, as they are designed to be worn securely without them. If you are unhappy with any of your pieces, you may certainly return them within 30 days of purchase, using our easy online return processing, where you can print out a label. We regret that you are unhappy with the recent purchase and hope to regain your trust. Thank you for being a valued customer.
Love RS - great selections
Date of experience: October 10, 2022
Love your stuff
Necklace is great
Pearl, cz, chain
Date of experience: July 8, 2022
Beautiful jewelry and selections! Ordering process is easy and delivery is fast. The packaging is an extra added special touch, a true fine quality gift experience.
Is easy to shop online, plus a coupon offer and items on sale often.
Date of experience: June 28, 2024
We are glad to learn that you love the quality, packaging and ease of ordering! We hope you love the earrings and hope to shop with you again.
Beautiful jewelry selections and easy to shop online, plus a coupon offer!
Date of experience: June 18, 2024
Excellent service; no time to fill in xxxxxxxxxxxxxxxxxxxx
Date of experience: December 4, 2024
I received my much anticipated ring, but was extremely disappointed. In the photo the stones look small, maybe dainty. But in reality, they were microscopic. It was not at all what I expected. I sent it back already
Return only
Date of experience: June 28, 2024
We regret that the ring was not as expected. It can be challenging to depict size online, that's why we always include the dimensions of the piece, along with a photograph of the piece on a model, to scale. We see that you have started the return process, and we hope to shop with you again.
The ring reminded me of something in my past. I love the stars. Very dainty
Date of experience: September 7, 2024
Jewelry can be very nostalgic. We are glad you love it, and hope you have only good memories every time you look at it.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
The White and Blue Diamond Ring is stunning; we are so glad that you love it! We know you will receive lots of compliments!