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Ross-Simons has a rating of 4.7 stars from 8,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,122 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Order earrings for my daughter's birthday. Most were back ordered so she has received sporadically. Since all of them were delivered at different times, it's been difficult to determine what was delivered when and what was billed to me. The earrings delivered have been beautiful, and she likes them very much.
Date of experience: June 25, 2024
It was pretty, love filigree however it was deceiving in that the filigree part was not flat on pearl and didnt come down to middle but more towards top. I almost sent back honestly. Photo trick?
Date of experience: July 27, 2024
All of our pictures of the jewelry are photographed using an actual piece in our studio. There is no photo manipulation of the jewelry. We are glad that you think it is pretty, but if you do not love it, you may return it within 30 days of purchase. We will always be happy to help you find something else that you love!
The necklace was smaller than i expected.
It is nice, so I will keep it
Date of experience: September 10, 2024
Quick and easy to navigate website. Lots of beautiful things to view. Shipping was prompt. I do wish the lever back earrings hook end could be a little longer to make them a little easier to put on.
Date of experience: July 24, 2024
Love the item
Ot os all I thought it would be and more
Smiles all around. Referred friend to your catalog
Date of experience: August 9, 2024
The Byzantine Bolo Bracelet is one of our most popular pieces, we are thrilled that you love it! Thank you for spreading the word to your friends about Ross-Simons!
I had to return a couple things but easy returns. The other items I did keep were very nice and I love them!
Date of experience: August 14, 2024
Website very easy to find preferences! Ease of ordering, quick shipping, quality product! Absolutely beautiful gold cross!
From Rhode Island. Love Ross Simon!
Date of experience: August 20, 2024
Recently bought ALOR Men's bracelet on sale. This black leather and black stainless steel bracelet is a must-have accessory for any fashion-conscious individual. Its minimalist design goes with everything!
It was very easy to make this purchase and order it.
Date of experience: June 13, 2024
When I tried to use my American Express card, your Autofill would not allow me to type in the security code (it does not fill automatically; usually I have to type it in; I could not do so here). I finally chose another credit card, which worked. Don't know what the problem was. Other than that, the experience was fine. R-S gives good prompt service.
Date of experience: June 19, 2024
Typically, autofill will only prompt on your computer if you have a card number saved. We do not have access to your card info or require an autofill on our website. That information is all only seen on your end on the device you are using. We are glad that you were able to complete your order successfully and hope that you love the earrings!
When I tried to use my American Express card, your Autofill would not allow me to type in the security code (it does not fill automatically; usually I have to type it in; I could not do so here). I finally chose another credit card, which worked. Don't know what the problem was.
Longtime customer; liked these earrings. Have been looking at them for a while.
Date of experience: June 9, 2024
I purchased 4 items, 2 rings, a dainty bracelet & dainty necklace in May. You honestly get what you pay for. If you're paying anything under $300 for an item, don't expect it to have any longevity especially if you like an everyday wear. My bracelet has already broken and so has my ring. To be fair I did purchase the Byzantine ring so it's already fragile to begin with because of the cuts. Just make sure you're paying attention to the reviews and all the details of the item to ensure you're getting quality items. Undecided if I will be purchasing from here again.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2024
We regret to learn your bracelet and ring broke. This certainly isn't typical and not the experience we want for our customers. If something is wrong with your jewelry, please reach out to us for assistance. We can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. Private message sent.
I late ordered necklaces that i was fearful would not be delivered in time to present in person at a graduation! I should not have been concerned! As always, they were beautiful and arrived 2 days before the delivery date i was quoted! Bravo!
I have only recently began shopping Ross-Simons but they have made a new Fan and return customer in me!
Date of experience: June 11, 2024
We are thrilled to learn that the necklaces arrived earlier than expected for the graduation! We hope the gift recipients love them. Thank you for trusting Ross-Simons with your jewelry needs.
I bought a dainty 18K rope ring to wear daily and to use as a guard ring. It is smooth and comfortable, and even has a sizing bar. The price was quite good.
I also purchased a pair of malachite french wire drops that are very lovely and impressive. So glad you have included malachite jewelry in your inventory.
Date of experience: June 14, 2024
Malachite is a unique and beautiful stone. We are pleased that you like the earrings and the gold rope ring! Thank you for choosing Ross-Simons.
I did not have any issues ordering the item. It arrived quickly, was beautifully packaged and I was pleased to see the return form enclosed.
I am pleased to say the necklace is even prettier than in the picture. I absolutely love it and can't wait to wear it.
Date of experience: June 21, 2024
Turquoise and Lapis are a beautiful combination! We are glad that you love it and know you will wear it well.
I was a little hesitant to order jewelry from a Company. I read the reviews and I looked up this company on the BBB site. With every complaint that was logged, I saw that Ross-Simons responded with positive feedback. There were also many positive reviews. So with a quick prayer, 😊, I placed my order and both pieces of jewelry came quickly. They are so pretty and appear of good quality. I wouldn't hesitate to order from them again!
Date of experience: June 26, 2024
Thank you for trusting Ross-Simons with your jewelry purchase! We are glad that you love the necklaces and look forward to shopping with you again.
I received the ring but the gold part was rusty. I was disappointed but I contacted customer service who were very friendly and told me I could return it.
I had a pleasant experience with customer service. They are fast and friendly.
Date of experience: July 26, 2024
While the ring is pretty and the sizing is good the colors on the stones are slight. Looks nothing like the picture.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2024
We have informed our team of the feedback you provided and our inventory for this item will be checked. We offer a 30-day return period. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919. We do appreciate your feedback.
I bought in the past and I wanted something new
Date of experience: August 5, 2024
These are my new "Grammy" rings. Got 3 total with each of my grandchildren's first initial. Yes, they are small, but this is exactly I was what looking for. Thank you, Ross-Simons for designing these beautiful rings & the quick delivery.
Date of experience: June 4, 2024
Customer service is fine. I paid $300 for my paperclip 7" bracelet and expected the bracelet to be thicker
Gold. I feel like I over paid for the amount of gold I recieved.
Date of experience: July 29, 2024
Ross-Simons strives to offer the best value on all of our pieces. Of course, if you are not 100% satisfied, you may return anything within 30 days of purchase. You can return online using our easy online return processing or call us direct at 800-556-7376 and we will be happy to assist.
On line makes it harder to see clarity of stones. The fit itself works. It seems to be made well. The ring setting was hollow and quite thin.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 9, 2024
We always hope that you love the item you receive, but If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.
Quick and easy shopping. The blue enamel is a little paler than the earrings in the ad, but I think the recipient will love them.
Pretty jewelry at a good price
Date of experience: August 12, 2024
I have bought SO many sterling silver and CZ rings, bracelets, earrings, and necklaces that are SO beautiful and still look brand new, even after 15 years or more! This time I treated myself to a sterling and real diamond band, and I LOVE it! It's delicate and subtle but those diamonds shine like they were 10 carats! Ross Simons continues to make quality products that last a lifetime and I will always continue to buy jewelry from Ross Simons
Sincerely
Andrea Carey
Date of experience: July 13, 2024
So glad that you were able to treat yourself to this beautiful ring! We know you will wear it well. Thank you for being a valued customer.
Excellent products, fast delivery, good customer service
Date of experience: September 3, 2024
I have purchased multiple items and haven't been disappointed once!
Ordering is easy, shipments are on time and the products are beautiful.I've ordered pearls, rings and I have my eye on a few pairs of earrings!
Date of experience: June 15, 2024
The bracelets I received are beautiful and I love them!
Date of experience: April 16, 2024
I ordered a precious bracelet for a gift. Received it and am most happy with it. Hopefully the young lady who graduated 8th grade will like it too! Ross Simons is always easy to order from. I highly recommend them.
You always have great selections and pricing! Needed a gift so I started (and ended) here!
Date of experience: June 7, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We only bill for pieces at the time of shipping, that's why you may see several different charges on different days. We are glad to see that all of your pieces have shipped, and we hope your daughter loves them! If you have any questions on your account, please reach out at 800-556-7376 and we will be happy to assist.