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Ross-Simons has a rating of 4.7 stars from 8,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,115 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I like shopping with y'all earrings looked dull not like picture where shiny larger hoop than picture too heavy
Date of experience: July 16, 2024
While the quality is very nice, I was disappointed that only the black and white pearls were truly teardrop shaped as advertised, whereas the pink ones are more round. Since I ordered these specifically for the pink pearls to match a necklace I have with a pink teardrop shaped pearl, I likely won't use and/or enjoy them as much.
Date of experience: March 25, 2024
Great offerings at super great prices! Thank you!
Date of experience: May 4, 2022
Purchased an item I was very disappointed with, the return process was easy and person I spoke with was very pleasant. I ordered another item, pearls, am happy with, I only think the packaging could be better,, it cheapens the look of the gift.
Date of experience: May 6, 2024
The magnet is strong enough for my charm bracelet, and I love the safety chain. But the spring clasp is too small to actually clasp onto my bracelet! And there's no jump ring on the other side to clasp onto. I'll have to add pieces onto this in order for it to work. Was glad to get free shipping.
You have what I need at a reasonable price
Date of experience: April 16, 2024
Pretty earrings
Date of experience: December 5, 2022
I have their pure gold stuff and its pretty. This ring is cheap, gold plated looks like Ferrero Roche chocolate wrap. Fake plastic looking pearl with dents on it. Extremely disappointed and dissatisfied. If you like wearing cheap looking jewelry then this is your ring.
I think it's terrible if I'm wanting a nice gold ring. Not recommend. The shipping took forever and it was said to be for a present with a note. It was shipped not like a present.
Products used:
Ring
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2023
Thank you for your feedback. As this ring is 18KT gold over Silver it will not have the same look as a Pure Gold Ring as you stated. We have sent your feedback to our Quality Team to review the inventory. We do offer a 30-day return policy if not completely satisfied with your purchase. We also do not see the gift wrap option was selected for this purchase. The free gift message was included on the packing slip, it is not a sperate note enclosed.
In regard to shipping, we apologize for the longer than usual delivery time on this order as it was during the busy holiday season and regular ground shipping was selected. USPS worked as quickly as possible to delivery all packages during the holiday season. Private message sent to customer.
These earrings are lovely and will look beautiful with my red sweater on Xmas Eve. They have weight to them that speaks quality but is comfortable to wear. They gleam beside my silver gray hair. Could not be more pleased! Thank you, Ross Simons. You never disappoint.
They have the best quality jewelry and great prices.
Date of experience: December 1, 2023
I order a necklace yesterday and cancelled soon after they say they never charged my account. The bank said they did am disputing this. People be very careful with this company. Customer service awful had no clue. Terrible experience. Stay away from these people
Tip for consumers:
Don’t do business with Ross Simons they’ll steal your money if you cancel
Products used:
None canceled purchased but charged my account when they said they did
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2023
The order # PS492170 listed on your review is not a valid order number with us. We are unable to locate an order by your first name and initial. We will be happy to look into this for you. Please reach out to our team for assistance at (800) 835-0919. We can be reached 24 hours a day, 7 days a week. We are always happy to assist. A member of our team has reached out privately.
This piece is perfect for me. The station is sparkly but not too much for daytime. It's in a steppe design which is not evident in the picture. The size is just right. The chain is unlike any of the pieces that I own. I would encourage anyone to purchase this necklace. I can't imagine anyone being disappointed l
Date of experience: April 4, 2024
My ring arrived in good time and in good condition. It is beautiful! It looks just like the photo and I am so happy with it. I will definitely buy from Ross-Simons again. Thank you!
Date of experience: June 5, 2024
You chose a stunning ring! So full of color, and definitely a head turner. Thank you for choosing Ross-Simons, and we hope to shop with you again!
Everything went smoothly and arrived within a week it pays to shop early for the holidays
Date of experience: August 9, 2024
We are glad that you are shopping early for Christmas, and you found these earrings at a great price! We hope your Granddaughter loves them!
Great selection of quality products. Whatever I buy always arrives as promised. Beautiful items. My wife loves everything I've purchased for her. 5 stars! This is the second year of doing business with you and once again you do not disappoint! Thanks for caring and being professional and honest.
Used them last year and was very pleased.
Date of experience: November 6, 2023
Bought these earrings as a future birthday present for my sister-in-law who admired a similar pair that I own (not from Ross-Simons). They look very nice with the polished and brushed combination. Good quality. I hope she likes them!
Reliable, good value for quality products
Date of experience: April 10, 2023
Great price. All jewelry has lasted. Nothing has ever broken. Shipping is less a week usually
Thought that counts when you are out of ideas for Valentine's, anniversary, birthday. I can order. Don't have to shop and more than 75 percent of time she is thrilled
Referred by a friend who buys for his wife of 20 yrs who already has everything. And he was out of ideas
Date of experience: July 15, 2023
Pleasantly surprised. My sterling link chain is gorgeous and just what I wanted. I had an offer to by a gold over silver paperclip bracelet during my check out and opted in. Super cute, nicely made, great sparkle. Will order again!
Price point and variety.
Date of experience: April 14, 2023
The sapphire earrings were chipped glass over metal in appearance. They were scuffed too. How does quality control let that slip by us beyond me. You certainly didn't live up to your reputation for quality jewelry.
Helped me execute my refund immediately
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 4, 2023
The sapphire stones in the earrings that were ordered are real stones that are opaque with a more natural, organic look, and you may see characteristics in or on the stones that occur naturally. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online. Our team can also be reached for assistance 24 hours a day, 7 days a week at (800) 835-0919. We are happy to assist. We do appreciate your feedback.
I REALLY like the "vibe" of this band...not conventional, the "branch/twig" motif really suits my style. Stones encompass the entire design, and even though they are tiny, they have a great sparkle. Ring is also low profile too.
I think it was a very good purchase...my size is correct, price was reasonable (on sale!), and arrived within date range (I got it 10 days from order date).
Will most likely order something else in the future, as R-S has a great selection and good prices.
Very pleased with this purchase.
Ad from internet. Item caught my attention.
Date of experience: December 20, 2023
The earrings we ordered were beautiful and appeared to be well made. Unfortunately after having them in person they didn't match the other pieces my wife already had. The return procedure was quick and easy. We would consider ordering again
Date of experience: December 21, 2023
I very rarely write reviews but this ring was SO disappointing and of poor quality and definitely not worth the price. My daughter called and said a stone fell out 2.5 months after she began wearing it which meant I couldn't get a refund.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 20, 2023
We regret to learn of this issue. We have informed our Quality Team and we have reached out to you in a private message. We do appreciate your feedback.
Unusually difficult to edit shopping bag. Had to log out then check out as a guest to get the one item I wanted today. Why? Just received my order to find that the O ring clasps stick open and you have to manually push the little tab back in place on each one or your necklaces fall off. Great Idea, but not good quality, and likely made in China.
They had what I was looking for.
Date of experience: February 7, 2023
I ordered a bracelet and then had second thoughts. Called customer service within 6 hours of ordering. Was told it was too late to cancel as orders are immediately filled. Next morning, checked with credit card company and yes, charge was already pending. RS agent explained I had 30 days to return item. With no other solution, bracelet arrived quickly. Do I love it? NO, but it is almost impossible for me to return it because I am elderly and have no one to help me. Think carefully before ordering!
Customer service agent read from a script and offered the solution per script.
Date of experience: December 28, 2023
Ross-Simons makes the purchase process simple and quick. They offer an incredible array of beautiful products and discounts. My wife has absolutely loved everything that I have gotten from Ross-Simons.
Excellent product offerings and great sales.
Date of experience: August 24, 2023
Beautiful first communion gift for my grandson. Had it engraved with his full name, church name and date. Velvet lined and very well made … in a nice Reed & Barton box …came extremely quickly … very pleased!
Good Quality, and like to support local stores..
Date of experience: May 16, 2023
Great. First time online. Years ago ordered thru your catalog.
Stone has scuffs on it and one prong not set down good on stone. Also the sapphire looks black not dark blue. First bad experience I have had with this company
Previous experience
Date of experience: March 9, 2024
Ross-Simons used to have high quality creative products at reasonable prices. While there is a huge selection now, a lot of it looks good but it's either only gold-plated and/or the stones are inferior. This is why I chose vintage, but the earrings I bought were made of very light thin pieces of gold.
Long-time customer.
Date of experience: September 21, 2023
Date of experience: September 14, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that you were not pleased with the piece but are glad that you found the return process easy and the customer service friendly. The marked, Ross-Simons boxes we use are the newest style of on trend packaging, designed to be both functional and attractive. Thank you for being a valued customer, and we hope you shop with us again soon!